CSMT vs Xtime Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
CSMT
This mobile tool assists General Motors dealer service personnel with various tasks. It allows for pre-authorization of repairs, efficient part returns using photos, and submission of detailed reports. Users can also look up vehicle recalls and access the Service Workbench.
- Pre-authorize warrantable repairs
- Photo-assisted part return process
- Submit part information for traceability
- Submit detailed field product reports
- Lookup and view vehicle recalls
- Access Service Workbench
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Certified Service Mobile Toolbox (CSMT) is a mobile tool for General Motors Dealer Service personnel. Within it you can: • Pre-authorize specific warrantable repairs (PRA) • Use photos to improve efficiency of the Part Return Process (PPR) • Send part information for traceability (RPT) • Submit detailed Field Product Reports (FPR) • Lookup and view recalls on vehicles (Recall) All modules have the ability to include embedded images and video of the vehicle in question.
Xtime Mobile
Enhance dealership operations with a mobile suite of tools. Streamline customer messaging, expedite internal communications, and conduct vehicle inspections with multimedia attachments. Receive real-time alerts for key events.
- Customer messaging
- Internal communication
- Mobile vehicle inspections
- Photo/video/audio attachments
- Vehicle history access
- Push notifications
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A suite of tools that extend the Xtime platform to your mobile device: • Customer Messaging allows dealership staff to respond quickly, streamlining interactions with customers. • DealerChat expedites work in progress by facilitating communications with internal employees. • Mobile Inspect allows technicians to complete multipoint inspections from anywhere. Users can take photos, videos, and audio clips of inspected vehicles and attach to the recommended services. Vehicle history is available with each and every vehicle inspection. • Users will receive push notifications on their mobile device when Xtime alerts are triggered for events such as new customer messages or new RO assignments. Xtime Mobile App can be downloaded for free, but does require a monthly subscription and signed license agreement. If you log into the app and do not see any data, please verify with management that you have a license agreement to use the app. If you are an existing Xtime user and would like to utilize this app, please contact your Xtime sales representative.
Screenshots
Verdict
The clearest difference is rating: CSMT at 4.6 against Xtime Mobile's 1.7. CSMT also leads on monetization model (ad-supported vs subscription) and review sentiment (18% vs 5%). Xtime Mobile's advantage is update cadence (monthly vs every 3 months). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
CSMT holds the better App Store score, 4.6 against 1.7. Both are backed by a comparable volume of ratings — 449 and 373 respectively. Written reviews point the same way: 18% of CSMT's written reviews are positive against 5% of Xtime Mobile's.
CSMT ships an update every 3 months, Xtime Mobile monthly. The most recent releases landed on August 18, 2026 and September 18, 2026 respectively.
| Parameter | CSMT | Xtime Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (449 ratings) — better | 1.7 (373 ratings) |
| Positive reviews | 18.2% of reviews — better | 5.0% of reviews |
| Number of ratings | 449 — better | 373 |
| Update frequency | Every 3 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Ad-supported — better | Subscription |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 16.6 | 16.0 — better |
| Further details — not scored | ||
| Size | 91 MB | 187 MB |
| Age rating | 4+ | 4+ |
| Developer | General Motors Company | Xtime |
Customer experience
CSMT
Xtime Mobile
User reviews
CSMT
From 449 App Store ratingsWhat we love
- 👍 Handy tool for service department
- 👍 Easy to use
- 👍 Direct feedback to GM
- 👍 Great tool for RPT submission
Room to improve
- 🔋 Significant battery drain
- 🐛 App is very buggy
- 🐛 Cannot log in
- 🐛 App is trash
- 🐛 App never sends email
Xtime Mobile
From 373 App Store ratingsWhat we love
- 🚀 Fast and efficient
- 👍 Easy to use
- 💡 Innovative features
Room to improve
- 🐛 Frequent crashes and bugs
- 🔋 High battery consumption
- 📤 Unreliable media uploads
- 🔍 Confusing navigation and UI
- 🕰️ Slow performance and loading times
Bugs and requests
CSMT
Reported bugs
17 issues- Battery drain since app download
- Incompatible with older iOS versions
- Cannot log in after Microsoft entry
- App never sends email
- Login broken after update
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- No notifications when response is given
- PRA disappears from history, reappears after reload
- App won't zoom properly to take photos
- Cannot submit parts
- Cannot add photos taken outside the app
- Cannot upload previously taken pictures/videos
- Feedback option does not lead to next screen
- App does not allow sending to GM
- Accessing camera roll for pictures removed
- Service workbench inaccessible
- App crashes after entering username and password
- No link to change forgotten password and username
Requested features
5 requests- Allow choosing mail app for submission
- Submit without using email
- Allow submission using phone's internet
- Improve video application functionality
- Allow submitting more than one part at a time
Xtime Mobile
Reported bugs
4 issues- Camera focus issues
- Inconsistent video recording
- Unexpected app logout and login issues
- Repair order history not displaying properly
Requested features
4 requests- Ability to delete media in bulk
- Improved camera functionality and quality
- Customizable notification settings
- Seamless integration with desktop version
In-app purchases
CSMT
No in-app purchases
Xtime Mobile
No in-app purchases
