Chaport vs Pure Chat
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Chaport
Communicate with your website visitors in real-time, from anywhere. This tool enables instant messaging directly through your website, fostering engagement and support.
- Real-time visitor chat
- Cross-device accessibility
- Website integration
- Visitor communication
- Business messaging
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Chaport is a messenger for websites. Talk to your website visitors at any time, from any location.
Pure Chat
Connect with website visitors and customers in real time through live chat. Engage instantly with new visitors or existing customers to answer questions and provide support from anywhere.
- Real-time visitor engagement
- Instant customer support
- Mobile chat access
- New visitor notifications
- Availability status control
- Historical chat transcripts
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Use the Pure Chat companion app to connect with your website visitors and customers in the moments that matter most. Whether it's someone coming to your website for the first time or a loyal customer who had a question about a recent purchase, live chat is the easiest way to instantly engage with these individuals and answer their questions in real time. Pure Chat includes unlimited access to all of our core live chat tools, including unlimited chats. With the Pure Chat companion app for iOS devices, you can chat with website visitors from anywhere! Using the app, you'll get helpful notifications when a new website visitor wants to chat, plus you can change your availability, access historical chat transcripts and more! Sign up today!
Screenshots
Verdict
The clearest difference is rating: Pure Chat at 4.4 against Chaport's 3.6. Pure Chat also leads on update cadence (every 3 weeks vs every 9 months) and ratings volume (574 vs 8). Chaport's advantage is review sentiment (46% vs 16%). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Pure Chat holds the better App Store score, 4.4 against 3.6. That said, the two scores are not equally well evidenced: Pure Chat has 574 ratings behind it against 8, so its average is the more settled of the two. Written reviews complicate that: 46% of Chaport's written reviews are positive against 16% of Pure Chat's, so the app with the better star average is not the one people write more warmly about.
Chaport ships an update every 9 months, Pure Chat every 3 weeks. The most recent releases landed on October 26, 2026 and October 22, 2026 respectively.
| Parameter | Chaport | Pure Chat |
|---|---|---|
| Price | Free | Free |
| Rating | 3.6 (8 ratings) | 4.4 (574 ratings) — better |
| Positive reviews | 46.2% of reviews — better | 16.2% of reviews |
| Number of ratings | 8 | 574 — better |
| Update frequency | Every 9 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.6 | 12.0 — better |
| Further details — not scored | ||
| Size | 5 MB | 77 MB |
| Age rating | 12+ | 4+ |
| Developer | Chaport Inc. | Ruby Receptionists |
Customer experience
Chaport
Pure Chat
Bugs and requests
Chaport
Not enough reviews yet to summarise bugs or requests.
Pure Chat
Reported bugs
10 issues- App notifications not delivering on iOS
- Chat window spinning/reconnecting indefinitely
- App crashes on latest iOS versions
- Chat toggle status not registering correctly
- Menu icon disappearing after ending chat on iPad
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- Chat window not visible in iPad landscape mode
- Update prompt redirecting to review page instead of updating
- Login failures with spinning loading screen
- Password change functionality not working
- App disconnecting and losing chat replies
Requested features
5 requests- Desktop application for Windows/Mac
- Persistent login sessions on mobile
- Quick access to canned messages on mobile
- Better iPad landscape orientation support
- Improved notification system reliability
In-app purchases
Chaport
No in-app purchases
Pure Chat
No in-app purchases
Questions
Is Chaport free?
Is Pure Chat free?
Which has better reviews, Chaport or Pure Chat?
Do Chaport or Pure Chat have ads?
Which is updated more often, Chaport or Pure Chat?
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