GlobalProtect Legacy vs Now Support
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
GlobalProtect Legacy
This app provides secure enterprise network access for mobile users, automatically connecting them to the optimal gateway for enhanced performance and protection. It allows employees to work effectively outside the office by extending corporate security to their devices.
- Automatic VPN connection
- Optimal gateway discovery
- Manual gateway selection
- IPSec or SSL connection
- MDM configuration support
- Multiple authentication methods
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GlobalProtect for iOS connects to a GlobalProtect gateway on a Palo Alto Networks next-generation firewall allowing mobile users to benefit from the protection of enterprise security. The app automatically adapts to the end-user’s location and connects the user to the optimal gateway in order to deliver the best performance for all users and their traffic, without requiring any effort from the user. This allows users to work safely and effectively at locations outside of the traditional office. Before installing this app, please check with your IT department to ensure that your organization has enabled a GlobalProtect gateway subscription on the firewall. Features: - Automatic VPN connection via full support for iOS VPN On-Demand - Automatic discovery of optimal gateway - Manual gateway selection capability - Connect via IPSec or SSL - Supports configuration deployed via an MDM - Supports all of the existing PAN-OS authentication methods including Kerberos, RADIUS, LDAP, client certificates, and a local user database - Provides the full benefit of the native experience and allows users to securely use any app Requirements: - Network administrators; please contact your Palo Alto Networks sales representative or channel partner to add GlobalProtect gateway subscription to your firewalls in order to enable support for GlobalProtect for iOS. - Supported on Palo Alto Networks next-generation firewalls running PAN-OS 4.0, 4.1 and 5.0.
Now Support
Manage administrative tasks and resolve cases on the go. Access knowledge articles, fulfill requests via the Service Catalog, and get instant help from a virtual agent. Log in securely and receive real-time notifications for seamless productivity.
- Track and advance cases
- Real-time notifications
- Access knowledge articles
- Service Catalog for requests
- Virtual Agent assistance
- Biometric login
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Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve cases faster, fulfill self-service requests, and get help from our Now Virtual Agent—from the palm of your hand. With Now Support Mobile, you can: • Track requests and move cases forward • Stay informed 24/7 with real-time notifications • Access our library of knowledge articles • Use our Service Catalog to fulfill requests faster • Get insights from Ask Kodi, our Now Virtual Agent • Save time and skip SSO by logging in with facial recognition or touch ID Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people. © 2026 ServiceNow, Inc. All Rights Reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Screenshots
Verdict
The clearest difference is rating: Now Support at 4.2 against GlobalProtect Legacy's 2.9. Now Support also leads on update cadence (every 2 weeks vs every 3 months) and review sentiment (44% vs 25%). GlobalProtect Legacy's advantage is iOS requirement (8.0 vs 18.0). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Now Support holds the better App Store score, 4.2 against 2.9. Both are backed by a comparable volume of ratings — 39 and 27 respectively. Written reviews point the same way: 25% of GlobalProtect Legacy's written reviews are positive against 44% of Now Support's.
GlobalProtect Legacy ships an update every 3 months, Now Support every 2 weeks. The most recent releases landed on October 22, 2026 and October 21, 2026 respectively.
| Parameter | GlobalProtect Legacy | Now Support |
|---|---|---|
| Price | Free | Free |
| Rating | 2.9 (39 ratings) | 4.2 (27 ratings) — better |
| Positive reviews | 25.0% of reviews | 44.4% of reviews — better |
| Number of ratings | 39 — better | 27 |
| Update frequency | Every 3 months | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 8.0 — better | 18.0 |
| Further details — not scored | ||
| Size | 12 MB | 140 MB |
| Age rating | 4+ | 4+ |
| Developer | Palo Alto Networks | ServiceNow |
Customer experience
GlobalProtect Legacy
Now Support
Bugs and requests
GlobalProtect Legacy
Reported bugs
10 issues- App does not open
- App crashes on connect
- App reconnects automatically after disconnecting
- VPN profile remains after uninstalling
- App crashes on second connect attempt
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- Agent incompatible with 4G or 3G
- App fades away after opening
- Cannot turn off VPN
- Gateway subscription required error
- App won't open after first use
Requested features
9 requests- Add functionality to remove old VPN profiles
- Add Touch ID support
- Add invalid certificate warning option
- Add a 'remember my password' switch
- Add a button to change online status to disable
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- Add option to disable VPN client
- Improve compatibility with newer iOS versions
- Fix credential saving issues
- Allow disabling VPN connection when not needed
Now Support
Not enough reviews yet to summarise bugs or requests.
In-app purchases
GlobalProtect Legacy
No in-app purchases
Now Support
No in-app purchases
Questions
Is GlobalProtect Legacy free?
Is Now Support free?
Which has better reviews, GlobalProtect Legacy or Now Support?
Do GlobalProtect Legacy or Now Support have ads?
Which is updated more often, GlobalProtect Legacy or Now Support?
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