Cloud Softphone vs Ooma Office
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Cloud Softphone
This application provides a feature-rich VoIP softphone experience with easy account setup through one-touch provisioning. It requires a Cloud Code or QR code for configuration, and users should contact their VoIP provider for credentials.
- Personalized VoIP softphone
- Feature-packed functionality
- One-touch provisioning
- Easy account setup
- QR code configuration support
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Cloud Softphone is a personalised, feature-packed VoIP Softphone which support one-touch provisioning for easy account setup and configuration. NOTE: You will need to have your Cloud Code or QR code to set up account in the app. Please contact your VoIP provider or pbx administrator to see if they provide login credentials for Cloud Softphone. More information can be found on our support web site.
Ooma Office
This app allows small businesses to make and receive calls using their office phone number from anywhere. It offers features like a virtual receptionist, call transfers, and voicemail management, ensuring a professional image and never missing a client call. It can be used over Wi-Fi, even internationally, to avoid roaming charges.
- Virtual receptionist
- Extension dialing
- Call conferencing
- Music-on-hold
- Voicemail management
- Call transfers
- Wi-Fi calling
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Make and receive calls from anywhere as if you’re in the office. Ooma Office mobile app is a calling app that works like a hard-wired business phone. Use features like a virtual receptionist, extension dialing, conferencing, and music-on-hold. You can also manage voicemails and transfer calls to other extensions. BE PROFESSIONAL Calls made using the app show your Ooma Office phone number so people will know that you’re calling for work. NEVER MISS A CALL The Ooma Office mobile app can be set up to ring whenever someone dials your Ooma Office number or extension. ACCESS YOUR ACCOUNT Check voicemail and update your account preferences from the app. KEEP CONNECTED ON THE GO Easily transfer calls to another extension, to your work voicemail, or to a coworker’s voicemail. TALK ON WI-FI Make and receive calls when you are connected to Wi-Fi. No cellular service required. This even works when you’re traveling abroad so you can avoid expensive roaming charges. HAVE A QUESTION? We are happy to hear your feedback or help you solve any Ooma Office issues. Email us at mobile-feedback@ooma.com for feedback on the app or call us at 888-711-6662 for customer support. ***** IMPORTANT NOTICES - PLEASE READ ***** Use of the Ooma Office application requires iOS version 11.0 or later and an Ooma Office account. If you do not have an Ooma Office account, you WILL NOT be able to use the application. This app is not compatible with the Ooma Telo or Ooma Hub. Be aware that some mobile network operators prohibit or restrict the use of VoIP (Voice over Internet Protocol) over their network. They may prohibit the use of VoIP over their network or impose additional fees and/or charges when using VoIP over their network. By using Ooma Office over 3G/4G/LTE, you agree to familiarize yourself with and abide by any restrictions your cellular carrier imposes and agree that Ooma will not be held liable for any charges, fees or liability imposed by your carrier for using Ooma Office over their 3G/4G/LTE network.
Screenshots
Verdict
The clearest difference is rating: Ooma Office at 4.9 against Cloud Softphone's 3.4. Ooma Office also leads on in-app purchases (none vs 1) and ratings volume (9.5K vs 78). Cloud Softphone's advantage is update cadence (weekly vs every 6 weeks). On price, ads, device support and iOS requirement there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Cloud Softphone sells 1 one-off in-app purchase. Ooma Office asks for nothing beyond the download.
Ooma Office holds the better App Store score, 4.9 against 3.4. That said, the two scores are not equally well evidenced: Ooma Office has 9.5K ratings behind it against 78, so its average is the more settled of the two. Written reviews point the same way: 33% of Cloud Softphone's written reviews are positive against 50% of Ooma Office's.
Cloud Softphone ships an update weekly, Ooma Office every 6 weeks. The most recent releases landed on October 19, 2026 and October 20, 2026 respectively.
| Parameter | Cloud Softphone | Ooma Office |
|---|---|---|
| Price | Free | Free |
| Rating | 3.4 (78 ratings) | 4.9 (9.5K ratings) — better |
| Positive reviews | 33.3% of reviews | 50.0% of reviews — better |
| Number of ratings | 78 | 9.5K — better |
| Update frequency | Weekly — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | Yes | No — better |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone | iPhone, iPad — better |
| Requires iOS | 16.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 137 MB | 220 MB |
| Age rating | 17+ | 4+ |
| Developer | Alien Licensing GMBH | Ooma Inc. |
Customer experience
Cloud Softphone
Ooma Office
Bugs and requests
Cloud Softphone
Not enough reviews yet to summarise bugs or requests.
Ooma Office
Reported bugs
3 issues- Login issues and account verification problems
- Inconsistent call handling across devices
- Voicemail and text message delivery failures
Requested features
4 requests- Ability to block callers
- Improved SMS/MMS functionality
- More customization options
- Seamless integration between desktop and mobile
In-app purchases
Cloud Softphone
- G729 Annex A$7.99
Ooma Office
No in-app purchases
Questions
Is Cloud Softphone free?
Is Ooma Office free?
Which has better reviews, Cloud Softphone or Ooma Office?
Do Cloud Softphone or Ooma Office have ads?
Which is updated more often, Cloud Softphone or Ooma Office?
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