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Pure Chat : Live Website Chat

Pure Chat : Live Website Chat

by Ruby Receptionists

574 ratings
37 reviews
💼 Business
📊 Productivity
Free

Details

Released
March 24, 2020
Updated
October 5, 2022

Developer

Ruby Receptionists
✨Promote your app ✨
Pure Chat : Live Website Chat screenshot #1 for iPhone
Pure Chat : Live Website Chat screenshot #2 for iPhone
Pure Chat : Live Website Chat screenshot #3 for iPhone
iphone
ipad
📌Ready
Reviews summary↘︎
⭐37
Reviews↘︎
📝5+ tags
Tags↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦w/o updates
Updates frequency↘︎
🖼️Get Icon
Icons↘︎

About

Connect with website visitors and customers in real time through live chat. Engage instantly with new visitors or existing customers to answer questions and provide support from anywhere.

✓Real-time visitor engagement
✓Instant customer support
✓Mobile chat access
✓New visitor notifications
✓Availability status control
✓Historical chat transcripts
Show original description

What users say about Pure Chat

Reviews of Pure Chat are mostly negative: the Business app is rated 4.4/5 from 574 App Store ratings. What users like most: secure and reliable product, effective live chat feature for website visitors. Top complaints: unreliable or missing notifications on mobile, poor iPhone/iOS app performance. Summarized from real user reviews.

Positive things

  • 🔒Secure and reliable product
  • 💬Effective live chat feature for website visitors
  • 💰Reasonable pricing for the service
  • 👍Works well on desktop version
  • 📈Generates decent customer orders

Negative things

  • 🔔Unreliable or missing notifications on mobile
  • 📱Poor iPhone/iOS app performance
  • 🐛Frequent app crashes and freezing
  • ⏱️Slow response times and lag
  • 🔐Automatic logout issues requiring frequent re-login
  • 🚫App won't connect to servers
  • 📵Inconsistent chat delivery
  • ⚠️Unresponsive customer support
See all reviews

What's New in Pure Chat

3.025

October 5, 2022

Improved Connectivity More Robust Error Checking Capabilities

User reviews

Most RecentHighest RatedLowest Rated

Tardiva

Le notifiche arrivano tardi, quando il contatto ha già abbandonato la chat
SSimone68

Poor

I don’t get notification when someone is on my website
TBTrillion dollar baby

Bad app

If never works on our phones
TTennashoe12345

Useless

Every time I try to retrieve a chat on the app, it's just spins and says it's reconnecting, but never connects.
ADAmy Dos Duncan

Unreliable

I find I almost never get notifications. The only good thing is it tries to get the person on your website to fill out at least a contact request. Recommended by Weebly, but of questionable value.
CClarkl23
See 32 more reviews

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Ruby
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User experience

🐞

Reported Bugs

10 issues

App notifications not delivering on iOS

Bug

Chat window spinning/reconnecting indefinitely

Bug

App crashes on latest iOS versions

Bug

Chat toggle status not registering correctly

Bug

Menu icon disappearing after ending chat on iPad

Bug

Chat window not visible in iPad landscape mode

Bug

Update prompt redirecting to review page instead of updating

Bug

Login failures with spinning loading screen

Bug

Password change functionality not working

Bug

App disconnecting and losing chat replies

Bug
✨

Requested Features

5 requests

Desktop application for Windows/Mac

Feature

Persistent login sessions on mobile

Feature

Quick access to canned messages on mobile

Feature

Better iPad landscape orientation support

Feature

Improved notification system reliability

Feature

FAQ

What does the Pure Chat app do?

The Pure Chat app allows you to connect with your website visitors and customers in real time through live chat. It enables instant engagement to answer questions and provide support, ensuring you can assist visitors from anywhere.

What are the key features of the Pure Chat app?

Key features include real-time visitor engagement, instant customer support, mobile chat access from anywhere, helpful notifications for new chat requests, the ability to change your availability status, and access to historical chat transcripts.

Is the Pure Chat app free to use?

Based on the provided information, the app is free to use and includes unlimited access to core live chat tools and unlimited chats. There are no in-app purchases or ads mentioned.

Who is the Pure Chat app for?

This app is designed for website owners and businesses who want to improve their customer engagement and provide immediate support to their website visitors. It's ideal for anyone looking to enhance their online customer service.

Can I use this app on my iOS device?

Yes, the description explicitly mentions the Pure Chat companion app for iOS devices, allowing you to chat with website visitors from your iPhone or iPad.