National Grid vs Lowell311
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
National Grid
Securely manage your utility account on the go. Access billing, schedule payments, and report outages with ease. Biometric login provides quick and secure access to your account information and support.
- Biometric account access
- View account and billing information
- Schedule payments
- Report power outages and gas emergencies
- View outage map
- Enroll in paperless billing
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The National Grid mobile app makes it easier to securely manage your account from anywhere. Set up biometrics so you can access your account quickly and securely. With biometrics, you can sign in without having to enter your username and password again. Once you’re signed in, you can easily: • View essential account and billing information • Enroll in paperless billing • View and download a PDF of your current bill • Schedule a payment in-app or via Speedpay • Find nearby payment locations • Report a power outage or gas emergency • View the outage map • Explore your usage Now you can schedule a payment with your bank account, without having to leave the app. Use a new or saved bank account to pay your current bill, account balance or any other amount, just like you would on our website. We’ve also made it easier to report power outages and gas emergencies — with our mobile app, you’ve got access to emergency support right at your fingertips.
Lowell311
Connect with the City of Lowell, MA through its official mobile application. Report city issues, manage bill payments, and receive important news updates conveniently.
- Report city issues
- Pay bills
- Receive news flashes
- Stay updated with city information
- Official city app
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Stay connected with the City of Lowell, MA. As the official mobile app, Lowell311 lets you quickly report issues, pay your bills, and stay updated with our news flashes—all in one place
Screenshots
Verdict
The clearest difference is rating: National Grid at 4.7 against Lowell311's 2.0. National Grid also leads on ratings volume (9.3K vs 6) and review sentiment (22% vs 0%). Lowell311's advantage is update cadence (every 4 weeks vs every 2 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
National Grid holds the better App Store score, 4.7 against 2.0. That said, the two scores are not equally well evidenced: National Grid has 9.3K ratings behind it against 6, so its average is the more settled of the two. Written reviews point the same way: 22% of National Grid's written reviews are positive against 0% of Lowell311's.
National Grid ships an update every 2 months, Lowell311 every 4 weeks. The most recent releases landed on September 22, 2026 and September 9, 2026 respectively.
| Parameter | National Grid | Lowell311 |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (9.3K ratings) — better | 2.0 (6 ratings) |
| Positive reviews | 21.7% of reviews — better | 0.0% of reviews |
| Number of ratings | 9.3K — better | 6 |
| Update frequency | Every 2 months | Every 4 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #197 — better | — |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.0 — better | 16.6 |
| Further details — not scored | ||
| Size | 48 MB | 31 MB |
| Age rating | 4+ | 4+ |
| Developer | National Grid plc | City of Lowell |
Customer experience
National Grid
Lowell311
Bugs and requests
National Grid
Reported bugs
3 issues- Unexpected account data errors
- App crashes and freezes
- Payment processing failures
Requested features
3 requests- Ability to view billing history and usage details
- Seamless integration with existing online accounts
- Biometric login options
Lowell311
Not enough reviews yet to summarise bugs or requests.
In-app purchases
National Grid
No in-app purchases
Lowell311
No in-app purchases
