Philly 311 vs PGH311
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Philly 311
Report local issues like potholes, noise complaints, or dangerous conditions directly to your city government. Requests are instantly routed to the correct department for quick resolution, and you'll receive notifications when your issue is resolved.
- Submit service requests
- Report potholes
- Report noise complaints
- Report dangerous conditions
- Instant routing to departments
- Receive resolution notifications
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Philly 311 allows service requests (potholes, noise complaints, dangerous conditions, etc) to be submitted directly to the your local government, where it will be instantly routed to the correct administrator in the appropriate department. This means your service requests will be responded to quickly and efficiently, and you'll be notified the moment they are resolved!
PGH311
Report non-emergency issues and track their progress within the city. Connect with city services for a cleaner and safer community. Submit requests for services like pothole repair or missed trash pickup.
- Submit non-emergency service requests
- Track request updates
- View active service requests
- Connect with city departments
- Report potholes, trash, and debris
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The City of Pittsburgh 311 Customer Service Center is proud to connect residents to vital non-emergency services to improve the lives of residents and visitors. The 311 team processes over 100,000 service requests per year to help keep all 90 neighborhoods safe and clean. Examples of commonly requested services include pothole repair, missed trash or recycling pick-up, weeds and debris, and many more. Use the app to submit your request, and it will be automatically routed to the department responsible for response. The app also provides an easy way to track updates to service requests and see other active service requests throughout the city.
Screenshots
Verdict
The clearest difference is ads: PGH311 at none against Philly 311's shown. PGH311 also leads on review sentiment (31% vs 12%) and monetization model (free vs ad-supported). Philly 311's advantage is rating (2.2 vs 1.8) and ratings volume (117 vs 16). On price, update cadence, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Philly 311 holds the better App Store score, 2.2 against 1.8. That said, the two scores are not equally well evidenced: Philly 311 has 117 ratings behind it against 16, so its average is the more settled of the two. Written reviews complicate that: 12% of Philly 311's written reviews are positive against 31% of PGH311's, so the app with the better star average is not the one people write more warmly about.
Philly 311 ships an update every 4 months, PGH311 every 5 months. The most recent releases landed on September 24, 2026 and August 17, 2026 respectively.
| Parameter | Philly 311 | PGH311 |
|---|---|---|
| Price | Free | Free |
| Rating | 2.2 (117 ratings) — better | 1.8 (16 ratings) |
| Positive reviews | 11.9% of reviews | 30.8% of reviews — better |
| Number of ratings | 117 — better | 16 |
| Update frequency | Every 4 months — better | Every 5 months |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 13.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 25 MB | 53 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Philadelphia | City of Pittsburgh |
Customer experience
Philly 311
PGH311
Bugs and requests
Philly 311
Reported bugs
52 issues- Request does not work
- Map next to does not work
- Pictures does not work
- Cannot log into account on the app
- Buttons/menus don’t load
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- Attachment failed when submitting photos
- App completely non-functional after re-install
- No way to get past the first screen
- Login issues
- Email verification fails
- Resend verification email fails
- Reset password issues
- App crashes when attaching a photo
- App crashes when selecting 'use last photo'
- App crashes when trying to submit a request
- App freezes when trying to upload a photo
- App freezes when trying to view requests
- App spins when trying to view requests
- App freezes when trying to view nearby requests
- App crashes on IOS 14
- App is unresponsive/slow
- App doesn’t get out of loading screen
- App looks and feels like it was made in 1999
- Information doesn’t show or is wrong
- Cannot get an exact location
- Tabs don’t work all the time
- Need to shut down app and restart
- Status and comments no longer update
- App doesn’t load properly
- Photo upload function isn’t working
- App freezes in the photo screen
- No controls to move to the next screen after photo selection
- Cannot attach pictures from camera roll
- Photo covers entire screen, no way to proceed
- App freezes when trying to upload a photo
- Photo appears full screen, app interface disappears
- No way to move to the next screen after photo selection
- App crashes often
- Photo upload doesn't work
- Photo takes up entire screen, removes controls
- App crashes when attempting to type in required fields
- Cannot submit anything because required fields are unusable
- App consistently crashes when clicking on free text input
- App crashes every time
- App no longer works on iPhone 7
- App quits as soon as details of problem are entered
- App doesn’t load
- App sits there and doesn’t load
- Notification badge bug persists
- App crashes too often
- App freezes when trying to open
- App crashes when you attempt to type in the REQUIRED fields
Requested features
11 requests- Way to suggest edits within the platform
- Option to report parking violations
- Option to report hazardous parking violations
- Feedback option for reporting issues
- Dark mode
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- Improve UI/UX
- Map out items like street lights and parks
- Improve location accuracy
- Update request status within the app
- Option to delete previously entered reports
- Notification badge fix
PGH311
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Philly 311
No in-app purchases
PGH311
No in-app purchases
