360 Textolic vs outboundIQ

Streamline Your Business Communication with the 360 Textolic App Experience the full potential of the 360 Textolic App, bringing the powerful features of 360CTI and 360SMS desktop solutions to your fingertips. Seamlessly handle calls and messages while staying perfectly synced with Salesforce—ensuring you're connected, whether in the office or on the go. Key Features: Real-Time Salesforce Sync: Search and connect with Salesforce records effortlessly, supporting both standard and custom objects. Effortless Call & SMS Handling: Instantly access call history, voicemails, missed calls, and SMS conversations all in one place. Sticky Caller & Sticky Sender: Ensure customers consistently receive calls and messages from the same number for trust and continuity. Call & SMS Insights: Quickly view call details in the Calls tab and message insights in the Chat tab. Track & Sync: Log call dispositions and SMS conversations with real-time Salesforce updates. Smart Search: Easily find contacts, messages, and Salesforce records using numbers or keywords. Click-to-Dial & Quick Messaging: Start calls and send messages with just one tap, complete with real-time tracking. Chats Tab: View, send, and track messages, including delivery status and keyword-based search. Real-Time Notifications: Receive instant alerts for calls and messages so you never miss an important update. Customizable Settings: Choose from a list of outgoing numbers for both calls and SMS to personalize your communication. Unified App Experience: A complete solution for managing calls and messages within Salesforce. Multiple To & From Numbers Sync: Instantly access all assigned numbers from the SMS and CTI desktop apps directly in the mobile app. Long Text Messaging: Send messages up to 1000 characters from the mobile app without interruptions. Keypad During Calls: Access the dial pad during active calls to interact with IVR systems easily. SMS Push Notification to Record: Clicking on an SMS push notification now takes you straight to the relevant Salesforce record. Why Choose 360 Textolic? Designed for modern businesses, the 360 Textolic App empowers you to manage high-volume calls and SMS with ease. Stay connected, track conversations, and sync seamlessly with Salesforce—ensuring speed, responsiveness, and efficiency wherever you are. Requirements: Active 360CTI and 360SMS licenses. Salesforce configuration with 360CTI Desktop Package version 2.73 or higher. To enable SMS functionality in the mobile app, install 360SMS Version 1.305.14 (and above), followed by SMS Mobile Version 1.1 and above. What’s New: Enjoy a faster, smoother app experience. Enhanced usability and reliability. Bug fixes and performance improvements. Get Started Today! Transform your mobile communication experience. Download the 360 Textolic App now and take your business interactions to the next level!

Take your performance tracking with you. The outboundANI mobile app from outboundIQ gives contact center teams real-time visibility into campaign performance, contact rates, successes and key engagement KPIs directly from their iPhone. Monitor performance, identify trends, and make smarter outreach decisions, all from a streamlined mobile dashboard. Key Features: Real-Time Contact Rate Dashboard - Track: - Total Dials - Total Contacts - Contact Rate - BK/NS Metrics Filter data by selected dates for quick performance analysis and trend monitoring. KPI Analytics View performance by: - Campaigns - States - Dispositions Analyze: - Contact Rate - Dials - Contacts - Success - Success Rate Flexible Time Filters Compare performance across multiple time periods: Days/ weeks/ months/ years Campaign Reporting: Access detailed campaign analytics and performance reports directly within the app. Upgrade for More Features Unlock additional tools, enhanced analytics, and expanded reporting capabilities with upgraded access. Built for modern outreach contact centers that need visibility, speed, and actionable insights on the go.