My Telstra vs AGL
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
My Telstra
Manage your Telstra services, track orders, and get support. The app allows you to update personal details, make payments, recharge your service, and check internet speed. It also offers exclusive rewards and access to the latest tech.
- Message support
- Manage account details
- Track payments
- Recharge service
- Check internet speed
- Access Telstra Plus offers
- Shop devices and accessories
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Tracking your order? Making a payment? Getting help? It’s quicker in the app. Get in touch • Just send us a message and you’ll be notified when we reply. Manage your account • Update personal details, track payments, manage your services and more. Recharge your service • Track your usage, turn on auto recharge, and get in control of your plan. Check your internet speed • Monitor outages, restart your modem and check your internet speed. Telstra Plus • Access exclusive offers and get rewarded just by making your payments on time. Shop the latest • From devices to accessories, shop the latest tech at your fingertips. Troubleshooting that actually works • With 98% of queries resolved in-app, you’re just a few taps away from getting on with your day.
AGL
Manage your energy, internet, and mobile accounts in one place. Track electricity and gas usage, view bills, monitor data, and manage solar energy systems. Get support and access exclusive offers.
- Track energy consumption
- View and manage bills
- Monitor internet and mobile plans
- Manage solar energy systems
- Update payment methods
- 24/7 chat support
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Using the AGL App makes it easy to view your energy usage, check your bills and manage all of your accounts. Get help when you need it and much more, all in one place. Gas and electricity insights • Track your daily and hourly electricity consumption • Set an electricity budget and receive notifications to track your usage and spending • Compare your energy use over the last 12 months • Enter your meter reads for accurate bill projections AGL internet and mobile • View your mobile SIM plan and nbn™ plan information • Check your internet speed • Monitor your mobile data use Billing made easy • Get bill projection and due dates for gas and electricity • Update your payment methods and make payments on-the-go • View and download past bills for energy, mobile and internet Solar energy and solar battery • Track how much solar you’ve exported to the grid in dollar value and kW/hrs • Monitor your battery charge levels with weekly and daily views • View your battery, solar and grid activity in one interactive chart • Get notifications on the performance of your solar system Manage your account • Manage multiple properties • Contact us via chat 24/7 • View offers exclusive to AGL customers
Screenshots
Verdict
The clearest difference is rating: AGL at 4.7 against My Telstra's 4.3. AGL also leads on review sentiment (42% vs 21%) and ratings volume (52K vs 1.3K). My Telstra's advantage is monetization model (ad-supported vs free with in-app purchases). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
AGL holds the better App Store score, 4.7 against 4.3. That said, the two scores are not equally well evidenced: AGL has 52K ratings behind it against 1.3K, so its average is the more settled of the two. Written reviews point the same way: 21% of My Telstra's written reviews are positive against 42% of AGL's.
Both ship on a similar rhythm, roughly every 3 weeks. Both last shipped on November 1, 2026.
| Parameter | My Telstra | AGL |
|---|---|---|
| Price | Free | Free |
| Rating | 4.3 (1.3K ratings) | 4.7 (52K ratings) — better |
| Positive reviews | 20.6% of reviews | 41.5% of reviews — better |
| Number of ratings | 1.3K | 52K — better |
| Update frequency | Every 3 weeks | Every 3 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Ad-supported — better | Free with in-app purchases |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 17.0 | 17.0 |
| Further details — not scored | ||
| Size | 310 MB | 119 MB |
| Age rating | 4+ | 4+ |
| Developer | Telstra Corporation Ltd | AGL Energy Limited |
Customer experience
My Telstra
AGL
User reviews
My Telstra
From 1.3K App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Quick recharge
- 💡 Convenient account management
- 🔒 Secure payment options
- 👍 Excellent customer service
Room to improve
- 🐛 Frequent app crashes
- 🔍 Difficult to navigate
- 💸 Expensive data plans
- 🔌 Unreliable network coverage
- 🤖 Poor chatbot/AI support
AGL
From 52K App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Helpful for tracking usage
- 💡 Useful for budgeting
- 👍 Informative and insightful
- 👍 Great app overall
Room to improve
- 🐛 Inaccurate data and billing information
- 🐛 Slow or delayed data updates
- 🐛 Confusing or misleading usage information
- 🔒 Poor customer service and support
- 🐛 App crashes and glitches
Bugs and requests
My Telstra
Reported bugs
5 issues- Payment issues and failed recharges
- Inaccurate data usage reporting
- Login and account management problems
- Compatibility issues with newer devices
- Outdated information and broken links
Requested features
5 requests- Ability to view detailed billing history
- Option to manage multiple accounts in one place
- Improved data usage tracking and alerts
- Seamless integration with other Telstra services
- More self-service options to avoid long wait times
AGL
Reported bugs
5 issues- Inability to log in or access account
- Incorrect or missing usage data
- Billing issues and discrepancies
- App crashes and freezes
- Unreliable performance and functionality
Requested features
5 requests- Faster data updates and real-time usage tracking
- Improved billing transparency and accuracy
- Integration of gas and electricity accounts
- More detailed usage analytics and insights
- Ability to export data and usage history
In-app purchases
My Telstra
No in-app purchases
AGL
No in-app purchases
