ACCESSHAYWARD vs OAK 311
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ACCESSHAYWARD
Report city issues like potholes or graffiti quickly and easily. Submit requests directly to your city government with just a few taps, including a photo. Avoid lengthy phone calls or trips to report problems.
- Submit service requests
- Report potholes
- Report graffiti
- Attach photos
- Automatic location detection
- Direct city submission
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See a pothole that needs filling? Graffiti making a mess of your neighborhood? Tap right into your city and Submit a Request fast with ACCESS HAYWARD for the iPhone! Just open the app, select your issue, and take a picture - the app knows the location and who can fix it for you. No more time-consuming trips or phone calls - ACCESS HAYWARD for the iPhone handles your issues when you're on the go! ACCESS HAYWARD for the iPhone is ready to help right now in your city.
OAK 311
Easily report non-emergency issues in Oakland, California, with photo attachments and GPS location. Track your reports, engage with community submissions, and stay updated on city news and events.
- Report non-emergency issues
- Attach photos to reports
- Automatic or manual GPS location
- Follow and comment on issues
- Receive action notifications
- Connect to city social media
- View city news and events
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OAK 311 makes connecting with the City of Oakland, California easier than ever. You can quickly report non-emergency issues (such as potholes, graffiti, or damaged sidewalks), and even attach a photo of the issue. You can also comment on and follow issues that have been reported by others in Oakland. The exact location of the issue can either be pulled automatically using GPS or adjusted manually. Once submitted, the report will be directly routed to the appropriate department within the City of Oakland and you will be notified when action is taken. Community members can follow and comment on your submission. In addition, the app can be used to connect to the City of Oakland on social media, find out the latest news, check out upcoming events, and more! OAK 311 makes it easier than ever to reach out to the City!
Screenshots
Verdict
The clearest difference is rating: OAK 311 at 4.4 against ACCESSHAYWARD's 2.7. OAK 311 also leads on ratings volume (672 vs 15) and update cadence (every 3 months vs every 6 months). ACCESSHAYWARD's advantage is review sentiment (50% vs 29%) and device support (3 vs 1). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
OAK 311 holds the better App Store score, 4.4 against 2.7. That said, the two scores are not equally well evidenced: OAK 311 has 672 ratings behind it against 15, so its average is the more settled of the two. Written reviews complicate that: 50% of ACCESSHAYWARD's written reviews are positive against 29% of OAK 311's, so the app with the better star average is not the one people write more warmly about.
ACCESSHAYWARD ships an update every 6 months, OAK 311 every 3 months. The most recent releases landed on September 7, 2026 and September 21, 2026 respectively.
| Parameter | ACCESSHAYWARD | OAK 311 |
|---|---|---|
| Price | Free | Free |
| Rating | 2.7 (15 ratings) | 4.4 (672 ratings) — better |
| Positive reviews | 50.0% of reviews — better | 28.6% of reviews |
| Number of ratings | 15 | 672 — better |
| Update frequency | Every 6 months | Every 3 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.0 — better | 18.0 |
| Further details — not scored | ||
| Size | 46 MB | 145 MB |
| Age rating | 4+ | 12+ |
| Developer | City of Hayward | City of Oakland |
Customer experience
ACCESSHAYWARD
OAK 311
Bugs and requests
ACCESSHAYWARD
Not enough reviews yet to summarise bugs or requests.
OAK 311
Reported bugs
9 issues- Photo selection always uses previous image
- App loses all data when pressing photo button
- Verification code never arrives
- Map feature crashes
- License plate field won't populate
Show 4 moreShow fewer
- App becomes unresponsive during signup
- App freezes when reopening cases with photos
- Network errors preventing report submission
- Incorrect city auto-fill using zip codes
Requested features
7 requests- Tree trimming and low-hanging branch reporting
- Better step-by-step instructions
- Touch ID sign-in capability
- Photo verification by city workers before case closure
- Ability to report duplicate issues in same location
Show 2 moreShow fewer
- Improved error messaging on submission failures
- Case closure functionality by users
In-app purchases
ACCESSHAYWARD
No in-app purchases
OAK 311
No in-app purchases
