Not working
Unable to access the battery data error message says unable to access battery data. Have tried to report it 3 times. I received 3 different reasons but no fix. The rest of the app is good
Thanks for the Lack of Support!
Due to AGL wanting to add more whatever’s to its app my poor old 2014 iPad Air2 has ceased to be able to update the app, despite AGL urging everyone to use the app.
Sorry to inform you, but as my bank ANZ, can keep me in the loop of updates then there’s something seriously wrong with the IT at AGL. All that customers want is information abut their bills and changes to charging and fees etc. We don't want all-singing and dancing apps! John
Sorry to inform you, but as my bank ANZ, can keep me in the loop of updates then there’s something seriously wrong with the IT at AGL. All that customers want is information abut their bills and changes to charging and fees etc. We don't want all-singing and dancing apps! John
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Pretty good app
I am reasonably new to AGL previously with Alinta, the Alinta app is quicker and easier to use. Having said that I am reasonably happy with the AGL app
Expensive
My usage is 18$ and cost is $70
Data is not realtime
Data is not realtime
Trash
Slow and laggy
Functional APP
I recently moved to AGL and find this APP. gives. Me all the information that I need. Works smoothly and so far without glitches. Well done.
Fun to keep track
Although fun, it could do with some clarity - not always clear about usage vs cost vs net charges.
Does not work
Have never worked for me.
Does what it's meant to
It's an app designed to lessen the impact of energy bill sticker shock. We're meant to see it purely as the company being magnanimous and helping us to save money.
But, the app is simply exposing all the operations their call centre they used to pay staff to perform, and now we pay them for the privilege of performing our own "customer service".
This •is• the future, folks. Managing your own accounts with companies and any time you need "human" help, and refer yourself to their "customer service team", you'll be talking to an AI.
But, the app is simply exposing all the operations their call centre they used to pay staff to perform, and now we pay them for the privilege of performing our own "customer service".
This •is• the future, folks. Managing your own accounts with companies and any time you need "human" help, and refer yourself to their "customer service team", you'll be talking to an AI.
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I can’t use the app
I have an iPhone 8plus and cannot afford a phone upgrade. And now I’m being locked out of using the app because I need to update my iOS when I can’t because Apple doesn’t support updates on this model. My phone still works why am I being locked out of a service??????? It’s so stupid.
AGL Mobile
I was really happy with my mobile plan and the app design until you changed over to Aussie Broadband. The link for the mobile is confusing, muddled and hard to find where anything is situated.
I was so frustrated after one week of trying to use the link I cancelled my plan and opened a new one with another provider with an easy, straight forward app.
I was so frustrated after one week of trying to use the link I cancelled my plan and opened a new one with another provider with an easy, straight forward app.
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App never works
Useless app - every time I have tried to speak to someone they don’t answer anything I ask. App constantly saying “it’s not you, it’s us - come back later”.
Thank you for making the app unusable now
How am I supposed to pay my bills as now I have to update to use the app but I can’t as that requires me to get a newer phone to update…
Economical discrimination
The decision to only support phones with newer iOSs is disappointing and feels unfair to users who cannot afford to upgrade their devices regularly. Not everyone has the financial ability to purchase the latest phone, so restricting access based on device age can disproportionately exclude lower- income users. While updating technology is understandable, developers should consider supporting older devices for longer so affordability doesn't become a barrier to accessing the app. Overall, the app risks contributing to the digital divide rather than providing an inclusive experience for all users.
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Not useful at all.
Not actually showing usage. Always estimate.
Untrustworthy supplier
I set up a payment plan with a total amount of 1500 due in July half way through August my bill increased by 400 then 2 days later decreased by 800 and now has increased by 1100 in 2.5 weeks making a payment plan acceptance amount unaffordable. I live alone I run a fridge a washing machine and dryer watch tv for 3 hours twice a week and use the power supply to charge my phone and iPad. AGL disconnected without warning my electricity for 2 days and when it was reconnected the power blew my fridge up and I couldn’t turn on my safety switch in the power box. I had to pay for a new fridge which stopped me making a payment installment which is definitely not what I needed, AGL didn’t offer to reimburse me, I’m furious I had to pay to replace an appliance over a disconnection I wasn’t warned of through a bill or person coming to my house it was shut off at the office. The lady I spoke to from accounts inversions in 15 minutes could not answer me about the 800 drop in 2 days to the 1100 increase in 2.5 weeks just kept referring back to previous months bills. Now I’m told my plan was changed in July and she wanted to offer me a cheap one yet in October last year I was on the cheapest plan they could offer. I didn’t ask for a plan change and I can’t get any answers regarding the massive bill changes 3 times in 6 weeks …
Very very disgusted I receive 800 per fortnight live alone and have nothing in my house bar the simple necessities and pay the same amount in 3 months as my mother who runs a 7 bedroom house. If I don’t pay what they have decided to tell me I owe or which amount is correct I face a disconnection
Very very disgusted I receive 800 per fortnight live alone and have nothing in my house bar the simple necessities and pay the same amount in 3 months as my mother who runs a 7 bedroom house. If I don’t pay what they have decided to tell me I owe or which amount is correct I face a disconnection
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Reporting of usage
Detailed breakdown day by day
Terrible App
Keeps crashing takes long time to sign in after multiple attempts finally gets to mobile code verification after entering correct received code opens up blue page saying system errors, like seriously big company like AGL can surely makes easy to navigate account login I need to check & pay by energy bills soon but can't access account! What a joke !
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Savings
No longer shows savings from solar system and battery. Used to. Fail.
