My TELUS vs 1VALET
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
My TELUS
Manage your TELUS services, including bills, data, and TV packages, from your mobile device. Securely log in, pay bills, monitor usage, and access customer support 24/7.
- View and pay bills
- Enable data limit notifications
- Manage services
- Facial/fingerprint login
- 24/7 chatbot support
- Monitor data usage
- Manage TV channels
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With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you. Even better, enjoy the convenience of securely logging in using facial or fingerprint recognition. Have a question? Feel supported with TELUS Assist chatbot 24/7 to answer your questions, even while you’re on the go. Easily access your account to: Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments Check account balances Update your profile Learn about special offers and rewards Mobility customers can: Monitor monthly data, text and voice usage with Siri Shortcuts Download and view past bills Set data limits and turn overage protection on or off Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass Home Services customers can: Upgrade internet plan Monitor data usage Easily manage Pik TV and Optik TV channels, theme packs and premium selections Manage Wi-Fi Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think. Please note: My TELUS requires iOS 13.0 or later. Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible. My TELUS is optimized for iPhone.
1VALET
Manage your smart building access, book amenities, and communicate with property management. This app allows you to unlock doors with your phone, receive guest calls, and handle rent payments. It also features a community marketplace and parcel delivery notifications.
- Phone as digital fob for door access
- Remote guest entry via voice/video calls
- Book building amenities like elevators and parking
- Receive building announcements and requests
- Pay rent and amenity bookings
- Community marketplace for neighbors
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Unlock the potential of your smart building with the 1VALET app. Designed to make building access safer and simpler for you and your guests. Unlock doors, find services, book amenities, and more — your building is in your hands. Features*: - Unlock building doors using your phone as a digital fob - Enjoy quick access via home screen widgets or directly from your Apple Watch - Receive voice or video calls from the building’s 1VALET entry system and unlock the door remotely for guests - Share building access with guests using secure digital invites - Book building elevators, guest parking, and other amenities - Receive announcements and communicate with property management - Create and track maintenance requests - Pay for rent and amenity bookings directly through the app - Access building documents - Get parcel delivery notifications - Buy and sell items or organize activities with your neighbours through the community marketplace * Availability of app features may differ for each building. To learn more about how 1VALET is creating smarter buildings, visit www.1VALET.com
Screenshots
Verdict
The clearest difference is rating: 1VALET at 4.6 against My TELUS's 4.2. 1VALET also leads on review sentiment (37% vs 19%). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
1VALET holds the better App Store score, 4.6 against 4.2. Both are backed by a comparable volume of ratings — 381 and 953 respectively. Written reviews point the same way: 19% of My TELUS's written reviews are positive against 37% of 1VALET's.
My TELUS ships an update every 2 weeks, 1VALET every 3 weeks. Both last shipped on November 7, 2026.
| Parameter | My TELUS | 1VALET |
|---|---|---|
| Price | Free | Free |
| Rating | 4.2 (381 ratings) | 4.6 (953 ratings) — better |
| Positive reviews | 18.9% of reviews | 36.8% of reviews — better |
| Number of ratings | 381 | 953 — better |
| Update frequency | Every 2 weeks — better | Every 3 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, Apple Watch — better |
| Requires iOS | 16.0 — better | 17.6 |
| Further details — not scored | ||
| Size | 274 MB | 289 MB |
| Age rating | 4+ | 4+ |
| Developer | TELUS Communications Inc. | 1VALET Corp. |
Customer experience
My TELUS
1VALET
User reviews
My TELUS
From 381 App Store ratingsWhat we love
- 🚀 Good mgmt app
- 👍 Nice technician
- 👍 Telus service
Room to improve
- 🐛 Never loads properly
- 🐛 Advertising in notifications
- 🐛 Glitchy app
- 🐛 Strange app behavior
- 🐛 Can't log in
1VALET
From 953 App Store ratingsWhat we love
- 👍 Convenient and easy to use
- 🚀 Efficient and reliable
- 💡 Useful features like package notifications and remote access
Room to improve
- 🐛 Frequent crashes and bugs
- 🔒 Unreliable door/elevator access
- 🔋 Drains battery quickly
- 😕 Poor customer support
Bugs and requests
My TELUS
Reported bugs
4 issues- Login issues
- Billing information not loading
- Optik TV features not working
- Inconsistent language and location settings
Requested features
3 requests- Dark Mode
- Improve TV management
- Better data usage tracking
1VALET
Reported bugs
4 issues- App frequently logs users out
- Digital fob/key issues
- Connectivity problems in certain areas
- UI/UX glitches
Requested features
5 requests- Add Apple Wallet integration
- Improve Apple Watch support
- Allow customization of door/elevator access
- Integrate with smart home devices
- Provide better guest access management
In-app purchases
My TELUS
No in-app purchases
1VALET
No in-app purchases
