Calgary 311 vs Protege Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Calgary 311
Easily report issues and request City services directly from your smartphone. Submit concerns with photos and location, track request status in real-time, and stay updated with City news.
- Effortless reporting with photos and location
- Real-time request status updates
- User-friendly interface
- Multiple photo uploads
- City of Calgary news feed
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Report on the go with the Calgary 311 app Over 90 City services in your hand. Whether you're reporting a pothole, requesting snow removal, or sharing feedback, the updated Calgary 311 app makes it easy to request City services right from your smartphone. • Effortless reporting: describe your concern, snap a photo, pinpoint the location, and submit in just a few taps. • Real-time updates: track the status of your requests and receive timely notifications. • User-friendly interface: navigate through the app with ease and find the services you need quickly. • Now with multiple photo uploads and a City of Calgary news feed. Using the 311 Calgary app, residents and City employees work together to keep Calgary at its best. The information and photos you provide allow City employees to assess, prioritize and efficiently respond to your requests. Download the free app today! Visit Calgary.ca/311app for more information. Questions? Check out the the 311 app FAQ and Calgary 311 app terms of use. Technical issues? Please use the 311 Contact service request to describe your concern as well as provide contact information and a 311 representative will follow up within 10 days.
Protege Mobile
Monitor and control your building's security and systems remotely from your smartphone. Arm or disarm alarms, manage doors, lights, heating, and view camera feeds from anywhere, anytime. Receive instant alerts for system activity.
- Remote system monitoring
- Arm/disarm alarms
- Control doors and locks
- Manage lights and heating
- View camera feeds
- Receive push notifications
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The Protege Mobile App harnesses the power of the Protege WX and Protege GX systems, enabling you to monitor and control your building while on the go, with the ease and convenience of your smartphone. With the swipe of a finger you can connect to any of your Protege WX or GX sites, check the status, arm or disarm, control lights, locks,signage, heating - even cameras - from anywhere, at any time. View and control: - Doors - Areas - Sensors (Inputs) - Controls (Outputs) - Cameras (select stream types) Control the state of each with a simple click, or long press for advanced functions. No more second guessing whether you set the alarm before you left the office -– the app provides instant awareness of system status, and enables you to arm or disarm with a simple tap. Fumbling for the garage remote becomes a thing of the past as you can use your phone to open the door. And forget about coming home to a cold, dark, unwelcoming apartment. A couple more taps and you have the heating and lights turned on, all from the comfort of your car. Subscribe to push notifications to receive alerts of system or sensor activity. As a parent you get peace of mind to see the system disarmed when the kids return home from school. As a business owner, you see that the system is disarmed at the start of the day, and rearmed when everyone goes home. And of course, you’re alerted promptly of any alarms. Push Notification service automatically configured in WX systems, for GX systems please see the Push Notification Service App note available at www.ict.co Requires: Protege WX Device with internet connection or Protege GX 4.2.181.10 or higher with: - Web Client 1.44.0.17+ - SOAP Service 1.5.0.15+ - internet connection
Screenshots
Verdict
The clearest difference is rating: Calgary 311 at 3.5 against Protege Mobile's 2.7. Calgary 311 also leads on in-app purchases (none vs 1) and update cadence (every 2 months vs every 4 months). Protege Mobile's advantage is ratings volume (13 vs 2). On price, ads, device support and iOS requirement there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Protege Mobile sells 1 one-off in-app purchase. Calgary 311 asks for nothing beyond the download.
Calgary 311 holds the better App Store score, 3.5 against 2.7. That said, the two scores are not equally well evidenced: Protege Mobile has 13 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 26% of Calgary 311's written reviews are positive against 17% of Protege Mobile's.
Calgary 311 ships an update every 2 months, Protege Mobile every 4 months. The most recent releases landed on October 29, 2026 and October 20, 2026 respectively.
| Parameter | Calgary 311 | Protege Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 3.5 (2 ratings) — better | 2.7 (13 ratings) |
| Positive reviews | 26.4% of reviews — better | 17.2% of reviews |
| Number of ratings | 2 | 13 — better |
| Update frequency | Every 2 months — better | Every 4 months |
| Ads | No | No |
| In-app purchases | No — better | Yes |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.4 — better | 14.0 |
| Further details — not scored | ||
| Size | 25 MB | 63 MB |
| Age rating | 4+ | 4+ |
| Developer | The City of Calgary | Integrated Control Technology Limited |
Customer experience
Calgary 311
Protege Mobile
Bugs and requests
Calgary 311
Reported bugs
18 issues- Report Submission Failed error
- Black screen when trying to take photos
- App is showing blank in calendar
- App quit working
- Won't send any reports
Show 13 moreShow fewer
- Getting 'registering' every time
- Nothing happens after 'registering'
- App crashes on startup
- App refuses to stay open
- App crashes
- App won't get past splash screen
- App freezes phone
- App uses Location Services incorrectly
- App gives wrong address
- App won't submit report without location
- App crashes and ends on home screen
- App not able to get to leave concern
- App not able to delete duplicate requests
Requested features
13 requests- Add a search bar to services list
- Make app simplified and usable
- Add 'other' drop down option for reporting
- Make all reporting options available online/app
- Add a search function for requests
Show 8 moreShow fewer
- Allow commenting on other people's posts
- Add option to manually enter location address
- Add search keywords/areas
- Add a 'request to cancel' option
- Add ability to cancel requests via app
- Add ability to delete duplicate requests
- Add more options for types of issues
- Allow manual input of location address
Protege Mobile
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Calgary 311
No in-app purchases
Protege Mobile
- Push Notifications$11.99
Questions
Is Calgary 311 free?
Is Protege Mobile free?
Which has better reviews, Calgary 311 or Protege Mobile?
Do Calgary 311 or Protege Mobile have ads?
Which is updated more often, Calgary 311 or Protege Mobile?
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