SF311 vs Tumble
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SF311
Report quality of life issues in San Francisco with ease. Submit photos, descriptions, and locations to get problems like graffiti or potholes addressed faster. Track the status of your reports and receive completion notifications.
- Report quality of life issues
- Submit photos and location
- Track case status
- Receive completion notifications
- Direct routing to agencies
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The Convenience of an App. The Support of a Real Person. Report potholes, graffiti, broken streetlights, and other non-emergency issues in San Francisco in seconds. Add a photo, and the app suggests the right category and fills in details like vehicle license plates, saving you time. Your report goes straight to the City departments for resolution. Built for Everyone Professionally translated by native speakers in English, Traditional Chinese, Spanish, Filipino, and Vietnamese. Meets WCAG accessibility standards. Never Alone Questions about your report or need to flag something the app doesn’t cover? Dial 311 from within San Francisco to speak with a real SF311 representative.
Tumble
Manage laundry day with ease from your apartment. View machine availability, pay cashless, and get real-time cycle updates. Opt for on-demand pickup and delivery for a quick turnaround.
- Mobile machine availability
- Cashless payments
- Real-time cycle status
- On-demand pickup and delivery
- Apartment laundry management
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Tumble makes laundry day easy, seamless or eliminated altogether. Our dual-purpose app gives residents mobile-first functionally from the comfort of their apartment homes. View machine availability, pay totally cashless, and receive real-time cycle status updates. Tap into Tumble Pickup & Delivery to get the fastest on-demand service out there, your laundry picked up, done and delivered to your front door in just hours. Learn more at www.tumble.to and www.jointumble.com. Follow us on social media @TumbleLaundry.
Screenshots
Verdict
The clearest difference is update cadence: Tumble at weekly against SF311's every 2 months. Tumble also leads on ratings volume (103 vs 5) and rating (3.0 vs 2.8). SF311's advantage is monetization model (free vs free with in-app purchases). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Tumble holds the better App Store score, 3.0 against 2.8. That said, the two scores are not equally well evidenced: Tumble has 103 ratings behind it against 5, so its average is the more settled of the two. Written reviews point the same way: 28% of SF311's written reviews are positive against 33% of Tumble's.
SF311 ships an update every 2 months, Tumble weekly. The most recent releases landed on November 1, 2026 and November 3, 2026 respectively.
| Parameter | SF311 | Tumble |
|---|---|---|
| Price | Free | Free |
| Rating | 2.8 (5 ratings) | 3.0 (103 ratings) — better |
| Positive reviews | 27.7% of reviews | 32.6% of reviews — better |
| Number of ratings | 5 | 103 — better |
| Update frequency | Every 2 months | Weekly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 26.0 | 16.0 — better |
| Further details — not scored | ||
| Size | 12 MB | 155 MB |
| Age rating | 4+ | 4+ |
| Developer | San Francisco 311 | Clarified |
Customer experience
SF311
Tumble
Bugs and requests
SF311
Not enough reviews yet to summarise bugs or requests.
Tumble
Reported bugs
15 issues- 10-minute delay before using finished machines
- App fails to process orders randomly
- Machine scanner says 'in use' when machine is empty
- App UI changes inconsistently between sessions
- Payment declined despite sufficient funds
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- Login credentials lost after app update
- Password reset link never received
- App locks users out without recovery options
- Machine status doesn't reflect actual availability
- Machines offline/unable to connect to app
- Cycle timer counts down even when machine is broken
- Machines fail to start after payment processed
- App doesn't keep users logged in
- Slow app download times (over 1 hour)
- Chat support messages marked as 'seen' but never answered
Requested features
11 requests- Cycle completion notifications with sound alerts
- Dark mode for app interface
- Real-time accurate machine availability status
- Phone support option instead of chat-only
- Ability to set default building address
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- Manual card payment option at machines
- Lower minimum deposit requirement (reduce from $10 to $1)
- Out-of-order signs on broken machines
- User profile editor for account settings
- Persistent login sessions
- Ability to pay with quarters/cash
In-app purchases
SF311
No in-app purchases
Tumble
No in-app purchases
