iTrac vs Dynamics 365 Field Service
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
iTrac
This business tool facilitates real-time data capture for mobile workforces, tracking job time, material usage, and GPS location. It integrates with a management system to provide live updates on employee activity and task progress.
- Job time tracking
- Material usage capture
- GPS location logging
- Notes and quantity completed
- Estimated time to complete (ETC)
- Work flow management
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iTrac is a data capture method to be used with Tractivity TracManager software. The application cannot be used as a stand-alone application. Tractivity iTrac application provides data capture for job time tracking for mobile work force. The application supports the capture of time, material usage, GPS location, notes, Quantity completed and Estimated time to complete (ETC). Extended features include Work Flow Management allowing users to track and report progress on individual tasks. iTrac data connects with Tractivity TracManager system via Internet connection. User information is accessible to TracManager software in real-time indicating the current employee activity in real-time. You will need to set the URL configuration to your company web service. Contact Tractivity for assistance.
Dynamics 365 Field Service
Empower field service workers with a mobile app designed for their needs. Access and interact with critical data even without internet connectivity, thanks to robust offline capabilities. Data sync keeps the back office updated on work performed.
- Robust offline capabilities
- Periodic data sync
- Customizable on Power Apps platform
- Access and interact with data
- Designed for field service workers
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Our next generation Field Service app powered by Dynamics 365. Go to http://aka.ms/FSMFeatures for more information about the app and our Field Service solutions. The Field Service mobile app is specifically crafted to the field service worker’s needs with features such as robust offline capabilities to continue accessing and interacting with the data that they need when visiting remote destinations without internet connectivity. Periodic data sync keeps the back-office informed of work being performed, so that the proper actions can be taken or kick-started as appropriate. Built on the Microsoft Power Apps platform, the mobile application is entirely customizable to define what types of data field service workers can access and much more. By installing this app, you agree to the terms at https://go.microsoft.com/fwlink/?linkid=2238123
Screenshots
Verdict
The clearest difference is review sentiment: iTrac at 100% against Dynamics 365 Field Service's 5%. iTrac also leads on rating (3.0 vs 1.7) and iOS requirement (9.0 vs 16.0). Dynamics 365 Field Service's advantage is ratings volume (228 vs 2). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
iTrac holds the better App Store score, 3.0 against 1.7. That said, the two scores are not equally well evidenced: Dynamics 365 Field Service has 228 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 100% of iTrac's written reviews are positive against 5% of Dynamics 365 Field Service's.
iTrac ships an update every 6 weeks, Dynamics 365 Field Service every 3 weeks. The most recent releases landed on October 10, 2026 and October 24, 2026 respectively.
| Parameter | iTrac | Dynamics 365 Field Service |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (2 ratings) — better | 1.7 (228 ratings) |
| Positive reviews | 100.0% of reviews — better | 4.7% of reviews |
| Number of ratings | 2 | 228 — better |
| Update frequency | Every 6 weeks | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 9.0 — better | 16.0 |
| Further details — not scored | ||
| Size | 7 MB | 148 MB |
| Age rating | 4+ | 4+ |
| Developer | Tractivity | Microsoft Corporation |
Customer experience
iTrac
Dynamics 365 Field Service
Bugs and requests
iTrac
Not enough reviews yet to summarise bugs or requests.
Dynamics 365 Field Service
Reported bugs
4 issues- Constant login issues and never-ending login loops
- Randomly crashes or resets to home screen
- Syncing and saving errors, lost progress
- Incompatible with certain devices/OSes
Requested features
4 requests- Offline mode with full functionality
- Streamlined, intuitive UI designed for field work
- Batch/bulk upload and update capabilities
- Improved performance and stability
In-app purchases
iTrac
No in-app purchases
Dynamics 365 Field Service
No in-app purchases
Questions
Is iTrac free?
Is Dynamics 365 Field Service free?
Which has better reviews, iTrac or Dynamics 365 Field Service?
Do iTrac or Dynamics 365 Field Service have ads?
Which is updated more often, iTrac or Dynamics 365 Field Service?
Other comparisons
