My Telstra vs Connect SmartHome
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
My Telstra
Manage your Telstra account, track orders, make payments, and get support. Recharge services, monitor internet usage, and access exclusive Telstra Plus offers. Resolve issues quickly with in-app troubleshooting.
- Track orders and payments
- Message customer support
- Manage services and details
- Recharge and control plans
- Check internet speed and outages
- Access Telstra Plus offers
- Shop for devices and accessories
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Tracking your order? Making a payment? Getting help? It’s quicker in the app. Get in touch • Just send us a message and you’ll be notified when we reply. Manage your account • Update personal details, track payments, manage your services and more. Recharge your service • Track your usage, turn on auto recharge, and get in control of your plan. Check your internet speed • Monitor outages, restart your modem and check your internet speed. Telstra Plus • Access exclusive offers and get rewarded just by making your payments on time. Shop the latest • From devices to accessories, shop the latest tech at your fingertips. Troubleshooting that actually works • With 98% of queries resolved in-app, you’re just a few taps away from getting on with your day.
Connect SmartHome
Control and monitor your smart home devices remotely from your smartphone. Automate actions based on schedules, temperature, or location. Receive real-time alerts and notifications for peace of mind.
- Remote device control
- Voice control integration
- Real-time alerts and notifications
- Add and group multiple devices
- Automate actions
- Customizable preferences
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The Connect SmartHome app let's you add and control multiple devices quicker and easier from your smartphone. Paired with Google Home or Amazon Echo, you can set up automated actions which can be triggered on schedule, temperature or location. Get real-time notifications sent straight to your smartphone. No matter where you are, you can monitor and control your Connect SmartHome devices. - Remote control and check the status of your compatible Connect SmartHome devices - Voice control via Google Home & Amazon Echo - Alerts and notifications allow you to receive real-time status information about your Connect SmartHome devices - Add and group multiple devices to control them simultaneously - Automate your devices based on schedule, temperature, location & more - Customise your experience and save your frequently used actions & preferences
Screenshots
Verdict
The clearest difference is update cadence: My Telstra at every 3 weeks against Connect SmartHome's every 8 months. My Telstra also leads on ratings volume (1.3K vs 7). Connect SmartHome's advantage is iOS requirement (14.0 vs 17.0). On price, rating, review sentiment and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.3 for My Telstra against 4.1 for Connect SmartHome. That said, the two scores are not equally well evidenced: My Telstra has 1.3K ratings behind it against 7, so its average is the more settled of the two. Written reviews are what separate them: 21% of My Telstra's written reviews are positive against 27% of Connect SmartHome's.
My Telstra ships an update every 3 weeks, Connect SmartHome every 8 months. The most recent releases landed on November 13, 2026 and November 3, 2026 respectively.
| Parameter | My Telstra | Connect SmartHome |
|---|---|---|
| Price | Free | Free |
| Rating | 4.3 (1.3K ratings) — better | 4.1 (7 ratings) |
| Positive reviews | 20.9% of reviews | 26.8% of reviews — better |
| Number of ratings | 1.3K — better | 7 |
| Update frequency | Every 3 weeks — better | Every 8 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 17.0 | 14.0 — better |
| Further details — not scored | ||
| Size | 308 MB | 185 MB |
| Age rating | 4+ | 4+ |
| Developer | Telstra Corporation Ltd | LASER Corporation |
Customer experience
My Telstra
Connect SmartHome
User reviews
My Telstra
From 1.3K App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Quick recharge
- 💡 Convenient account management
- 🔒 Secure payment options
- 👍 Excellent customer service
Room to improve
- 🐛 Frequent app crashes
- 🔍 Difficult to navigate
- 💸 Expensive data plans
- 🔌 Unreliable network coverage
- 🤖 Poor chatbot/AI support
Connect SmartHome
From 7 App Store ratingsWhat we love
- 👍 Handy for garage door
- 👍 Easy setup
- 👍 Works well with Alexa
- 👍 Good picture quality
- 👍 Cool camera for price
Room to improve
- 🐛 App disconnects frequently
- 🐛 Sluggish and clunky interface
- 🐛 Poor image quality
- 🐛 Takes too long to establish connection
- 🐛 Inconsistent recording
Bugs and requests
My Telstra
Reported bugs
5 issues- Payment issues and failed recharges
- Inaccurate data usage reporting
- Login and account management problems
- Compatibility issues with newer devices
- Outdated information and broken links
Requested features
5 requests- Ability to view detailed billing history
- Option to manage multiple accounts in one place
- Improved data usage tracking and alerts
- Seamless integration with other Telstra services
- More self-service options to avoid long wait times
Connect SmartHome
Reported bugs
53 issues- App gets disconnected again and again
- No longer get Device Alert notifications
- No longer can view recorded footage
- Local Storage shows 'No events detected' despite footage
- Activity area setting never works
Show 48 moreShow fewer
- Takes too long to 'establishing encrypted channel'
- Sometimes goes 30mins without recording
- Hardly ever records the beginning of action
- Cameras never recorded events
- Sound is delayed, out of sync
- Timeline is very sluggish to scroll
- Timeline jumps back unexpectedly
- Video lines on timeline too close
- Crashes on iPhone 17 on startup
- Cannot change color of orange light
- PIR Motion Detection doesn't work first time
- Every item disconnects and flashes
- App tries to re-add them and fails
- Need to remove and reinstall devices
- App has letters on top of each other
- Overflowing text
- App slow to activate garage door
- Garage door status incorrect
- Water valve controller freezes
- App does not rotate and zoomed out video
- Does not connect to device anymore
- Every time I try to connect, it says 'connection time out'
- Recent update not allowing to create scene
- Recent update not allowing to close door when away from geofencing
- App frequently has errors with 'no wifi' or unable to launch
- Continually false alarms
- Motion sensor is a problem
- Moisture getting in and fogging up lens
- App does not work properly with doorbell
- App requires reinstalling of device
- App states not compatible with lights, update required
- Instructions do not match app options
- WIFI requires 2.4gb, user has 5gb
- Too difficult to set up
- Massive delay in doorbell notification
- Lots of fake 'movement detected' notifications
- Often takes a long time to 'wake up' device
- Very confusing app
- Difficult to share between devices/people
- Smart downlight not coming on with motion detection
- Mostly offline
- Light bulb will not connect
- Changed wifi provider, cannot reconnect
- Tried 600 times to connect video doorbell, keeps timing out
- Hard to read date and time on alert
- Very hard to pair to an iOS device
- Not compatible with Siri
- Cannot connect Google Home Mini to light bulb
Requested features
16 requests- Enable haptics
- Add Apple CarPlay support
- Add Apple Watch support
- Add Siri compatibility
- Add geofencing functionality
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- Add scheduled random on/off
- Allow control of light groups
- More precise lighting control (numeric values)
- Add landscape mode
- Add dark mode
- Improve light wheel customization
- Add widget function
- Connect to Amazon Echo
- Connect to Apple Home
- Connect to IFTTT
- Option to turn motion sensors off
In-app purchases
My Telstra
No in-app purchases
Connect SmartHome
No in-app purchases
Questions
Is My Telstra free?
Is Connect SmartHome free?
Which has better reviews, My Telstra or Connect SmartHome?
Do My Telstra or Connect SmartHome have ads?
Which is updated more often, My Telstra or Connect SmartHome?
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