App is inaccurate and doesn’t work
Billing doesn’t work and the cost so far doesn’t match usage to date - there are some serious issues. Am better off just using the website.
Awesome Smart meter
User friendly APPS and awesome smart meter let us monitor our power consumption .
We just started our solar panel to contribute the grid. Hope to get a synergy community especially for extreme weather conditions. Hooray!
We just started our solar panel to contribute the grid. Hope to get a synergy community especially for extreme weather conditions. Hooray!
Information is power!
Love being able to see exactly what we’re doing with our electricity. Very useful for making informed choices about electricity plans!
Best Battery Option
Everything about Synergy/AGL is easy and effortless. Apps are spot on and easy to use/read and the results are excellent. Thanks.
Not working
Unable to access the battery data error message says unable to access battery data. Have tried to report it 3 times. I received 3 different reasons but no fix. The rest of the app is good
Thanks for the Lack of Support!
Due to AGL wanting to add more whatever’s to its app my poor old 2014 iPad Air2 has ceased to be able to update the app, despite AGL urging everyone to use the app.
Sorry to inform you, but as my bank ANZ, can keep me in the loop of updates then there’s something seriously wrong with the IT at AGL. All that customers want is information abut their bills and changes to charging and fees etc. We don't want all-singing and dancing apps! John
Sorry to inform you, but as my bank ANZ, can keep me in the loop of updates then there’s something seriously wrong with the IT at AGL. All that customers want is information abut their bills and changes to charging and fees etc. We don't want all-singing and dancing apps! John
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Pretty good app
I am reasonably new to AGL previously with Alinta, the Alinta app is quicker and easier to use. Having said that I am reasonably happy with the AGL app
Expensive
My usage is 18$ and cost is $70
Data is not realtime
Data is not realtime
Trash
Slow and laggy
Functional APP
I recently moved to AGL and find this APP. gives. Me all the information that I need. Works smoothly and so far without glitches. Well done.
Fun to keep track
Although fun, it could do with some clarity - not always clear about usage vs cost vs net charges.
Does not work
Have never worked for me.
Does what it's meant to
It's an app designed to lessen the impact of energy bill sticker shock. We're meant to see it purely as the company being magnanimous and helping us to save money.
But, the app is simply exposing all the operations their call centre they used to pay staff to perform, and now we pay them for the privilege of performing our own "customer service".
This •is• the future, folks. Managing your own accounts with companies and any time you need "human" help, and refer yourself to their "customer service team", you'll be talking to an AI.
But, the app is simply exposing all the operations their call centre they used to pay staff to perform, and now we pay them for the privilege of performing our own "customer service".
This •is• the future, folks. Managing your own accounts with companies and any time you need "human" help, and refer yourself to their "customer service team", you'll be talking to an AI.
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I can’t use the app
I have an iPhone 8plus and cannot afford a phone upgrade. And now I’m being locked out of using the app because I need to update my iOS when I can’t because Apple doesn’t support updates on this model. My phone still works why am I being locked out of a service??????? It’s so stupid.
AGL Mobile
I was really happy with my mobile plan and the app design until you changed over to Aussie Broadband. The link for the mobile is confusing, muddled and hard to find where anything is situated.
I was so frustrated after one week of trying to use the link I cancelled my plan and opened a new one with another provider with an easy, straight forward app.
I was so frustrated after one week of trying to use the link I cancelled my plan and opened a new one with another provider with an easy, straight forward app.
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App never works
Useless app - every time I have tried to speak to someone they don’t answer anything I ask. App constantly saying “it’s not you, it’s us - come back later”.
Thank you for making the app unusable now
How am I supposed to pay my bills as now I have to update to use the app but I can’t as that requires me to get a newer phone to update…
Economical discrimination
The decision to only support phones with newer iOSs is disappointing and feels unfair to users who cannot afford to upgrade their devices regularly. Not everyone has the financial ability to purchase the latest phone, so restricting access based on device age can disproportionately exclude lower- income users. While updating technology is understandable, developers should consider supporting older devices for longer so affordability doesn't become a barrier to accessing the app. Overall, the app risks contributing to the digital divide rather than providing an inclusive experience for all users.
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Not useful at all.
Not actually showing usage. Always estimate.
