Philly 311 vs PropKey
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Philly 311
Report local issues like potholes, noise complaints, or dangerous conditions directly to your city government. Requests are instantly routed to the correct department for quick resolution, and you'll receive notifications when your issue is resolved.
- Submit service requests
- Report potholes
- Report noise complaints
- Report dangerous conditions
- Instant routing to departments
- Receive resolution notifications
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Philly 311 allows service requests (potholes, noise complaints, dangerous conditions, etc) to be submitted directly to the your local government, where it will be instantly routed to the correct administrator in the appropriate department. This means your service requests will be responded to quickly and efficiently, and you'll be notified the moment they are resolved!
PropKey
This application streamlines the multi-family living experience, offering a connected and intelligent platform. It aims to enhance safety and convenience for residents and property managers alike.
- Streamlined multi-family experience
- Enhanced safety features
- Smart connectivity
- Connected living platform
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Introducing the new all in one app that elevates everything about the multi-family experience. Safer. Smarter. Connected
Screenshots
Verdict
The clearest difference is rating: PropKey at 3.0 against Philly 311's 2.2. PropKey also leads on ads (none vs shown) and update cadence (monthly vs every 4 months). Philly 311's advantage is ratings volume (117 vs 3). On price, in-app purchases, device support and iOS requirement there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
PropKey holds the better App Store score, 3.0 against 2.2. That said, the two scores are not equally well evidenced: Philly 311 has 117 ratings behind it against 3, so its average is the more settled of the two.
Philly 311 ships an update every 4 months, PropKey monthly. The most recent releases landed on October 7, 2026 and September 27, 2026 respectively.
| Parameter | Philly 311 | PropKey |
|---|---|---|
| Price | Free | Free |
| Rating | 2.2 (117 ratings) | 3.0 (3 ratings) — better |
| Positive reviews | 11.9% of reviews | — |
| Number of ratings | 117 — better | 3 |
| Update frequency | Every 4 months | Monthly — better |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 13.0 | 13.0 |
| Further details — not scored | ||
| Size | 25 MB | 134 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Philadelphia | Rittenhouse Iot solutions LLC |
Customer experience
Philly 311
PropKey
Bugs and requests
Philly 311
Reported bugs
52 issues- Request does not work
- Map next to does not work
- Pictures does not work
- Cannot log into account on the app
- Buttons/menus don’t load
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- Attachment failed when submitting photos
- App completely non-functional after re-install
- No way to get past the first screen
- Login issues
- Email verification fails
- Resend verification email fails
- Reset password issues
- App crashes when attaching a photo
- App crashes when selecting 'use last photo'
- App crashes when trying to submit a request
- App freezes when trying to upload a photo
- App freezes when trying to view requests
- App spins when trying to view requests
- App freezes when trying to view nearby requests
- App crashes on IOS 14
- App is unresponsive/slow
- App doesn’t get out of loading screen
- App looks and feels like it was made in 1999
- Information doesn’t show or is wrong
- Cannot get an exact location
- Tabs don’t work all the time
- Need to shut down app and restart
- Status and comments no longer update
- App doesn’t load properly
- Photo upload function isn’t working
- App freezes in the photo screen
- No controls to move to the next screen after photo selection
- Cannot attach pictures from camera roll
- Photo covers entire screen, no way to proceed
- App freezes when trying to upload a photo
- Photo appears full screen, app interface disappears
- No way to move to the next screen after photo selection
- App crashes often
- Photo upload doesn't work
- Photo takes up entire screen, removes controls
- App crashes when attempting to type in required fields
- Cannot submit anything because required fields are unusable
- App consistently crashes when clicking on free text input
- App crashes every time
- App no longer works on iPhone 7
- App quits as soon as details of problem are entered
- App doesn’t load
- App sits there and doesn’t load
- Notification badge bug persists
- App crashes too often
- App freezes when trying to open
- App crashes when you attempt to type in the REQUIRED fields
Requested features
11 requests- Way to suggest edits within the platform
- Option to report parking violations
- Option to report hazardous parking violations
- Feedback option for reporting issues
- Dark mode
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- Improve UI/UX
- Map out items like street lights and parks
- Improve location accuracy
- Update request status within the app
- Option to delete previously entered reports
- Notification badge fix
PropKey
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Philly 311
No in-app purchases
PropKey
No in-app purchases
