CSMT vs Text2Drive
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
CSMT
This mobile tool assists General Motors dealer service personnel with various tasks. It allows for pre-authorization of repairs, efficient part returns using photos, and submission of detailed reports. Users can also look up vehicle recalls and access the Service Workbench.
- Pre-authorize warrantable repairs
- Photo-assisted part return process
- Submit part information for traceability
- Submit detailed field product reports
- Lookup and view vehicle recalls
- Access Service Workbench
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Certified Service Mobile Toolbox (CSMT) is a mobile tool for General Motors Dealer Service personnel. Within it you can: • Pre-authorize specific warrantable repairs (PRA) • Use photos to improve efficiency of the Part Return Process (PPR) • Send part information for traceability (RPT) • Submit detailed Field Product Reports (FPR) • Lookup and view recalls on vehicles (Recall) All modules have the ability to include embedded images and video of the vehicle in question.
Text2Drive
This mobile application facilitates communication for dealership employees, enabling them to chat with colleagues and customers. Users can share photos, typically of vehicle repairs, directly through the platform. It requires an existing Text2Drive account to function.
- Employee-to-employee chat
- Customer communication
- Photo sharing for repairs
- Mobile access to platform
- Group chat functionality
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An extension of the Text2Drive communication platform, the Mobile Operations Module allows dealership employees to chat with each other or with customers and send them photos (typically of a required repair). This free app only works with a Text2Drive account.
Screenshots
Verdict
The clearest difference is rating: CSMT at 4.6 against Text2Drive's 1.9. CSMT also leads on ratings volume (450 vs 100). Text2Drive's advantage is update cadence (monthly vs every 3 months) and monetization model (free vs ad-supported). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
CSMT holds the better App Store score, 4.6 against 1.9. Both are backed by a comparable volume of ratings — 450 and 100 respectively. Written reviews complicate that: 18% of CSMT's written reviews are positive against 22% of Text2Drive's, so the app with the better star average is not the one people write more warmly about.
CSMT ships an update every 3 months, Text2Drive monthly. Both last shipped on November 6, 2026.
| Parameter | CSMT | Text2Drive |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (450 ratings) — better | 1.9 (100 ratings) |
| Positive reviews | 18.2% of reviews | 21.8% of reviews — better |
| Number of ratings | 450 — better | 100 |
| Update frequency | Every 3 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.6 | 15.0 — better |
| Further details — not scored | ||
| Size | 91 MB | 22 MB |
| Age rating | 4+ | 4+ |
| Developer | General Motors Company | Text2Drive |
Customer experience
CSMT
Text2Drive
User reviews
CSMT
From 450 App Store ratingsWhat we love
- 👍 Handy tool for service department
- 👍 Easy to use
- 👍 Direct feedback to GM
- 👍 Great tool for RPT submission
Room to improve
- 🔋 Significant battery drain
- 🐛 App is very buggy
- 🐛 Cannot log in
- 🐛 App is trash
- 🐛 App never sends email
Text2Drive
From 100 App Store ratingsWhat we love
- 👍 Communication with customers
- 👍 Useful for dealerships
- 👍 Group chat feature
- 👍 Mobile use of platform
- 👍 Picture and video messaging
Room to improve
- 🐛 App constantly takes up storage
- 🐛 Videos upload with no sound
- 🐛 Videos don't go through
- 🐛 App is slow and doesn't load
- 🐛 App crashes frequently
Bugs and requests
CSMT
Reported bugs
17 issues- Battery drain since app download
- Incompatible with older iOS versions
- Cannot log in after Microsoft entry
- App never sends email
- Login broken after update
Show 12 moreShow fewer
- No notifications when response is given
- PRA disappears from history, reappears after reload
- App won't zoom properly to take photos
- Cannot submit parts
- Cannot add photos taken outside the app
- Cannot upload previously taken pictures/videos
- Feedback option does not lead to next screen
- App does not allow sending to GM
- Accessing camera roll for pictures removed
- Service workbench inaccessible
- App crashes after entering username and password
- No link to change forgotten password and username
Requested features
5 requests- Allow choosing mail app for submission
- Submit without using email
- Allow submission using phone's internet
- Improve video application functionality
- Allow submitting more than one part at a time
Text2Drive
Reported bugs
44 issues- Removed reviews
- App takes up gigabytes of storage
- Selectivity of photo/video uploads
- Videos upload with no sound
- Videos don't go through
Show 39 moreShow fewer
- Need to restart phone to record video again
- Cancel button in place of send button
- Videos send but feedback says otherwise
- Videos are never clear
- App is laggy
- Notification interruption causes video loss
- Cannot log in
- Videos do not upload after recording
- Gray screen when finishing video
- Freezing when starting video
- Accidentally deleted videos due to cancel button placement
- App crashes a lot
- Camera never focuses
- Adding photos/videos from media library fails or duplicates
- White screen when recording
- No landscape mode
- Horrible compression
- App constantly uses more storage
- No cache clearing option
- Cannot record on newer phones (iPhone 14 Max)
- Photos are compressed gibberish
- Screen is white indefinitely when adding photo manually
- App is slow and sometimes doesn't load
- Desktop site shows out of order responses
- Screen going white when recording
- Won't upload despite showing uploaded
- Customers can't open videos
- App has issues with Bluetooth devices active
- Metrics produced are flawed
- Unable to upload photos from gallery (white screen)
- Crashes every time since update
- App keeps all videos with no way to delete
- Opens camera screen then freezes
- Face recognition cycles multiple times
- Upload video/picture doesn't go through if phone is closed
- App doesn't close if phone is left open
- Super slow, pictures don't load properly
- App freezes on login screen
- App shuts down when entering username
Requested features
16 requests- Allow deletion of saved videos/data
- Improve video/photo quality
- Fix camera focus issue
- Add landscape mode for iPads
- Add option to unsend videos
Show 11 moreShow fewer
- Fix UI update issues (cancel button placement)
- Show all messages, not just selected ones
- Allow editing of videos
- Fix Bluetooth device interference
- Improve face recognition reliability
- Allow app to close when phone screen is off
- Improve upload speed
- Add cache clearing option
- Fix issues with older phones (iPhone 5s)
- Filter notifications between advisors
- Improve app performance for notifications
In-app purchases
CSMT
No in-app purchases
Text2Drive
No in-app purchases
