Comparison

Shellpoint vs FB Mortgage

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Shellpoint

Manage your mortgage conveniently online. View account details, make payments, and access important documents directly from your mobile device. Stay on top of your loan with easy-to-use tools.

Highlights
  • View loan account details
  • Make one-time payments
  • Schedule recurring payments
  • Access statements and documents
  • View recent account activity
Features
Read full description

Shellpoint: Easily manage your mortgage online with the Shellpoint app. All in the palm of your hand you can view account details, select payment options, access important documents, and more! Download the Shellpoint app to: - View a snapshot of your current loan, including account details, recent activity, and payment info. - Make a one-time payment, view pending payments, or schedule recurring payments. - Access statements and documents. Who is Shellpoint Mortgage Servicing? Shellpoint Mortgage Servicing manages (or “services”) mortgage loans after mortgage lenders originate them. On behalf of lenders and investor clients, Shellpoint Mortgage Servicing accepts and processes mortgage payments from more than 1.7 million homeowners nationwide. In recent years the company has grown to become America’s 5th-largest non-bank mortgage servicer, with over 2,500 employees based out of offices in Florida, South Carolina, Texas, and Arizona.

About

FB Mortgage

Manage your loan account securely and conveniently from your mobile device. Make payments, view escrow details, access statements, and communicate with customer support. Access educational resources to help with mortgage management.

Highlights
  • Make and view payment status
  • Access escrow account details
  • View all statements and tax documents
  • Sign up for autopay and paperless statements
  • Message Customer Care team
  • Access educational resources
Read full description

Easily manage your account on-the-go with our secure, simple-to-use Loan Servicing App. Quickly make and view payments, access escrow information, sign up for options like autopay and paperless statements, message your Customer Care team, and more. You can: -Make a payment and view payment status -View details on your escrow account such as tax and insurance disbursements -View all statements including year-end tax documents -Learn from educational resources like FAQs and other helpful mortgage management tools -Message you Servicing Customer Care team members

Screenshots

Shellpoint3 screens
FB Mortgage4 screens

Verdict

The call

The clearest difference is review sentiment: Shellpoint at 54% against FB Mortgage's 20%. Shellpoint also leads on ratings volume (17K vs 284) and rating (4.9 vs 4.7). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Shellpoint holds the better App Store score, 4.9 against 4.7. That said, the two scores are not equally well evidenced: Shellpoint has 17K ratings behind it against 284, so its average is the more settled of the two. Written reviews point the same way: 54% of Shellpoint's written reviews are positive against 20% of FB Mortgage's.

Scorecard5 real differences · 5 level
Shellpoint versus FB Mortgage: the parameters behind the verdict, then further details
ParameterShellpointFB Mortgage
PriceFreeFree
Rating4.9 (17K ratings) — better4.7 (284 ratings)
Positive reviews54.5% of reviews — better20.0% of reviews
Number of ratings17K — better284
Update frequencyEvery 5 weeks—
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone
Requires iOS15.0 — better17.0
Further details — not scored
Size73 MB201 MB
Age rating4+4+
DeveloperNewrez LLCCornerstone Capital Bank, SSB

Customer experience

Shellpoint

All ratings17,146 ratings
Positive98.1%
Neutral1.2%
Negative0.7%
Written reviews101 reviews
Positive54.5%
Neutral5.0%
Negative40.6%

FB Mortgage

Written reviews5 reviews
Positive20.0%
Neutral0.0%
Negative80.0%

Bugs and requests

Shellpoint

Reported bugs

3 issues
  • Unable to access loan information
  • Keyboard not working in app
  • Login issues, unable to log in

Requested features

4 requests
  • Ability to set up and save multiple accounts
  • Push notifications for due dates
  • Clearer payment history breakdown
  • Partial payment option

FB Mortgage

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Shellpoint

No in-app purchases

None

FB Mortgage

No in-app purchases

Questions

Is Shellpoint free?
Shellpoint is free to download, with no in-app purchases.
Is FB Mortgage free?
FB Mortgage is free to download, with no in-app purchases.
Which has better reviews, Shellpoint or FB Mortgage?
Shellpoint is rated higher. Shellpoint averages 4.9 out of 5 from 17K ratings, while FB Mortgage averages 4.7 from 284 ratings.
Do Shellpoint or FB Mortgage have ads?
Neither Shellpoint nor FB Mortgage shows ads.

Other comparisons