Comparison

WebTMA GO vs ServiceNow Agent

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

WebTMA GO

This mobile tool streamlines facility maintenance and management tasks for professionals. It offers real-time updates, offline capabilities, and advanced asset tracking with barcode scanning. Boost productivity for work orders, inspections, and inventory management.

Highlights
  • Work order management
  • Preventive maintenance
  • Offline/online operation
  • Barcode scanning
  • Asset tracking
  • Materials inventory
Features
Read full description

WebTMA GO: Mobile Facility Management Made Simple TMA Systems is an industry leader in facility maintenance management software, trusted by over 1,500 customers managing 55,000+ facilities with 140,000+ active users. Our exceptional client retention rate reflects our commitment to delivering solutions that work. WebTMA GO empowers facility managers across corporate, education, public sector, and healthcare industries to boost productivity through real-time status updates and seamless mobile functionality. Whether your team is managing a single building or a complex multi-site operation, WebTMA GO keeps everyone connected and informed. **Work Order Management** - Carry work orders and preventive maintenance (PMs) on compatible iOS devices - Complete work orders efficiently in the field - Execute preventive maintenance tasks with guided workflows - Submit digital inspections instantly **Smart Connectivity** - Operate seamlessly online or offline - Automatic data synchronization when connection is restored - Real-time transmission to WebTMA database - Compatible with Wi-Fi and cellular networks **Advanced Asset Management** - High-resolution barcode scanning for precise asset identification - Streamlined workflows through barcode integration - Complete materials inventory management - Comprehensive asset tracking and management **Enhanced Productivity Features** - Scheduling capabilities - Materials management - Project management tools - Training management system WebTMA GO requires an active WebTMA license and additional mobile licensing. **Schedule a Demo:** sales@tmasystems.com **Technical Support:** support@tmasystems.com

About

ServiceNow Agent

This app empowers service desk agents to manage and resolve requests efficiently from their mobile devices. It offers an intuitive interface for tasks like triaging, acting on approvals, and updating work, even offline. Leverage native device features for enhanced productivity.

Highlights
  • Manage assigned team work
  • Triage incidents and cases
  • Act on approvals with gestures
  • Complete work offline
  • Access full issue details
  • Utilize native device capabilities
Features
Read full description

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​ The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​ With Mobile Agent you can:​ • Manage the work assigned to your teams​​ • Triage incidents and cases​​ • Act on approvals with swipe gestures and quick actions​​ • Complete work while offline​​ • Access the full issue details, activity stream, and related lists of records​​ • Optimize workflows with location, camera, and touchscreen hardware ​ NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Screenshots

ServiceNow Agent4 screens

Verdict

The call

The clearest difference is review sentiment: ServiceNow Agent at 62% against WebTMA GO's 0%. ServiceNow Agent also leads on rating (4.6 vs 2.1) and ratings volume (2.7K vs 9). WebTMA GO's advantage is iOS requirement (16.0 vs 18.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

ServiceNow Agent holds the better App Store score, 4.6 against 2.1. That said, the two scores are not equally well evidenced: ServiceNow Agent has 2.7K ratings behind it against 9, so its average is the more settled of the two. Written reviews point the same way: 0% of WebTMA GO's written reviews are positive against 62% of ServiceNow Agent's.

UpkeepUpdate frequency

WebTMA GO ships an update every 2 months, ServiceNow Agent every 2 weeks. The most recent releases landed on October 23, 2026 and October 30, 2026 respectively.

Scorecard5 real differences · 5 level
WebTMA GO versus ServiceNow Agent: the parameters behind the verdict, then further details
ParameterWebTMA GOServiceNow Agent
PriceFreeFree
Rating2.1 (9 ratings)4.6 (2.7K ratings) — better
Positive reviews0.0% of reviews61.6% of reviews — better
Number of ratings92.7K — better
Update frequencyEvery 2 monthsEvery 2 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPadiPhone, iPad — better
Requires iOS16.0 — better18.0
Further details — not scored
Size34 MB140 MB
Age rating4+4+
DeveloperTMA Systems, LLCServiceNow

Customer experience

WebTMA GO

All ratings9 ratings
Positive22.2%
Neutral11.1%
Negative66.7%
Written reviews2 reviews
Positive0.0%
Neutral0.0%
Negative100.0%

ServiceNow Agent

All ratings2,645 ratings
Positive91.0%
Neutral4.3%
Negative4.7%
Written reviews409 reviews
Positive61.6%
Neutral13.7%
Negative24.7%

Bugs and requests

WebTMA GO

Not enough reviews yet to summarise bugs or requests.

ServiceNow Agent

Reported bugs

4 issues
  • Login issues and frequent log-outs
  • Broken map/location functionality
  • Inconsistent performance across devices
  • Compatibility problems with newer iOS versions

Requested features

4 requests
  • Ability to assign tickets to self
  • More customization options (e.g., font size, themes)
  • Improved notification system (audible alerts, clearing notifications)
  • Integration with other productivity tools

In-app purchases

None

WebTMA GO

No in-app purchases

None

ServiceNow Agent

No in-app purchases

Questions

Is WebTMA GO free?
WebTMA GO is free to download, with no in-app purchases.
Is ServiceNow Agent free?
ServiceNow Agent is free to download, with no in-app purchases.
Which has better reviews, WebTMA GO or ServiceNow Agent?
ServiceNow Agent is rated higher. WebTMA GO averages 2.1 out of 5 from 9 ratings, while ServiceNow Agent averages 4.6 from 2.7K ratings.
Do WebTMA GO or ServiceNow Agent have ads?
Neither WebTMA GO nor ServiceNow Agent shows ads.
Which is updated more often, WebTMA GO or ServiceNow Agent?
WebTMA GO ships an update every 2 months, and ServiceNow Agent every 2 weeks. Most recently, WebTMA GO was updated on October 23, 2026 and ServiceNow Agent on October 30, 2026.

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