CSMT vs Text2Drive
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
CSMT
This mobile tool assists General Motors dealer service personnel with various tasks. It allows for pre-authorization of repairs, efficient part returns using photos, and submission of detailed reports. Users can also look up vehicle recalls and access the Service Workbench.
- Pre-authorize warrantable repairs
- Photo-assisted part return process
- Submit part information for traceability
- Submit detailed field product reports
- Lookup and view vehicle recalls
- Access Service Workbench
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Certified Service Mobile Toolbox (CSMT) is a mobile tool for General Motors Dealer Service personnel. Within it you can: • Pre-authorize specific warrantable repairs (PRA) • Use photos to improve efficiency of the Part Return Process (PPR) • Send part information for traceability (RPT) • Submit detailed Field Product Reports (FPR) • Lookup and view recalls on vehicles (Recall) All modules have the ability to include embedded images and video of the vehicle in question.
Text2Drive
Facilitates communication between dealership employees and customers. Enables sending messages and photos, particularly for repair updates. Requires an existing Text2Drive account to function.
- Employee-to-employee chat
- Customer chat
- Photo sharing
- Repair updates
- Dealership operations
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An extension of the Text2Drive communication platform, the Mobile Operations Module allows dealership employees to chat with each other or with customers and send them photos (typically of a required repair). This free app only works with a Text2Drive account.
Screenshots
Verdict
The clearest difference is rating: CSMT at 4.6 against Text2Drive's 1.9. CSMT also leads on ratings volume (449 vs 99). Text2Drive's advantage is update cadence (monthly vs every 3 months) and monetization model (free vs ad-supported). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
CSMT holds the better App Store score, 4.6 against 1.9. Both are backed by a comparable volume of ratings — 449 and 99 respectively. Written reviews complicate that: 18% of CSMT's written reviews are positive against 22% of Text2Drive's, so the app with the better star average is not the one people write more warmly about.
CSMT ships an update every 3 months, Text2Drive monthly. The most recent releases landed on August 18, 2026 and August 26, 2026 respectively.
| Parameter | CSMT | Text2Drive |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (449 ratings) — better | 1.9 (99 ratings) |
| Positive reviews | 18.2% of reviews | 21.8% of reviews — better |
| Number of ratings | 449 — better | 99 |
| Update frequency | Every 3 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.6 | 15.0 — better |
| Further details — not scored | ||
| Size | 91 MB | 22 MB |
| Age rating | 4+ | 4+ |
| Developer | General Motors Company | Text2Drive |
Customer experience
CSMT
Text2Drive
Bugs and requests
CSMT
Reported bugs
17 issues- Battery drain since app download
- Incompatible with older iOS versions
- Cannot log in after Microsoft entry
- App never sends email
- Login broken after update
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- No notifications when response is given
- PRA disappears from history, reappears after reload
- App won't zoom properly to take photos
- Cannot submit parts
- Cannot add photos taken outside the app
- Cannot upload previously taken pictures/videos
- Feedback option does not lead to next screen
- App does not allow sending to GM
- Accessing camera roll for pictures removed
- Service workbench inaccessible
- App crashes after entering username and password
- No link to change forgotten password and username
Requested features
5 requests- Allow choosing mail app for submission
- Submit without using email
- Allow submission using phone's internet
- Improve video application functionality
- Allow submitting more than one part at a time
Text2Drive
Not enough reviews yet to summarise bugs or requests.
In-app purchases
CSMT
No in-app purchases
Text2Drive
No in-app purchases
