ACCESSHAYWARD vs Mobile Citizen
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ACCESSHAYWARD
Report city issues like potholes or graffiti quickly and easily. Submit requests directly to your city government with just a few taps, including a photo. Avoid lengthy phone calls or trips to report problems.
- Submit service requests
- Report potholes
- Report graffiti
- Attach photos
- Automatic location detection
- Direct city submission
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See a pothole that needs filling? Graffiti making a mess of your neighborhood? Tap right into your city and Submit a Request fast with ACCESS HAYWARD for the iPhone! Just open the app, select your issue, and take a picture - the app knows the location and who can fix it for you. No more time-consuming trips or phone calls - ACCESS HAYWARD for the iPhone handles your issues when you're on the go! ACCESS HAYWARD for the iPhone is ready to help right now in your city.
Mobile Citizen
Report local issues like potholes or graffiti with detailed information including photos and GPS coordinates. Receive automated updates on your request status and view reported problems on a map.
- Create issue requests
- Attach photos and GPS data
- Add address and comments
- Receive status email notifications
- View issues on a map
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Mobile Citizen is a specialized MaintStar Work Request application. The application allows users to create requests for problems. For example, reporting potholes, graffiti, leaking water hydrants etc. The request can contain photos, GPS coordinates, the address of a problem and comments. The citizen receives an automated e-mail notification about the request status & view info on the map.
Screenshots
Verdict
The clearest difference is review sentiment: ACCESSHAYWARD at 50% against Mobile Citizen's 8%. ACCESSHAYWARD also leads on ratings volume (16 vs 1). Mobile Citizen's advantage is rating (3.0 vs 2.6) and update cadence (every 3 months vs every 6 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Mobile Citizen holds the better App Store score, 3.0 against 2.6. That said, the two scores are not equally well evidenced: ACCESSHAYWARD has 16 ratings behind it against 1, so its average is the more settled of the two. Written reviews complicate that: 50% of ACCESSHAYWARD's written reviews are positive against 8% of Mobile Citizen's, so the app with the better star average is not the one people write more warmly about.
ACCESSHAYWARD ships an update every 6 months, Mobile Citizen every 3 months. Both last shipped on October 23, 2026.
| Parameter | ACCESSHAYWARD | Mobile Citizen |
|---|---|---|
| Price | Free | Free |
| Rating | 2.6 (16 ratings) | 3.0 (1 ratings) — better |
| Positive reviews | 50.0% of reviews — better | 8.3% of reviews |
| Number of ratings | 16 — better | 1 |
| Update frequency | Every 6 months | Every 3 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 46 MB | 5 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Hayward | Maintstar |
Customer experience
ACCESSHAYWARD
Mobile Citizen
In-app purchases
ACCESSHAYWARD
No in-app purchases
Mobile Citizen
No in-app purchases
Questions
Is ACCESSHAYWARD free?
Is Mobile Citizen free?
Which has better reviews, ACCESSHAYWARD or Mobile Citizen?
Do ACCESSHAYWARD or Mobile Citizen have ads?
Which is updated more often, ACCESSHAYWARD or Mobile Citizen?
Other comparisons
