Comparison

Zendesk Chat vs Pure Chat

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Zendesk Chat

This app enables businesses to engage with website visitors in real-time through live chat. It allows for managing conversations, monitoring online users, and providing enhanced customer support from any location. Features include push notifications, agent collaboration tools, and chat history access.

Highlights
  • Manage conversations on the go
  • Monitor website visitors in real-time
  • View visitor website activity
  • Push notifications for new messages
  • Agent-to-agent chat collaboration
  • Pre-written response shortcuts
Features
Read full description

Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard. Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app. Benefits of using the app: - Manage, monitor, and reply to visitor conversations from anywhere - Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor - See who's online on your website in real-time and engage with new leads on your website - Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support - Encourage better agent collaboration on the go with agent-to-agent chats - Improve agent response time and reduce typing time with the shortcuts feature - Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off - On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View Learn more about Zendesk Chat (formerly Zopim) and create a free account here:https://www.zendesk.com/chat/

About

Pure Chat

Connect with website visitors and customers in real time through live chat. Engage instantly with new visitors or existing customers to answer questions and provide support from anywhere.

Highlights
  • Real-time visitor engagement
  • Instant customer support
  • Mobile chat access
  • New visitor notifications
  • Availability status control
  • Historical chat transcripts
Read full description

Use the Pure Chat companion app to connect with your website visitors and customers in the moments that matter most. Whether it's someone coming to your website for the first time or a loyal customer who had a question about a recent purchase, live chat is the easiest way to instantly engage with these individuals and answer their questions in real time. Pure Chat includes unlimited access to all of our core live chat tools, including unlimited chats. With the Pure Chat companion app for iOS devices, you can chat with website visitors from anywhere! Using the app, you'll get helpful notifications when a new website visitor wants to chat, plus you can change your availability, access historical chat transcripts and more! Sign up today!

Screenshots

Zendesk Chat4 screens
Pure Chat3 screens

Verdict

The call

Zendesk Chat and Pure Chat both sit at 4.5 stars, but that hides the real split: 69% of Zendesk Chat's written reviews are positive against 16% of Pure Chat's. Pure Chat's advantage is iOS requirement (12.0 vs 17.0). On price, rating, ratings volume and update cadence there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Zendesk Chat holds the better App Store score, 4.5 against 4.4. Both are backed by a comparable volume of ratings — 756 and 574 respectively. Written reviews point the same way: 69% of Zendesk Chat's written reviews are positive against 16% of Pure Chat's.

UpkeepUpdate frequency

Zendesk Chat ships an update every 6 weeks, Pure Chat every 3 weeks. Both last shipped on October 22, 2026.

Scorecard2 real differences · 8 level
Zendesk Chat versus Pure Chat: the parameters behind the verdict, then further details
ParameterZendesk ChatPure Chat
PriceFreeFree
Rating4.5 (756 ratings) — better4.4 (574 ratings)
Positive reviews68.9% of reviews — better16.2% of reviews
Number of ratings756 — better574
Update frequencyEvery 6 weeksEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS17.012.0 — better
Further details — not scored
Size48 MB77 MB
Age rating4+4+
DeveloperZendeskRuby Receptionists

Customer experience

Zendesk Chat

All ratings758 ratings
Positive88.3%
Neutral3.3%
Negative8.4%
Written reviews845 reviews
Positive68.9%
Neutral8.3%
Negative22.8%

Pure Chat

All ratings572 ratings
Positive82.9%
Neutral4.9%
Negative12.2%
Written reviews37 reviews
Positive16.2%
Neutral10.8%
Negative73.0%

User reviews

Zendesk Chat

From 756 App Store ratings

What we love

  • 🚀 Instant notifications
  • 🔒 Secure and reliable
  • 👍 Simple and easy to use
  • 👍 Great for small businesses
  • 👍 Excellent customer service

Room to improve

  • 🐛 Frequent disconnections and login issues
  • 🐛 Inconsistent push notifications
  • 🐛 Buggy and unstable app
  • 🐛 Limited functionality compared to desktop
  • 🔋 Drains battery quickly

Pure Chat

From 574 App Store ratings

What we love

  • 🔒 Secure and reliable product
  • 💬 Effective live chat feature for website visitors
  • 💰 Reasonable pricing for the service
  • 👍 Works well on desktop version
  • 📈 Generates decent customer orders

Room to improve

  • 🔔 Unreliable or missing notifications on mobile
  • 📱 Poor iPhone/iOS app performance
  • 🐛 Frequent app crashes and freezing
  • ⏱️ Slow response times and lag
  • 🔐 Automatic logout issues requiring frequent re-login

Bugs and requests

Zendesk Chat

Reported bugs

5 issues
  • App freezes and crashes
  • Login button not working
  • Inability to see full chat messages
  • Disconnections and lost chats
  • Incorrect online/offline status display

Requested features

5 requests
  • Dark mode option
  • Ability to stay logged in and receive notifications in the background
  • Improved chat history and visitor tracking
  • iPad app support
  • Customization options for alerts and notifications

Pure Chat

Reported bugs

10 issues
  • App notifications not delivering on iOS
  • Chat window spinning/reconnecting indefinitely
  • App crashes on latest iOS versions
  • Chat toggle status not registering correctly
  • Menu icon disappearing after ending chat on iPad
Show 5 more
  • Chat window not visible in iPad landscape mode
  • Update prompt redirecting to review page instead of updating
  • Login failures with spinning loading screen
  • Password change functionality not working
  • App disconnecting and losing chat replies

Requested features

5 requests
  • Desktop application for Windows/Mac
  • Persistent login sessions on mobile
  • Quick access to canned messages on mobile
  • Better iPad landscape orientation support
  • Improved notification system reliability

In-app purchases

None

Zendesk Chat

No in-app purchases

None

Pure Chat

No in-app purchases

Questions

Is Zendesk Chat free?
Zendesk Chat is free to download, with no in-app purchases.
Is Pure Chat free?
Pure Chat is free to download, with no in-app purchases.
Which has better reviews, Zendesk Chat or Pure Chat?
Zendesk Chat is rated higher. Zendesk Chat averages 4.5 out of 5 from 756 ratings, while Pure Chat averages 4.4 from 574 ratings.
Do Zendesk Chat or Pure Chat have ads?
Neither Zendesk Chat nor Pure Chat shows ads.
Which is updated more often, Zendesk Chat or Pure Chat?
Zendesk Chat ships an update every 6 weeks, and Pure Chat every 3 weeks. Most recently, Zendesk Chat was updated on October 22, 2026 and Pure Chat on October 22, 2026.

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