ServiceDesk Plus MSP vs Secure Gateway

ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience. App features: * Filter requests based on criteria such as unassigned, pending, open etc. * View, create, edit and delete requests. * Perform actions (pick up, assign, close, reply) for requests. * Work log, notes and resolutions can be added/modified for each request.

SECURE GATEWAY is security platform that protects access to Servers, Firewalls and all application, for any user and device, from anywhere. It’s designed to be both easy to use and deploy, while providing complete endpoint visibility and control. SECURE GATEWAY verifies users' identities with strong passwordless authentication and industry-leading multi-factor authentication. Paired with deep insights into your users’ devices, SECURE GATEWAY gives you the policies and control you need to limit access based on endpoint or user risk. Users get a consistent login experience with SECURE GATEWAY single sign-on that delivers centralized access to both on-premises and cloud applications. With SECURE GATEWAY, you can protect against compromised credentials and risky devices, as well as unwanted access to your applications and data. This combination of user and device trust builds a strong foundation for a zero trust security model.