Calgary 311 vs PRIME Wire
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Calgary 311
Easily report issues and request City services directly from your smartphone. Submit concerns with photos and location, track request status in real-time, and stay updated with City news.
- Effortless reporting with photos and location
- Real-time request status updates
- User-friendly interface
- Multiple photo uploads
- City of Calgary news feed
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Report on the go with the Calgary 311 app Over 90 City services in your hand. Whether you're reporting a pothole, requesting snow removal, or sharing feedback, the updated Calgary 311 app makes it easy to request City services right from your smartphone. • Effortless reporting: describe your concern, snap a photo, pinpoint the location, and submit in just a few taps. • Real-time updates: track the status of your requests and receive timely notifications. • User-friendly interface: navigate through the app with ease and find the services you need quickly. • Now with multiple photo uploads and a City of Calgary news feed. Using the 311 Calgary app, residents and City employees work together to keep Calgary at its best. The information and photos you provide allow City employees to assess, prioritize and efficiently respond to your requests. Download the free app today! Visit Calgary.ca/311app for more information. Questions? Check out the the 311 app FAQ and Calgary 311 app terms of use. Technical issues? Please use the 311 Contact service request to describe your concern as well as provide contact information and a 311 representative will follow up within 10 days.
PRIME Wire
Control connected devices wirelessly from anywhere. Schedule custom timers for lighting and appliances, and manage multiple devices simultaneously. Receive alerts when devices activate, offering convenient home automation.
- Wireless device control
- Custom timer schedules
- Manual ON/OFF control
- Smart Scenes for multiple devices
- Add and configure multiple devices
- Push notifications
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The PRIME ON app provides wireless control of your connected devices from anywhere. The PRIME ON app is the perfect tool to control your PRIME SmartOutlets. PRIME's home automation products now work with Google Home and Amazon Alexa. -Set multiple custom timer schedules for indoor and outdoor lighting, fans, and other electrical devices. -Manual ON/OFF control allows you to control your devices from your smartphone or tablet. -Smart Scenes feature enables the linkage of multiple devices providing control of multiple devices at the same time. -Easily add and configure multiple PRIME devices. -Receive push notifications to alert you when devices activate. *Requires internet access or cellular signal.
Screenshots
Verdict
The clearest difference is rating: PRIME Wire at 4.7 against Calgary 311's 3.5. PRIME Wire also leads on ratings volume (1K vs 2) and review sentiment (39% vs 26%). Calgary 311's advantage is update cadence (every 2 months vs every 6 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
PRIME Wire holds the better App Store score, 4.7 against 3.5. That said, the two scores are not equally well evidenced: PRIME Wire has 1K ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 26% of Calgary 311's written reviews are positive against 39% of PRIME Wire's.
Calgary 311 ships an update every 2 months, PRIME Wire every 6 months. The most recent releases landed on November 1, 2026 and November 6, 2026 respectively.
| Parameter | Calgary 311 | PRIME Wire |
|---|---|---|
| Price | Free | Free |
| Rating | 3.5 (2 ratings) | 4.7 (1K ratings) — better |
| Positive reviews | 26.4% of reviews | 39.1% of reviews — better |
| Number of ratings | 2 | 1K — better |
| Update frequency | Every 2 months — better | Every 6 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 13.4 — better | 14.0 |
| Further details — not scored | ||
| Size | 25 MB | 218 MB |
| Age rating | 4+ | 12+ |
| Developer | The City of Calgary | Prime Wire and Cable, Inc. |
Customer experience
Calgary 311
PRIME Wire
User reviews
Calgary 311
From 2 App Store ratingsWhat we love
- 👍 Great for reporting graffiti
- 👍 Efficient for dead animal removal
- 👍 Helpful for reporting potholes
- 👍 Useful for reporting traffic lights
- 👍 Good for reporting path repair
Room to improve
- 😞 City never actions requests
- 😞 Impossible to accomplish anything
- 😞 Too complicated to use
- 😞 Needs to be simplified
- 😞 App is showing blank
PRIME Wire
From 1K App Store ratingsWhat we love
- 🚀 Easy to use
- 👍 Works as advertised
- 🚀 Simple setup
- 🚀 Reliable functionality
- 👍 Consistent performance
Room to improve
- 🐛 Connectivity issues
- 🐛 Unreliable in cold weather
- 🐛 Buggy app updates
- 🔒 Security/privacy concerns
- 🐛 Difficulty pairing devices
Bugs and requests
Calgary 311
Reported bugs
18 issues- Report Submission Failed error
- Black screen when trying to take photos
- App is showing blank in calendar
- App quit working
- Won't send any reports
Show 13 moreShow fewer
- Getting 'registering' every time
- Nothing happens after 'registering'
- App crashes on startup
- App refuses to stay open
- App crashes
- App won't get past splash screen
- App freezes phone
- App uses Location Services incorrectly
- App gives wrong address
- App won't submit report without location
- App crashes and ends on home screen
- App not able to get to leave concern
- App not able to delete duplicate requests
Requested features
13 requests- Add a search bar to services list
- Make app simplified and usable
- Add 'other' drop down option for reporting
- Make all reporting options available online/app
- Add a search function for requests
Show 8 moreShow fewer
- Allow commenting on other people's posts
- Add option to manually enter location address
- Add search keywords/areas
- Add a 'request to cancel' option
- Add ability to cancel requests via app
- Add ability to delete duplicate requests
- Add more options for types of issues
- Allow manual input of location address
PRIME Wire
Reported bugs
5 issues- App crashes after iOS updates
- Devices randomly going offline
- Unable to log in or change password
- Schedules/timers not working as expected
- Inability to add or control individual plugs
Requested features
5 requests- Siri/HomeKit integration
- Auto-shutoff timer option
- Improved app UI/UX
- Better cold weather performance
- More reliable connectivity
In-app purchases
Calgary 311
No in-app purchases
PRIME Wire
No in-app purchases
