Hydro One Mobile vs CiCiMobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Hydro One Mobile
Manage your electricity service and stay informed about power outages. View your bills, account balance, and usage details. Access a real-time outage map with estimated restoration times and affected customer numbers.
- View bills and account balance
- Sign up for paperless billing
- Sign up for SMS notifications
- View usage details
- Real-time power outage map
- Outage restoration estimates
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We work hard to ensure that Hydro One customers have access to the information they need when they need it. The NEW Hydro One mobile application makes it easy for customers to manage their Hydro One service and get the latest information about power outages in your area. NEW – Customers can now access myAccount self-service within the app! Enabling Hydro One customers to: • View their bill and account balance • Sign up for paperless billing • Sign up for SMS notifications • View ‘time of use’ usage details and more! Power Outage Map Our power outage map lets you know if there is a power outage at home or the cottage. It is updated every 10 minutes with detailed outage information, including: • Number of customers affected • Estimated restoration time • Cause of the outage (if known) • Repair crew status The Outage Maps use colour-coded symbols to display the number of customers without service and their locations. Hydro One recognizes that this is crucial information for our customers. Now you can access it on the go.
CiCiMobile
This app offers cost-effective long-distance and international calling. It features a "Call Back" option to utilize unlimited incoming plans and avoid roaming charges, plus a "Direct Dial" feature that handles access and PIN numbers automatically.
- Low prepaid long distance rates
- Call Back feature
- Direct Dial feature
- Avoids roaming charges
- No monthly service fees
- Affordable international calling
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CiCiMobile is a convenient and easy to use long distance calling App for smartphones. It combines low prepaid long distance rates with an easy to use App that connects to your existing address book making your long distance calling experience more convenient and cost effective! CiCiMobile comes with a number of features and benefits including Call Back and Direct Dial. The Call Back feature enables users to turn their incoming mobile calls in to outgoing calls by using their unlimited incoming plans. All you need to do is select Call Back in your application settings; when you place a mobile call, the application will connect you to your destination by calling you back at your cell phone number, hence eliminating the need to use your outgoing minutes. The Call Back feature also benefits users that reside outside of North America, allowing them to call from-to any country. While travelling outside your local calling area, the CiCiMobile Enhanced Call Back feature provides the option to select any local mobile/landline as your call back number instead of your own mobile number. This feature completely eliminates expensive roaming charges billed to you by your mobile service provider. The Direct Dial feature enables you to make long distance calls from your cell phone by simply selecting your destination number and initiating the call; the application dials all the required access and PIN numbers and connects you to your called party. Simply, key in your destination number or select a destination number from your contact list - we will do the rest! The CiCiMobile iPhone App comes with a free trial of long distance minutes to call anywhere in the world. Simply download the free App and enjoy making quality long distance calls using your iPhone at extremely discounted rates! With CiCiMobile you will be able to enjoy the following features -just to name a few: + No monthly service fees or hidden charges + Great long distance competitive rates + Affordable international calling + Simple application to download + Never enter access or PIN numbers again + Avoid expensive roaming charges worldwide with the Enhanced Call Back feature + Take advantage of your unlimited incoming call plans and avoid using your mobile outgoing minutes using the Call Back feature + No need to change your service provider + Multilingual, 24-hour customer service The free CiCiMobile iPhone App comes with trial long distance minutes. Simply open a trial account and download the application to your iPhone. With CiCiMobile you will be able to enjoy the following features -just to name a few: + No monthly service fees or hidden charges + Affordable international calling + View detailed call history + Simple application to download + Never enter access or PIN numbers again + Take advantage of Free incoming Call Plans with the Call Back feature + No need to change your long distance service provider + Multilingual, 24-hour customer service
Screenshots
Verdict
The clearest difference is review sentiment: CiCiMobile at 33% against Hydro One Mobile's 11%. CiCiMobile also leads on iOS requirement (8.0 vs 14.0). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Hydro One Mobile ships an update every 7 months, CiCiMobile every 9 months. The most recent releases landed on October 24, 2026 and October 23, 2026 respectively.
| Parameter | Hydro One Mobile | CiCiMobile |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (4 ratings) — better | — |
| Positive reviews | 11.3% of reviews | 33.3% of reviews — better |
| Number of ratings | 4 — better | — |
| Update frequency | Every 7 months — better | Every 9 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 14.0 | 8.0 — better |
| Further details — not scored | ||
| Size | 20 MB | 10 MB |
| Age rating | 4+ | 4+ |
| Developer | Hydro One Incorporated | GOLD LINE TELEMANAGEMENT INC. |
Customer experience
Hydro One Mobile
CiCiMobile
Bugs and requests
Hydro One Mobile
Reported bugs
21 issues- Login screen freezes
- In-app messages show 'unsupported browser'
- View bill function stopped working
- Login issues on iPad
- Blank page on login
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- Stuck spinning after login
- App keeps notifying an update is available when none exists
- Fails to get data from Hydro One
- Reporting outages gives an error
- Map shows almost no outages
- Signs out every time you try to go back to the main menu
- Consistently have trouble logging in
- Poor connectivity
- Can never log in anymore, takes forever
- Impossible to log in
- App does not login, fails registration, password change
- Extremely slow when it does work
- Loading account, nothing shows up
- Login is glitchy
- Clicking done to go back logs you out
- Auto logs the user out when clicking 'done' after viewing the current bill in PDF format
Requested features
15 requests- Invest in a proper app focused on usage and billing
- Add outage notifications
- Add a widget for power status
- Add face recognition for logging in
- Add account access and user-friendly displays
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- Add real-time updates
- Add billing support integration
- Add personal usage information
- Add outage alerts/notifications
- Add usage details
- Allow users to remain signed in
- Allow viewing usage & bills without re-entering info
- Add option to print bill
- Add face recognition or thumb print login
- Fix auto-logout when viewing PDF
CiCiMobile
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Hydro One Mobile
No in-app purchases
CiCiMobile
No in-app purchases









