VirtualPBX Softphone vs Sangoma Chat
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
VirtualPBX Softphone
Transform your smartphone into a powerful business phone system. Make and receive calls using your company's Caller ID, record conversations, and manage voicemails from your email. Enjoy high-quality calls over Wi-Fi or cellular data without using your personal minutes.
- VoIP calling over data connection
- Company Caller ID
- Call recording
- Voicemail to email
- Real-time call logs
- Custom greetings and hold music
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The VirtualPBX Softphone application turns your iPhone into a full-featured VoIP phone in a VirtualPBX phone system. You can receive and make calls over your data connection that enable all of the high-end features available to VirtualPBX VoIP phones, without using your phone's minutes. Audio compression is included at no added cost, providing high-quality calls with 4G, LTE, 5G, or Wi-Fi. Capabilities include: • Outbound calls use your company Caller ID, instead of your personal phone number. • Record both inbound and outbound calls automatically or on-demand. • Centralized business voice messaging, with voicemails sent to your email address. • Real-time reports, logs, and monitoring of all calls with detailed records. • Customized company greetings, voicemail, hold music, and more. • Dial other extensions directly, using just the extension number. • Instant access to your VirtualPBX main menu by pressing just one key. • Enhanced security through VirtualPBX’s unique provisioning system. This app must be registered to a VirtualPBX VoIP system. VirtualPBX is the award-winning hosted PBX service that can make a business-class phone system out of your cell phones and landlines, or can give your company a complete business VoIP phone system based on Internet phone lines. You can even mix and match business VoIP service with mobile phones and landlines to get a custom setup that works perfectly just for you. Features include a custom auto-attendant, follow-me calling, True ACD queues, call recording, voicemail, internet fax, conferencing, and more.
Sangoma Chat
Communicate with colleagues via text and SMS, and integrate with other Sangoma business tools for video conferencing and voicemail. Requires a business phone system account from Sangoma Technologies.
- Text messaging with coworkers
- SMS messaging with external numbers
- Video conference integration
- Voicemail access
- Call log and favorite contacts
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Sangoma Chat lets you * Exchange text messages with your coworkers, and SMS messages with external phone numbers * Find your contacts and send a text or SMS message, or place a call to them using the Sangoma Talk app (formerly Sangoma Connect) * Create and join video conferences using the Sangoma Meet app * Change your Status and listen to your Voicemail messages, plus see your Call Log and Favorite contacts. Requirements: - iOS 13 - An account with Switchvox, FreePBX, or PBXact business phone system from Sangoma Technologies (your PBX). - The most recent version of your PBX. (Previous versions may support some of the features of the app.) - A valid SSL certificate on your PBX, signed by a trusted 3rd party certificate authority. Once you have the app on your iPhone, open the app and enter the fully qualified domain name (meaning the hostname, not the numeric IP address) of your PBX, your extension number, and your password, and click Sign in.
Screenshots
Verdict
The clearest difference is rating: VirtualPBX Softphone at 4.4 against Sangoma Chat's 2.9. VirtualPBX Softphone also leads on review sentiment (47% vs 17%) and ratings volume (334 vs 10). Sangoma Chat's advantage is update cadence (every 2 months vs every 6 months) and iOS requirement (13.0 vs 15.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
VirtualPBX Softphone holds the better App Store score, 4.4 against 2.9. That said, the two scores are not equally well evidenced: VirtualPBX Softphone has 334 ratings behind it against 10, so its average is the more settled of the two. Written reviews point the same way: 47% of VirtualPBX Softphone's written reviews are positive against 17% of Sangoma Chat's.
VirtualPBX Softphone ships an update every 6 months, Sangoma Chat every 2 months. The most recent releases landed on October 23, 2026 and October 13, 2026 respectively.
| Parameter | VirtualPBX Softphone | Sangoma Chat |
|---|---|---|
| Price | Free | Free |
| Rating | 4.4 (334 ratings) — better | 2.9 (10 ratings) |
| Positive reviews | 46.7% of reviews — better | 16.7% of reviews |
| Number of ratings | 334 — better | 10 |
| Update frequency | Every 6 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 101 MB | 29 MB |
| Age rating | 4+ | 4+ |
| Developer | Virtual PBX | Sangoma Technologies |
Customer experience
VirtualPBX Softphone
Sangoma Chat
Bugs and requests
VirtualPBX Softphone
Reported bugs
9 issues- Audio doesn't always connect
- Dial pad not working during calls
- Calls drop during connection process
- Incoming calls rarely come through
- Frequent call cut-offs
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- Call quality issues
- App drains battery
- Cannot log in with correct credentials
- Group not found error on login
Requested features
5 requests- Fix dial pad functionality for automated systems
- Improve connection reliability for calls
- Ensure incoming calls come through consistently
- Address call dropping issues during connection
- Invest in app development for paid users
Sangoma Chat
Not enough reviews yet to summarise bugs or requests.
In-app purchases
VirtualPBX Softphone
No in-app purchases
Sangoma Chat
No in-app purchases
Questions
Is VirtualPBX Softphone free?
Is Sangoma Chat free?
Which has better reviews, VirtualPBX Softphone or Sangoma Chat?
Do VirtualPBX Softphone or Sangoma Chat have ads?
Which is updated more often, VirtualPBX Softphone or Sangoma Chat?
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