Service NSW vs My Telsim
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Service NSW
Access essential government services and digital credentials securely. Manage driver licenses, competency cards, and more. Features quick QR code check-ins, fine payments, and access to important health information.
- Digital driver license
- QR code check-in
- View and pay fines
- Access competency cards
- Verify digital licenses
- COVID-19 and Flu information
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The official Service NSW app, making it easier to access government services. Some 5 star reviews: • “I highly recommend it as it is very convenient to have all this information at one’s fingertips” - AM • “Absolutely amazing! Easy to install, shows demerit points and fines, and displays your licence securely” – DB Access the following digital licences and credentials, with more to come: • Driver Licence • RSA/RCG Competency Card • Working with Children Check • Recreational Fishing Licence • Boat Driver Licence • Seniors card • Trade Licences Apply for and use vouchers: • Active and Creative Kids QR Code Check-in • Quick, contactless check in • Point your device camera at a Service NSW QR Code to get started • Save your details for a faster check in next time Useful tools and services: • Verify a Digital Driver Licence via our licence checker • Check or renew a registration • Sign into licensed venues • COVID-19 and Flu information • Set up for multi-factor authentication Fines and demerits: • View and pay your traffic fines • View your demerits Tell us what you think: • Help us help you! We’re always working on a better, stronger, faster app • Share what you’d like to see in the app: we use your feedback to continuously improve the app experience
My Telsim
Manage your mobile account 24/7 with features like balance checks, recharges, and plan management. Access transaction history, download invoices, and purchase extra data. Get assistance through online support and messaging.
- Account summary
- Balance check
- Recharge services
- Plan management
- Transaction history
- Download invoices
- Buy extra data
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With the My Telsim app, you can manage your account 24/7 including checking your balance and recharging, everything you need to know about your account is right here. Sign in with your My Telsim Account ID. Here are some of the handy new features in the My Telsim app: - Account Summary to view and manage multiple services - Buy Extras including adding extra data to your plan - Save and manage your payment methods -Get assistance with online support -Contact us via Send us a message if you have any questions about your account or if you need assistance. You will need to sign in with your Telsim My Account ID to access the following features: - Set up and manage auto-recharge - Manage multiple services and your profile - Transaction history, downloading receipts and tax invoices - Data gifting -Easily recharge, purchase additional data, check balance, and recharge history -Check plan details, securely make payments and view current and previous invoices.
Screenshots
Verdict
The clearest difference is rating: My Telsim at 5.0 against Service NSW's 4.6. Service NSW's advantage is ratings volume (596 vs 3). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
My Telsim holds the better App Store score, 5.0 against 4.6. That said, the two scores are not equally well evidenced: Service NSW has 596 ratings behind it against 3, so its average is the more settled of the two. Written reviews complicate that: 31% of Service NSW's written reviews are positive against 29% of My Telsim's, so the app with the better star average is not the one people write more warmly about.
Service NSW ships an update every 2 weeks, My Telsim fortnightly. The most recent releases landed on November 10, 2026 and November 3, 2026 respectively.
| Parameter | Service NSW | My Telsim |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (596 ratings) | 5.0 (3 ratings) — better |
| Positive reviews | 31.0% of reviews — better | 28.6% of reviews |
| Number of ratings | 596 — better | 3 |
| Update frequency | Every 2 weeks — better | Fortnightly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 15.5 | 15.1 — better |
| Further details — not scored | ||
| Size | 158 MB | 46 MB |
| Age rating | 4+ | 4+ |
| Developer | Service NSW | Kangaroo Telecom Pty Ltd |
Customer experience
Service NSW
My Telsim
Bugs and requests
Service NSW
Reported bugs
5 issues- Unable to load personal details
- Inconsistent registration display
- Trouble adding licenses and credentials
- Repeated login issues
- Unreliable COVID-19 exposure notifications
Requested features
6 requests- Add search functionality
- Improve digital license management
- Streamline credential linking process
- Enhance COVID-19 check-in features
- Integrate with other government services
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- Provide better notifications and alerts
My Telsim
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Service NSW
No in-app purchases
My Telsim
No in-app purchases
