Grundfos GO Remote vs VisualSupport

Grundfos GO Remote - One Remote Control for Grundfos Pumps and Systems. Easy and time saving toolbox for the professional user with access to Pump Condition and Trouble Shooting One toolbox for all Grundfos Electronic Pumps – Everything available in one place – Easy access to Pump condition & Trouble shooting, Pump Operation, Alarms & Warnings, Documentation & Reports, Grundfos Product Centers Pump Information, sizing and replacement, etc. We continuously strive to make your work life as easy as possible when working with our pumps. In addition you will get: • Easy and quick hand held application setup – use our wizards for optimal pump setup and utilization • Easy remote access to “hard to reach” installations • Premium Lifecycle support – Replacement, Service and Guarantee • Guided Commissioning and Grundfos Guidance that can assist you in choosing optimal control mode for your application Main features in Grundfos GO Remote: • Product Dashboard - get an instant condition overview of the Grundfos pump you connect to • Application Wizards - Step by Step Guide to configure your pump in advanced applications • Alarms and warnings - detailed information of events with time stamps and trouble shooting guidance • Configuration and guided commisioning - Access to advanced parameters to fully optimise and utilise your system. • Instant documentation - Automated pdf report of pump settings that you can mail to your customer • Read/write settings and copy configuration from one Grundfos product to another - makes bulk configurations much easier • Product Information - access to Grundfos Product Center: ○ Complete product catalogue - Specifications, curves and drawings - Documentation, service parts and videos ○ Search by name or number ○ Sizing and Replacement

Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. •Improve First Call Resolution •Reduce Time to Resolution •Increase Overall Satisfaction [Key Features] 1.Real-time Video Streaming - Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2.Screen Capture - Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3.On-screen Drawing - Mark important areas for the customer to see to communicate certain points more clearly. 4.Easy to Connect - All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1.Download, install, and then launch the VisualSupport application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.