Untrustworthy supplier
I set up a payment plan with a total amount of 1500 due in July half way through August my bill increased by 400 then 2 days later decreased by 800 and now has increased by 1100 in 2.5 weeks making a payment plan acceptance amount unaffordable. I live alone I run a fridge a washing machine and dryer watch tv for 3 hours twice a week and use the power supply to charge my phone and iPad. AGL disconnected without warning my electricity for 2 days and when it was reconnected the power blew my fridge up and I couldn’t turn on my safety switch in the power box. I had to pay for a new fridge which stopped me making a payment installment which is definitely not what I needed, AGL didn’t offer to reimburse me, I’m furious I had to pay to replace an appliance over a disconnection I wasn’t warned of through a bill or person coming to my house it was shut off at the office. The lady I spoke to from accounts inversions in 15 minutes could not answer me about the 800 drop in 2 days to the 1100 increase in 2.5 weeks just kept referring back to previous months bills. Now I’m told my plan was changed in July and she wanted to offer me a cheap one yet in October last year I was on the cheapest plan they could offer. I didn’t ask for a plan change and I can’t get any answers regarding the massive bill changes 3 times in 6 weeks …
Very very disgusted I receive 800 per fortnight live alone and have nothing in my house bar the simple necessities and pay the same amount in 3 months as my mother who runs a 7 bedroom house. If I don’t pay what they have decided to tell me I owe or which amount is correct I face a disconnection
Very very disgusted I receive 800 per fortnight live alone and have nothing in my house bar the simple necessities and pay the same amount in 3 months as my mother who runs a 7 bedroom house. If I don’t pay what they have decided to tell me I owe or which amount is correct I face a disconnection
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Reporting of usage
Detailed breakdown day by day
Terrible App
Keeps crashing takes long time to sign in after multiple attempts finally gets to mobile code verification after entering correct received code opens up blue page saying system errors, like seriously big company like AGL can surely makes easy to navigate account login I need to check & pay by energy bills soon but can't access account! What a joke !
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Savings
No longer shows savings from solar system and battery. Used to. Fail.
Meter Read Scam
AGL meter reads are incorrect and never matches with my solar inverter reads
