Hydro One Mobile vs MyHydro connect

We work hard to ensure that Hydro One customers have access to the information they need when they need it. The NEW Hydro One mobile application makes it easy for customers to manage their Hydro One service and get the latest information about power outages in your area. NEW – Customers can now access myAccount self-service within the app! Enabling Hydro One customers to: • View their bill and account balance • Sign up for paperless billing • Sign up for SMS notifications • View ‘time of use’ usage details and more! Power Outage Map Our power outage map lets you know if there is a power outage at home or the cottage. It is updated every 10 minutes with detailed outage information, including: • Number of customers affected • Estimated restoration time • Cause of the outage (if known) • Repair crew status The Outage Maps use colour-coded symbols to display the number of customers without service and their locations. Hydro One recognizes that this is crucial information for our customers. Now you can access it on the go.

MyHydro connect is the assistant you need for your private pool. Keep an eye on your pool settings from your mobile or tablet. Make it easy to regulate the water in your pool with remote control. With the MyHydro connect app, you can: - Visualize pH, chlorine and redox levels, - Be alerted in case of malfunction and turn off alarms if necessary, - Know the temperature of your water, - Benefit from a handy weather widget, - Personalize the application interface for an experience in your own image MyHydro connect works with Hydro Touch controllers.