Comparison

Kickserv Field Service vs RazorSync

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Kickserv Field Service

Manage field service operations on the go with this mobile companion. Track job status, upload photos, record time, and handle estimates, invoices, and payments directly from your device. It also allows for customer signature approvals at the job site.

Highlights
  • Job and technician status tracking
  • Upload before/after job photos
  • Enter time for payroll/billing
  • Track estimates and sales
  • Manage invoices and collect payments
  • Collect customer signatures
Features
Read full description

A scaled-down version of our award-winning web application, the Kickserv mobile app is the perfect companion for when you and your technicians are out in the field. With the Kickserv app, you can: - Easily follow job and technician status - Upload before and after photos of jobs - Enter in your time on a job for payroll and billing - Track your estimates and sales opportunities - Follow your invoices and collect payments - Collect customer signature approval, right at the job site Requires an existing Kickserv account and a network connection (cellular or wifi).

About

RazorSync

Streamline your field service business operations with a comprehensive software and mobile app. Manage customers, schedule and dispatch workers, create invoices, and collect payments efficiently. All data is cloud-based for access anywhere, anytime.

Highlights
  • Scheduling and Dispatching
  • Location Tracking
  • Automatic Communication
  • Mobile Invoicing
  • QuickBooks Integration
  • Signature Capture
  • Recurring Jobs
Read full description

RazorSync is a powerful yet easy-to-use software and mobile app that streamlines the business operations of your field service business. With RazorSync, you can manage customers, schedule and dispatch workers, invoice, collect payments and much more — all from your iPhone, iPad and desktop Internet browser. SIMPLIFY YOUR BUSINESS RazorSync connects your office and field workers, giving you tighter control over customer management, cash flow and employees in the field. All your data is stored in the cloud, so it’s always available from wherever you are. INCREDIBLY AFFORDABLE With 4 pricing Packages to choose from, it’s the most affordably flexible mobile field service software solution you’ll find with all the features you need. No contracts. No hidden fees. No worries. All users start with a FREE, full-access trial. DESIGNED FOR YOU RazorSync was built from the ground up for service businesses like yours. RazorSync works well for HVAC, Plumbing, Electrical, Handyman, Landscaping, Repair, Pest Control, Cleaning and many other service-based businesses. RazorSync’s powerful features include: • Scheduling and Dispatching — Intuitive drag-and-drop job scheduling makes it easy to schedule jobs and fill in openings in your workers’ schedules. • Location Tracking† — The onscreen map helps you find the closest worker, so you can schedule service quickly, reduce fuel expenses, and resolve customer needs fast. • Automatic Communication — Automatically notify field workers and customers via text message and email when a job is assigned or appointment is updated. • Mobile Invoicing — Start your pay cycle sooner by generating and sending professional-looking, branded invoices before you leave the customer’s location. • QuickBooks Integration — RazorSync seamlessly integrates with QuickBooks Online and Desktop, eliminating paper work and double entry. • Attachments — Attach any type of file—text documents, PDFs, photos, videos, signature captures and more—to service requests, work orders and customers for your reference in the field. • Signature Capture — Capture customer signatures to approve service completion prior to leaving the job site. • Quotes and Estimates — Create quotes and estimates from the field and email it to the customer with one touch. • Service Forms — Eliminate paperwork and capture the important information you need, directly on your smart device. • Recurring Jobs — For customers with weekly, biweekly or monthly needs, scheduling recurring appointments is simple and requires a single, one-time entry. • Other Calendars — RazorSync effortlessly integrates with your other Calendar applications, so your external schedules are always up to date. • Driving Directions — Arrive on time and save on fuel with in-app driving directions† that give your field workers the best route to the job site. • Payroll Management — Clock in and clock out with the tap of a finger. RazorSync’s payroll report details employee hours and locations for accurate payroll spending. • Tasks — Need to pick up a new tool or drop off something for repair? Assign small tasks like this to workers when they have free time in their schedule. • Dashboard — Gain insight and learn how to get the most of your day with a quick summary of your business operations. • Non-priority Jobs — For service that isn’t urgent, RazorSync lets you assign work with an open deadline, allowing field workers to get to it when time is available. • And much more! Schedule more jobs, get paid faster and enhance customer communication — all with RazorSync! †Continued use of GPS running in the background can dramatically decrease battery life.

Screenshots

Kickserv Field Service4 screens
RazorSync4 screens

Verdict

The call

The clearest difference is rating: Kickserv Field Service at 3.6 against RazorSync's 1.5. Kickserv Field Service also leads on review sentiment (36% vs 8%) and monetization model (ad-supported vs freemium). RazorSync's advantage is ads (none vs shown) and iOS requirement (15.0 vs 18.0). On price, ratings volume, update cadence and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Kickserv Field Service holds the better App Store score, 3.6 against 1.5. Both are backed by a comparable volume of ratings — 54 and 71 respectively. Written reviews point the same way: 36% of Kickserv Field Service's written reviews are positive against 8% of RazorSync's.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 3 weeks. The most recent releases landed on September 8, 2026 and September 17, 2026 respectively.

