Comparison

SugarCRM vs OnCAFE

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

SugarCRM

Manage customer relationships and business processes from anywhere. Access contacts, accounts, leads, and custom modules to update opportunities, schedule activities, and generate quotes on the go.

Highlights
  • Access contacts, accounts, leads, and custom modules
  • Update opportunities and view account details
  • Schedule calls and create cases
  • Generate pricing quotes
  • View dashboards and KPIs
  • Manage task lists
  • Map customer locations and plan routes
Features
Read full description

Customer relationship management anywhere, anytime—so you are always prepared to win deals and support customers on the go. With the SugarAI mobile app, you can take your business processes and CRM data on the go, including access to contacts, accounts, leads, activities, and custom Sugar modules. Benefits: • View detailed account information on the go, and update opportunities as you gather insights. • Schedule calls, create cases, or send quotes directly from your mobile device. • See who's calling and get prepared with Caller ID. • Create documents based on record data from the mobile app with Doc Merge. • View key performance indicators (KPIs) and stay on track with your sales goals. • Build pricing quotes to close deals in real-time, wherever you are. • Access insights at a glance with dashboards: charts, activity history, and more. • Manage your task list by completing or adding new tasks. • Map customer locations and initiate driving routes to streamline customer visits and planning.

About

OnCAFE

Manage identities, credentials, and access points securely from your smartphone. Monitor and control doors, elevators, and zones in real-time, and receive instant security alerts on the go.

Highlights
  • Issue and manage credentials
  • Monitor and control access points
  • Real-time operations dashboard
  • Search and manage identities
  • Instant event notifications
Features
Read full description

OnCAFE puts secure access control in your hands, delivering a seamless experience for managing identities, credentials, and access points- wherever you are. Effortlessly issue and manage credentials, including mobile. Monitor and control doors, elevators, and zones in real time with the Operations Dashboard, giving you instant visibility into events and security status. Quickly search, update, and manage identities, ensuring the right people have the right access—without delays. Receive instant event notifications and alerts, allowing you to react to security incidents on the go. The OnCAFE mobile app transforms your smartphone into the ultimate access control command center, making security more convenient, flexible, and intelligent than ever before.

Screenshots

SugarCRM4 screens
OnCAFE3 screens

Verdict

The call

The clearest difference is review sentiment: OnCAFE at 100% against SugarCRM's 48%. OnCAFE also leads on rating (5.0 vs 4.1). SugarCRM's advantage is ratings volume (74 vs 2). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

OnCAFE holds the better App Store score, 5.0 against 4.1. That said, the two scores are not equally well evidenced: SugarCRM has 74 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 48% of SugarCRM's written reviews are positive against 100% of OnCAFE's.

UpkeepUpdate frequency

SugarCRM ships an update monthly, OnCAFE every 2 months. The most recent releases landed on October 8, 2026 and October 5, 2026 respectively.

Scorecard3 real differences · 7 level
SugarCRM versus OnCAFE: the parameters behind the verdict, then further details
ParameterSugarCRMOnCAFE
PriceFreeFree
Rating4.1 (74 ratings)5.0 (2 ratings) — better
Positive reviews48.1% of reviews100.0% of reviews — better
Number of ratings74 — better2
Update frequencyMonthly — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad — betteriPhone
Requires iOS16.016.0
Further details — not scored
Size21 MB123 MB
Age rating4+4+
DeveloperSugarCRM, Inc.Hanwha Techwin America

Customer experience

SugarCRM

All ratings74 ratings
Positive77.0%
Neutral1.4%
Negative21.6%
Written reviews52 reviews
Positive48.1%
Neutral7.7%
Negative44.2%

OnCAFE

All ratings2 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews2 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

In-app purchases

None

SugarCRM

No in-app purchases

None

OnCAFE

No in-app purchases

Questions

Is SugarCRM free?
SugarCRM is free to download, with no in-app purchases.
Is OnCAFE free?
OnCAFE is free to download, with no in-app purchases.
Which has better reviews, SugarCRM or OnCAFE?
OnCAFE is rated higher. SugarCRM averages 4.1 out of 5 from 74 ratings, while OnCAFE averages 5.0 from 2 ratings.
Do SugarCRM or OnCAFE have ads?
Neither SugarCRM nor OnCAFE shows ads.
Which is updated more often, SugarCRM or OnCAFE?
SugarCRM ships an update monthly, and OnCAFE every 2 months. Most recently, SugarCRM was updated on October 8, 2026 and OnCAFE on October 5, 2026.

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