Untrustworthy supplier
I set up a payment plan with a total amount of 1500 due in July half way through August my bill increased by 400 then 2 days later decreased by 800 and now has increased by 1100 in 2.5 weeks making a payment plan acceptance amount unaffordable. I live alone I run a fridge a washing machine and dryer watch tv for 3 hours twice a week and use the power supply to charge my phone and iPad. AGL disconnected without warning my electricity for 2 days and when it was reconnected the power blew my fridge up and I couldn’t turn on my safety switch in the power box. I had to pay for a new fridge which stopped me making a payment installment which is definitely not what I needed, AGL didn’t offer to reimburse me, I’m furious I had to pay to replace an appliance over a disconnection I wasn’t warned of through a bill or person coming to my house it was shut off at the office. The lady I spoke to from accounts inversions in 15 minutes could not answer me about the 800 drop in 2 days to the 1100 increase in 2.5 weeks just kept referring back to previous months bills. Now I’m told my plan was changed in July and she wanted to offer me a cheap one yet in October last year I was on the cheapest plan they could offer. I didn’t ask for a plan change and I can’t get any answers regarding the massive bill changes 3 times in 6 weeks …
Very very disgusted I receive 800 per fortnight live alone and have nothing in my house bar the simple necessities and pay the same amount in 3 months as my mother who runs a 7 bedroom house. If I don’t pay what they have decided to tell me I owe or which amount is correct I face a disconnection
Very very disgusted I receive 800 per fortnight live alone and have nothing in my house bar the simple necessities and pay the same amount in 3 months as my mother who runs a 7 bedroom house. If I don’t pay what they have decided to tell me I owe or which amount is correct I face a disconnection
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Reporting of usage
Detailed breakdown day by day
Terrible App
Keeps crashing takes long time to sign in after multiple attempts finally gets to mobile code verification after entering correct received code opens up blue page saying system errors, like seriously big company like AGL can surely makes easy to navigate account login I need to check & pay by energy bills soon but can't access account! What a joke !
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Savings
No longer shows savings from solar system and battery. Used to. Fail.
Meter Read Scam
AGL meter reads are incorrect and never matches with my solar inverter reads
Useless
The timeline only says 2 business days to process data but it never shows info on consumption even after 4 days
AGL App
I was told it was in real time: then I was told no. 30 min delay. Still get estimates over the weekend??? How if it is in real time.
Internet plan payment nonsense
Extremely inconvenient after recent changes to Energy Telco. Does not support bank account debiting so forced to use a card
Bad very bad
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App doesn’t seem to be updating?
The app estimate for electricity hasn’t updated in about a month? No update as yet.
App is broken
I can’t communicate to anyone through app help line called (chat with us) and when I try to communicate over the phone people are confused. My bill is $411 I’m the only person who using the electricity it’s sounds so unfair. Seems like they don’t read meter just guess it! So many fishy things with AGL and communication system is broken!
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App barely functional
I’m not sure why there are so many 5 star reviews. Perhaps an older version of the app actually worked…
The current app just acts as an interface within which you can open a browser, and have to sign in anyway. The mobile authentification works about 10% of the time, and it spams you with codes until it decides you’ve tried too many times to sign in and blocks you for a few minutes.
Speaking to a person to resolve this is nigh on impossible
The current app just acts as an interface within which you can open a browser, and have to sign in anyway. The mobile authentification works about 10% of the time, and it spams you with codes until it decides you’ve tried too many times to sign in and blocks you for a few minutes.
Speaking to a person to resolve this is nigh on impossible
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AGL app
The usage metre is too delayed. Other retailer would update within a day, my neighbour who is also with AGL get usage the next day. Mine is very delayed, not really happy
Overcharged Due to Estimated Meter Reading
I received a very high gas bill that appears to be based on an estimated meter reading rather than an actual reading. My previous bills have been much lower, so this amount does not reflect my normal gas usage.
I contacted AGL and lodged a formal complaint, but I have not received a response. Customers deserve accurate billing and timely communication when they raise concerns.
I expect AGL to investigate my account, arrange an actual meter reading, correct the bill if necessary, and respond to my complaint as soon as possible. Until then, I am very disappointed with the service I have received.
I contacted AGL and lodged a formal complaint, but I have not received a response. Customers deserve accurate billing and timely communication when they raise concerns.
I expect AGL to investigate my account, arrange an actual meter reading, correct the bill if necessary, and respond to my complaint as soon as possible. Until then, I am very disappointed with the service I have received.
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Misleading interface -ignore the red digits!
The app forces you to enter a 5-digit number for gas meters, which is incredibly misleading if you have a newer EDMI meter. The meter has 4 black digits and 3 red digits. If you put in the 5 digits like the app prompts, you end up accidentally typing the red decimal numbers, which would make your bill astronomically high! The app needs to explicitly tell users to ignore the red numbers and pad the front with zeros (e.g., enter 00045 instead of including the red decimals). Please fix the UI instructions to prevent people from overpaying due to a simple layout error.
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Very useful app
Very helpful in keeping usage under control.
Rod
Great app. However getting use to the way prices work
Great app
Hourly tracking of electricity is a great functionality upliftment
UI tweak
if possible please allow me the option to manually type in my bday on the payment portal. the current method of entering birthday (scrolling wheel picker) is so frustrating. thank you
Slow data upload
Takes a long time for the usage and the tariff fees in to register on the app. I thought it would take a day or 2 max but it’s been a week and nothing of any value
