National Grid vs Notify NYC
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
National Grid
Securely manage your utility account on the go. Access billing, schedule payments, and report outages with ease. Biometric login provides quick and secure access to your account information and support.
- Biometric account access
- View account and billing information
- Schedule payments
- Report power outages and gas emergencies
- View outage map
- Enroll in paperless billing
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The National Grid mobile app makes it easier to securely manage your account from anywhere. Set up biometrics so you can access your account quickly and securely. With biometrics, you can sign in without having to enter your username and password again. Once you’re signed in, you can easily: • View essential account and billing information • Enroll in paperless billing • View and download a PDF of your current bill • Schedule a payment in-app or via Speedpay • Find nearby payment locations • Report a power outage or gas emergency • View the outage map • Explore your usage Now you can schedule a payment with your bank account, without having to leave the app. Use a new or saved bank account to pay your current bill, account balance or any other amount, just like you would on our website. We’ve also made it easier to report power outages and gas emergencies — with our mobile app, you’ve got access to emergency support right at your fingertips.
Notify NYC
Receive official emergency alerts and information about important City services directly from New York City. This app provides location-based updates to keep you informed about emergency events.
- Official emergency communications
- Location-based alerts
- Information on emergency events
- Updates on City services
- Privacy-focused location tracking
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Notify NYC is New York City's official emergency communications program. Get the Notify NYC app to get information about emergency events and important City services, based on your location. New York City will never track or share your precise location with anyone.
Screenshots
Verdict
The clearest difference is rating: National Grid at 4.8 against Notify NYC's 3.3. National Grid also leads on ratings volume (14K vs 99). Notify NYC's advantage is iOS requirement (13 vs 15.0). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
National Grid holds the better App Store score, 4.8 against 3.3. That said, the two scores are not equally well evidenced: National Grid has 14K ratings behind it against 99, so its average is the more settled of the two. Written reviews complicate that: 23% of National Grid's written reviews are positive against 25% of Notify NYC's, so the app with the better star average is not the one people write more warmly about.
National Grid ships an update every 6 weeks, Notify NYC every 2 months. Both last shipped on October 24, 2026.
| Parameter | National Grid | Notify NYC |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (14K ratings) — better | 3.3 (99 ratings) |
| Positive reviews | 23.1% of reviews | 25.5% of reviews — better |
| Number of ratings | 14K — better | 99 |
| Update frequency | Every 6 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.0 | 13 — better |
| Further details — not scored | ||
| Size | 60 MB | 13 MB |
| Age rating | 4+ | 4+ |
| Developer | National Grid plc | Department of Information Technology And Telecomm |
Customer experience
National Grid
Notify NYC
User reviews
National Grid
From 14K App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Smooth payments
- 🔒 Secure login process
Room to improve
- 🐛 Frequent login issues
- 🔍 Lack of account details
- 💰 Confusing payment process with extra fees
Notify NYC
From 99 App Store ratingsWhat we love
- 👍 Useful app for emergencies
- 👍 Good for staying informed
- 👍 Replaces email alerts
- 👍 Official emergency notification system
- 👍 Synthesized notifications from multiple agencies
Room to improve
- 🐛 Endless pop-up notifications
- 🐛 Cannot dismiss old alerts
- 🐛 Required missing person alerts
- 🐛 Overwhelms with too many alerts
- 🔋 Drains battery significantly
Bugs and requests
National Grid
Reported bugs
3 issues- Unexpected account data errors
- App crashes and freezes
- Payment processing failures
Requested features
3 requests- Ability to view billing history and usage details
- Seamless integration with existing online accounts
- Biometric login options
Notify NYC
Reported bugs
13 issues- Pop-up notifications repeat endlessly and cannot be dismissed
- Notification preferences cannot be saved
- App randomly closes when in use
- Cannot get past the Terms of Use agreement
- No accept button to press on terms of service
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- Repeatedly popping up old notifications
- Alerts keep popping up incessantly
- Parking reform pop up won’t stop popping up
- Old notifications upon opening app
- Ignores notification settings on iPhone
- Cannot navigate app when open
- Required missing person alerts cannot be deactivated
- Missing pictures in missing person alerts
Requested features
13 requests- Allow deactivation of missing person alerts
- Include pictures in missing person alerts
- Add a share button for alerts
- Allow users to choose which alerts they receive (without mandatory ones)
- More granular alert controls
Show 8 moreShow fewer
- Option to receive amber/grey alerts
- Ability to set neighborhood for localized alerts
- Dismiss All button for pop-up notifications
- Eliminate pop-ups and rely on banner notifications
- Fix inability to navigate app when open
- Update the app regularly
- Improve alert detail and specificity
- Allow users to toggle off ALL categories of alerts
In-app purchases
National Grid
No in-app purchases
Notify NYC
No in-app purchases
Questions
Is National Grid free?
Is Notify NYC free?
Which has better reviews, National Grid or Notify NYC?
Do National Grid or Notify NYC have ads?
Which is updated more often, National Grid or Notify NYC?
Other comparisons
