Philly 311

Philly 311

by City of Philadelphia

117 ratings
67 reviews
Free
With Ads

Details

  • Released
  • Updated
  • June 7, 2012
  • July 31, 2024

Features

Philly 311 screenshot #1 for iPhone
Philly 311 screenshot #2 for iPhone
Philly 311 screenshot #3 for iPhone
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About

Report local issues like potholes, noise complaints, or dangerous conditions directly to your city government. Requests are instantly routed to the correct department for quick resolution, and you'll receive notifications when your issue is resolved.

βœ“Submit service requests
βœ“Report potholes
βœ“Report noise complaints
βœ“Report dangerous conditions
βœ“Instant routing to departments
βœ“Receive resolution notifications
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What users say

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What's New in Philly 311

4.6.1

July 31, 2024

New in v4.6.1: - Email verification UI Update - Bug fixes

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User reviews

Your app sucks

If you use request does not work if you use map next to you does not work if use pictures it does not work

App needs work

I can log into my account on any computer but not the app. When I enter my info on the app and try to sign in, an β€œOkay” pops up but I’m still unable to access my account.

App doesn’t work

App installs and launches but buttons/menus don’t load, only the background.

Needs a feedback option

There should be a way to suggest edits within the platform. For example, reporting/requesting PPA enforcement sends the user to an automated line that does not give the option to report parking violations. It’s a different number, but it forces the user to waste their time and then research what the actual number is. It seems like once it’s outside their org, they don’t test if the solution is true.
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Crashes, but sometimes works

It’s a good app for communicating issues in the city, and is better than waiting on hold while you call into 311 itself. But whenever I try to attach a photo, it fails to attach. And when I select β€œuse last photo,” it crashes.

Developer apps

User experience

🐞

Reported Bugs

52 issues

Request does not work

Bug

Map next to does not work

Bug

Pictures does not work

Bug

Cannot log into account on the app

Bug

Buttons/menus don’t load

Bug

Attachment failed when submitting photos

Bug

App completely non-functional after re-install

Bug

No way to get past the first screen

Bug

Login issues

Bug

Email verification fails

Bug

Resend verification email fails

Bug

Reset password issues

Bug

App crashes when attaching a photo

Bug

App crashes when selecting 'use last photo'

Bug

App crashes when trying to submit a request

Bug

App freezes when trying to upload a photo

Bug

App freezes when trying to view requests

Bug

App spins when trying to view requests

Bug

App freezes when trying to view nearby requests

Bug

App crashes on IOS 14

Bug

App is unresponsive/slow

Bug

App doesn’t get out of loading screen

Bug

App looks and feels like it was made in 1999

Bug

Information doesn’t show or is wrong

Bug

Cannot get an exact location

Bug

Tabs don’t work all the time

Bug

Need to shut down app and restart

Bug

Status and comments no longer update

Bug

App doesn’t load properly

Bug

Photo upload function isn’t working

Bug

App freezes in the photo screen

Bug

No controls to move to the next screen after photo selection

Bug

Cannot attach pictures from camera roll

Bug

Photo covers entire screen, no way to proceed

Bug

App freezes when trying to upload a photo

Bug

Photo appears full screen, app interface disappears

Bug

No way to move to the next screen after photo selection

Bug

App crashes often

Bug

Photo upload doesn't work

Bug

Photo takes up entire screen, removes controls

Bug

App crashes when attempting to type in required fields

Bug

Cannot submit anything because required fields are unusable

Bug

App consistently crashes when clicking on free text input

Bug

App crashes every time

Bug

App no longer works on iPhone 7

Bug

App quits as soon as details of problem are entered

Bug

App doesn’t load

Bug

App sits there and doesn’t load

Bug

Notification badge bug persists

Bug

App crashes too often

Bug

App freezes when trying to open

Bug

App crashes when you attempt to type in the REQUIRED fields

Bug
✨

Requested Features

11 requests

Way to suggest edits within the platform

Feature

Option to report parking violations

Feature

Option to report hazardous parking violations

Feature

Feedback option for reporting issues

Feature

Dark mode

Feature

Improve UI/UX

Feature

Map out items like street lights and parks

Feature

Improve location accuracy

Feature

Update request status within the app

Feature

Option to delete previously entered reports

Feature

Notification badge fix

Feature

FAQ

What can I report with this app?

You can report a variety of local issues directly to your city government. This includes common problems like potholes, noise complaints, and dangerous conditions. The app is designed to facilitate communication for a wide range of civic concerns.

How quickly will my request be addressed?

The app is designed for quick and efficient resolution. Your service requests are instantly routed to the correct administrator in the appropriate department. This direct routing aims to expedite the response time for your reported issues.

Will I be notified when my issue is resolved?

Yes, you will be notified the moment your service request is resolved. This feature ensures you are kept informed throughout the process, from submission to completion. You'll receive updates directly through the app.

Is this app free to use?

Yes, the app is free to download and use. It is supported by advertisements, which are displayed within the application. There are no in-app purchases or subscription fees required to report issues.

What kind of issues can be reported?

You can report various non-emergency issues that require attention from local government services. Examples include infrastructure problems like potholes, disturbances such as noise complaints, and safety concerns like dangerous conditions. The app streamlines the reporting process for these types of civic matters.