Comparison

GlobalProtect Legacy vs Now Support

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

GlobalProtect Legacy

This app provides secure enterprise network access for mobile users, automatically connecting them to the optimal gateway for enhanced performance and protection. It allows employees to work effectively outside the office by extending corporate security to their devices.

Highlights
  • Automatic VPN connection
  • Optimal gateway discovery
  • Manual gateway selection
  • IPSec or SSL connection
  • MDM configuration support
  • Multiple authentication methods
Features
Read full description

GlobalProtect for iOS connects to a GlobalProtect gateway on a Palo Alto Networks next-generation firewall allowing mobile users to benefit from the protection of enterprise security. The app automatically adapts to the end-user’s location and connects the user to the optimal gateway in order to deliver the best performance for all users and their traffic, without requiring any effort from the user. This allows users to work safely and effectively at locations outside of the traditional office. Before installing this app, please check with your IT department to ensure that your organization has enabled a GlobalProtect gateway subscription on the firewall. Features: - Automatic VPN connection via full support for iOS VPN On-Demand - Automatic discovery of optimal gateway - Manual gateway selection capability - Connect via IPSec or SSL - Supports configuration deployed via an MDM - Supports all of the existing PAN-OS authentication methods including Kerberos, RADIUS, LDAP, client certificates, and a local user database - Provides the full benefit of the native experience and allows users to securely use any app Requirements: - Network administrators; please contact your Palo Alto Networks sales representative or channel partner to add GlobalProtect gateway subscription to your firewalls in order to enable support for GlobalProtect for iOS. - Supported on Palo Alto Networks next-generation firewalls running PAN-OS 4.0, 4.1 and 5.0.

About

Now Support

Manage administrative tasks and resolve cases on the go. Access knowledge articles, fulfill requests via the Service Catalog, and get instant help from a virtual agent. Log in securely and receive real-time notifications for seamless productivity.

Highlights
  • Track and advance cases
  • Real-time notifications
  • Access knowledge articles
  • Service Catalog for requests
  • Virtual Agent assistance
  • Biometric login
Read full description

Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve cases faster, fulfill self-service requests, and get help from our Now Virtual Agent—from the palm of your hand. With Now Support Mobile, you can: • Track requests and move cases forward • Stay informed 24/7 with real-time notifications • Access our library of knowledge articles • Use our Service Catalog to fulfill requests faster • Get insights from Ask Kodi, our Now Virtual Agent • Save time and skip SSO by logging in with facial recognition or touch ID Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people. ​ © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Screenshots

GlobalProtect Legacy1 screens
Now Support4 screens

Verdict

The call

The clearest difference is rating: Now Support at 4.2 against GlobalProtect Legacy's 2.9. Now Support also leads on update cadence (every 2 weeks vs every 3 months) and review sentiment (44% vs 25%). GlobalProtect Legacy's advantage is iOS requirement (8.0 vs 18.0). On price, ratings volume, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Now Support holds the better App Store score, 4.2 against 2.9. Both are backed by a comparable volume of ratings — 39 and 27 respectively. Written reviews point the same way: 25% of GlobalProtect Legacy's written reviews are positive against 44% of Now Support's.

UpkeepUpdate frequency

GlobalProtect Legacy ships an update every 3 months, Now Support every 2 weeks. The most recent releases landed on October 22, 2026 and October 21, 2026 respectively.

Scorecard4 real differences · 6 level
GlobalProtect Legacy versus Now Support: the parameters behind the verdict, then further details
ParameterGlobalProtect LegacyNow Support
PriceFreeFree
Rating2.9 (39 ratings)4.2 (27 ratings) — better
Positive reviews25.0% of reviews44.4% of reviews — better
Number of ratings39 — better27
Update frequencyEvery 3 monthsEvery 2 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS8.0 — better18.0
Further details — not scored
Size12 MB140 MB
Age rating4+4+
DeveloperPalo Alto NetworksServiceNow

Customer experience

GlobalProtect Legacy

All ratings39 ratings
Positive41.0%
Neutral7.7%
Negative51.3%
Written reviews80 reviews
Positive25.0%
Neutral8.8%
Negative66.3%

Now Support

All ratings27 ratings
Positive81.5%
Neutral0.0%
Negative18.5%
Written reviews9 reviews
Positive44.4%
Neutral11.1%
Negative44.4%

Bugs and requests

GlobalProtect Legacy

Reported bugs

10 issues
  • App does not open
  • App crashes on connect
  • App reconnects automatically after disconnecting
  • VPN profile remains after uninstalling
  • App crashes on second connect attempt
Show 5 more
  • Agent incompatible with 4G or 3G
  • App fades away after opening
  • Cannot turn off VPN
  • Gateway subscription required error
  • App won't open after first use

Requested features

9 requests
  • Add functionality to remove old VPN profiles
  • Add Touch ID support
  • Add invalid certificate warning option
  • Add a 'remember my password' switch
  • Add a button to change online status to disable
Show 4 more
  • Add option to disable VPN client
  • Improve compatibility with newer iOS versions
  • Fix credential saving issues
  • Allow disabling VPN connection when not needed

Now Support

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

GlobalProtect Legacy

No in-app purchases

None

Now Support

No in-app purchases

Questions

Is GlobalProtect Legacy free?
GlobalProtect Legacy is free to download, with no in-app purchases.
Is Now Support free?
Now Support is free to download, with no in-app purchases.
Which has better reviews, GlobalProtect Legacy or Now Support?
Now Support is rated higher. GlobalProtect Legacy averages 2.9 out of 5 from 39 ratings, while Now Support averages 4.2 from 27 ratings.
Do GlobalProtect Legacy or Now Support have ads?
Neither GlobalProtect Legacy nor Now Support shows ads.
Which is updated more often, GlobalProtect Legacy or Now Support?
GlobalProtect Legacy ships an update every 3 months, and Now Support every 2 weeks. Most recently, GlobalProtect Legacy was updated on October 22, 2026 and Now Support on October 21, 2026.

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