Scorecard5 real differences · 5 level
Kickserv Field Service versus RazorSync: the parameters behind the verdict, then further details
ParameterKickserv Field ServiceRazorSync
PriceFreeFree
Rating3.6 (54 ratings) — better1.5 (71 ratings)
Positive reviews36.2% of reviews — better7.5% of reviews
Number of ratings5471 — better
Update frequencyEvery 3 weeksEvery 3 weeks
AdsYesNo — better
In-app purchasesNoNo
MonetizationAd-supported — betterFreemium
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS18.015.0 — better
Further details — not scored
Size100 MB40 MB
Age rating4+4+
DeveloperKickserv, Inc.RazorSync

Customer experience

Kickserv Field Service

All ratings54 ratings
Positive59.3%
Neutral7.4%
Negative33.3%
Written reviews47 reviews
Positive36.2%
Neutral6.4%
Negative57.4%

RazorSync

All ratings71 ratings
Positive11.3%
Neutral0.0%
Negative88.7%
Written reviews53 reviews
Positive7.5%
Neutral1.9%
Negative90.6%

Bugs and requests

Kickserv Field Service

Not enough reviews yet to summarise bugs or requests.

RazorSync

Reported bugs

36 issues
  • Synchronization issues
  • App crashes
  • Glitches when collecting payment
  • Locks out after glitches
  • Loses work when uninstalling/reinstalling
Show 31 more
  • Unable to sync schedule
  • Map/route causes double backing
  • Failure to upload more than 1 photo
  • Failure to include taxes
  • Failure to send emails
  • Jobs are scrambled
  • Price disappears in quotes
  • Unable to log in to new app
  • Initial sync fails
  • Information not downloading
  • New version is stripped of features
  • Clunky UI
  • Things are hidden or removed
  • Scheduling UI is hard to read
  • Navigation is hard to get used to
  • Service request page is worse
  • Techs ability to see multiple locations at once taken away
  • Map feature taken away
  • Changing prices to items is broken
  • Quote signatures not syncing
  • Service request description missing
  • Sync says 100% done but stays in window
  • Desktop version has issues with QuickBooks sync
  • Work orders not in chronological order
  • Can't clear filters on schedule
  • Extra buttons to get to work orders
  • Screen always in dark mode
  • New app doesn't work
  • Desktop upgrades don't work
  • Issues carrying completed work orders to QuickBooks
  • AI told user it was going to hack their house (highly unusual, likely a misunderstanding or joke)

Requested features

25 requests
  • Bring back the old app/interface
  • Fix synchronization problems
  • Make it easier to navigate
  • Restore removed features (e.g., service request description, map view for all jobs)
  • Improve work order accessibility and visibility
Show 20 more
  • Fix job ordering
  • Allow viewing multiple locations on map at once
  • Make it easier to write up bids and send quotes
  • Put service request description back
  • Fix changing prices to items
  • Fix quotes disappearing after sync
  • Make it look and work like the old app
  • Allow clearing filters on schedule
  • Fix dark mode issue
  • See all work orders on map instead of one by one
  • Make scheduling UI easier to read
  • Show wording on navigation bar at all times
  • Make service request page more accessible
  • Bring back the map feature for planning the day
  • Allow techs to see multiple locations at once
  • Make it easier to write up bids, attach photos, and send quotes in one step
  • Fix bugs related to QuickBooks sync
  • Fix parts inventory issues
  • Fix quote signatures not syncing
  • Add service request description back

In-app purchases

None

Kickserv Field Service

No in-app purchases

None

RazorSync

No in-app purchases

Questions

Is Kickserv Field Service free?
Kickserv Field Service is free to download, with no in-app purchases.
Is RazorSync free?
RazorSync is free to download, with no in-app purchases.
Which has better reviews, Kickserv Field Service or RazorSync?
Kickserv Field Service is rated higher. Kickserv Field Service averages 3.6 out of 5 from 54 ratings, while RazorSync averages 1.5 from 71 ratings.
Do Kickserv Field Service or RazorSync have ads?
Kickserv Field Service shows ads; RazorSync does not.
Which is updated more often, Kickserv Field Service or RazorSync?
Kickserv Field Service ships an update every 3 weeks, and RazorSync every 3 weeks. Most recently, Kickserv Field Service was updated on September 8, 2026 and RazorSync on September 17, 2026.

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