Philly 311 vs AlphaTouch Video Intercom
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Philly 311
Report local issues like potholes, noise complaints, or dangerous conditions directly to your city government. Requests are instantly routed to the correct department for quick resolution, and you'll receive notifications when your issue is resolved.
- Submit service requests
- Report potholes
- Report noise complaints
- Report dangerous conditions
- Instant routing to departments
- Receive resolution notifications
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Philly 311 allows service requests (potholes, noise complaints, dangerous conditions, etc) to be submitted directly to the your local government, where it will be instantly routed to the correct administrator in the appropriate department. This means your service requests will be responded to quickly and efficiently, and you'll be notified the moment they are resolved!
AlphaTouch Video Intercom
See live video of visitors at your door or lobby before answering. Receive notifications on your phone and choose to answer or ignore calls. Remotely unlock doors to grant access to guests.
- Live visitor video feed
- Push notifications for calls
- Answer or ignore calls remotely
- Remote door unlocking
- Front door and lobby integration
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AlphaTouch enables you to see live video of who is visiting you before you answer the call. When a visitor to your building calls you from the AlphaTouch panel at your front door or lobby you will get a notification on your phone. You then have the option to answer or ignore the call. You can also easily unlock the door from the app to let your visitor in the building.
Screenshots
Verdict
The clearest difference is rating: AlphaTouch Video Intercom at 4.6 against Philly 311's 2.2. AlphaTouch Video Intercom also leads on ads (none vs shown) and update cadence (every 3 weeks vs every 4 months). On price, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
AlphaTouch Video Intercom holds the better App Store score, 4.6 against 2.2. That said, the two scores are not equally well evidenced: AlphaTouch Video Intercom has 3K ratings behind it against 117, so its average is the more settled of the two. Written reviews point the same way: 12% of Philly 311's written reviews are positive against 23% of AlphaTouch Video Intercom's.
Philly 311 ships an update every 4 months, AlphaTouch Video Intercom every 3 weeks. The most recent releases landed on September 24, 2026 and September 22, 2026 respectively.
| Parameter | Philly 311 | AlphaTouch Video Intercom |
|---|---|---|
| Price | Free | Free |
| Rating | 2.2 (117 ratings) | 4.6 (3K ratings) — better |
| Positive reviews | 11.9% of reviews | 22.6% of reviews — better |
| Number of ratings | 117 | 3K — better |
| Update frequency | Every 4 months | Every 3 weeks — better |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 13.0 | 11.0 — better |
| Further details — not scored | ||
| Size | 25 MB | 69 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Philadelphia | Alpha Media, Inc. |
Customer experience
Philly 311
AlphaTouch Video Intercom
User reviews
Philly 311
From 117 App Store ratingsWhat we love
- 👍 Connects users with city officials
- 👍 Good for communicating city issues
- 👍 Can be effective for getting issues resolved
- 👍 App used to be great
- 👍 Allows adding photos (sometimes)
Room to improve
- 🐛 App frequently crashes
- 🐛 Login issues and errors
- 🐛 Buttons/menus don't load
- 🐛 Photo upload fails or freezes
- 🐛 App is unresponsive or slow
AlphaTouch Video Intercom
From 3K App Store ratingsWhat we love
- 🚀 Fast and efficient
- 🔒 Secure system
- 👍 Great intercom functionality
Room to improve
- 🐛 Frequent crashes and bugs
- ⚠️ Unreliable connection and call drops
- 👎 Confusing and unintuitive user interface
- 🔑 Difficult to manage access and virtual keys
- 🔇 Low volume and audio issues
Bugs and requests
Philly 311
Reported bugs
52 issues- Request does not work
- Map next to does not work
- Pictures does not work
- Cannot log into account on the app
- Buttons/menus don’t load
Show 47 moreShow fewer
- Attachment failed when submitting photos
- App completely non-functional after re-install
- No way to get past the first screen
- Login issues
- Email verification fails
- Resend verification email fails
- Reset password issues
- App crashes when attaching a photo
- App crashes when selecting 'use last photo'
- App crashes when trying to submit a request
- App freezes when trying to upload a photo
- App freezes when trying to view requests
- App spins when trying to view requests
- App freezes when trying to view nearby requests
- App crashes on IOS 14
- App is unresponsive/slow
- App doesn’t get out of loading screen
- App looks and feels like it was made in 1999
- Information doesn’t show or is wrong
- Cannot get an exact location
- Tabs don’t work all the time
- Need to shut down app and restart
- Status and comments no longer update
- App doesn’t load properly
- Photo upload function isn’t working
- App freezes in the photo screen
- No controls to move to the next screen after photo selection
- Cannot attach pictures from camera roll
- Photo covers entire screen, no way to proceed
- App freezes when trying to upload a photo
- Photo appears full screen, app interface disappears
- No way to move to the next screen after photo selection
- App crashes often
- Photo upload doesn't work
- Photo takes up entire screen, removes controls
- App crashes when attempting to type in required fields
- Cannot submit anything because required fields are unusable
- App consistently crashes when clicking on free text input
- App crashes every time
- App no longer works on iPhone 7
- App quits as soon as details of problem are entered
- App doesn’t load
- App sits there and doesn’t load
- Notification badge bug persists
- App crashes too often
- App freezes when trying to open
- App crashes when you attempt to type in the REQUIRED fields
Requested features
11 requests- Way to suggest edits within the platform
- Option to report parking violations
- Option to report hazardous parking violations
- Feedback option for reporting issues
- Dark mode
Show 6 moreShow fewer
- Improve UI/UX
- Map out items like street lights and parks
- Improve location accuracy
- Update request status within the app
- Option to delete previously entered reports
- Notification badge fix
AlphaTouch Video Intercom
Reported bugs
4 issues- App frequently signs users out
- Video feed often fails to load
- Inconsistent behavior when receiving calls
- Compatibility issues with older devices
Requested features
5 requests- Add ability to import virtual keys to digital wallets
- Improve mobile app stability and reliability
- Enhance user interface for better usability
- Provide more control over access management
- Increase volume and audio quality
In-app purchases
Philly 311
No in-app purchases
AlphaTouch Video Intercom
No in-app purchases
Questions
Is Philly 311 free?
Is AlphaTouch Video Intercom free?
Which has better reviews, Philly 311 or AlphaTouch Video Intercom?
Do Philly 311 or AlphaTouch Video Intercom have ads?
Which is updated more often, Philly 311 or AlphaTouch Video Intercom?
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