Useless
The timeline only says 2 business days to process data but it never shows info on consumption even after 4 days
AGL App
I was told it was in real time: then I was told no. 30 min delay. Still get estimates over the weekend??? How if it is in real time.
Internet plan payment nonsense
Extremely inconvenient after recent changes to Energy Telco. Does not support bank account debiting so forced to use a card
Bad very bad
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App doesn’t seem to be updating?
The app estimate for electricity hasn’t updated in about a month? No update as yet.
App is broken
I can’t communicate to anyone through app help line called (chat with us) and when I try to communicate over the phone people are confused. My bill is $411 I’m the only person who using the electricity it’s sounds so unfair. Seems like they don’t read meter just guess it! So many fishy things with AGL and communication system is broken!
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App barely functional
I’m not sure why there are so many 5 star reviews. Perhaps an older version of the app actually worked…
The current app just acts as an interface within which you can open a browser, and have to sign in anyway. The mobile authentification works about 10% of the time, and it spams you with codes until it decides you’ve tried too many times to sign in and blocks you for a few minutes.
Speaking to a person to resolve this is nigh on impossible
The current app just acts as an interface within which you can open a browser, and have to sign in anyway. The mobile authentification works about 10% of the time, and it spams you with codes until it decides you’ve tried too many times to sign in and blocks you for a few minutes.
Speaking to a person to resolve this is nigh on impossible
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AGL app
The usage metre is too delayed. Other retailer would update within a day, my neighbour who is also with AGL get usage the next day. Mine is very delayed, not really happy
Overcharged Due to Estimated Meter Reading
I received a very high gas bill that appears to be based on an estimated meter reading rather than an actual reading. My previous bills have been much lower, so this amount does not reflect my normal gas usage.
I contacted AGL and lodged a formal complaint, but I have not received a response. Customers deserve accurate billing and timely communication when they raise concerns.
I expect AGL to investigate my account, arrange an actual meter reading, correct the bill if necessary, and respond to my complaint as soon as possible. Until then, I am very disappointed with the service I have received.
I contacted AGL and lodged a formal complaint, but I have not received a response. Customers deserve accurate billing and timely communication when they raise concerns.
I expect AGL to investigate my account, arrange an actual meter reading, correct the bill if necessary, and respond to my complaint as soon as possible. Until then, I am very disappointed with the service I have received.
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Misleading interface -ignore the red digits!
The app forces you to enter a 5-digit number for gas meters, which is incredibly misleading if you have a newer EDMI meter. The meter has 4 black digits and 3 red digits. If you put in the 5 digits like the app prompts, you end up accidentally typing the red decimal numbers, which would make your bill astronomically high! The app needs to explicitly tell users to ignore the red numbers and pad the front with zeros (e.g., enter 00045 instead of including the red decimals). Please fix the UI instructions to prevent people from overpaying due to a simple layout error.
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Very useful app
Very helpful in keeping usage under control.
Rod
Great app. However getting use to the way prices work
Great app
Hourly tracking of electricity is a great functionality upliftment
UI tweak
if possible please allow me the option to manually type in my bday on the payment portal. the current method of entering birthday (scrolling wheel picker) is so frustrating. thank you
Slow data upload
Takes a long time for the usage and the tariff fees in to register on the app. I thought it would take a day or 2 max but it’s been a week and nothing of any value
Data issues
For a multi million dollar company you would think that would be able to fix a data issue effect a large majority of user
Data rarely updates
Data didn’t update. Went to the chat, the chat guy said nothing he can do, have to call agl.
I asked why I have to call? Eventually he said he would log a call
Then data updated.
Then it stopped, 10 days with no data.
2 chats later, they reset my account. 2 days later I have data from my account.
Then it stops working. No data for the 7 days in July now.
Never had this problem with other companies.
Every time I’ve opened the app since I signed it says there are issues - but no one seems to fix them.
Seems like poor service or a poor app
I asked why I have to call? Eventually he said he would log a call
Then data updated.
Then it stopped, 10 days with no data.
2 chats later, they reset my account. 2 days later I have data from my account.
Then it stops working. No data for the 7 days in July now.
Never had this problem with other companies.
Every time I’ve opened the app since I signed it says there are issues - but no one seems to fix them.
Seems like poor service or a poor app
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Anxiety attack
The app is great for observing your expenses but it does open the doors to creating anxiety.
No usage
Never low cost
The most confusing app ever!!
Opted for a monthly bill and they add the previous amount bill or the estimated bills .
I am with Agl for 5 months now, I did not get clear usage of my bill till date.
And the app has so many bugs - 99% of the time send a meter read option doesn’t work.
I am with Agl for 5 months now, I did not get clear usage of my bill till date.
And the app has so many bugs - 99% of the time send a meter read option doesn’t work.
