Very fast help through app
Mark was the agent who helped me and he was fast and helpful. Thank you again!
The worst laundry app
I’ve lived in a few apartment complexes and this is the worst. It has a bug where it takes around 10 minutes before it lets you use a finished machine again. Their washers leave my clothes soaking and the dryers take a couple hours to actually dry. This is unanimous throughout our apartment complex. They also cost more than all other apps. Truly horrible.
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Quick Response
I had an issue with the top dyer and contacted the Tumble team—within minutes, the issue was resolved ! Thanks Tumble !
Service
There are quick on response to problems with machines thank u for that
My hero app
Tumble has been a total lifesaver in SF! Super easy app, quick scheduling, pickup in ~30 mins, and my laundry back perfectly washed, dried & folded in under 4 hours.
Drivers are reliable, clothes come back smelling amazing, and it’s way cheaper than the time/stress of doing it myself. Best laundry delivery in the city, highly recommend!
Drivers are reliable, clothes come back smelling amazing, and it’s way cheaper than the time/stress of doing it myself. Best laundry delivery in the city, highly recommend!
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Mark
My experience with Mark was quick, efficient, and easy. He understood and fixed my issue.
Thanks Mark!
Thanks Mark!
Great service online
I know I don’t get to talk to them on the phone or anything, but they’ve been really helpful when I come across an issue. They’re always polite.
Responsive to an Unresponsive Dryer
The AI agent was prompt with a reply and tumble quickly rebooted the dryers so my issue could be resolved!
I had to be patient for ( minutes but it was quick and confident and so worth the wait.
I had to be patient for ( minutes but it was quick and confident and so worth the wait.
Rarely works
This is the worst laundry system I’ve ever encountered. The machines rarely works, payments and machines fail to synch, the machines eat money, the tech support isn’t available.
App
Their minimum deposit is $10 but pay range will let you deposit as low as $1 dollar. It is extremely inconvenient for the minimum to be so high. The minimum deposit should be $1 dollar.
PROMPT. POLITE. PROFESSIONAL .
don’t waste your time on bumble you will fall in love with tumble with the staff, so kind and humble your stress will surely crumble when there’s no more clothes to jumble, no more hampers in the way causing you to The stumble .so before I start to mumble just take a chance on tumble.
I was blown away with the professionalism, the efficiency and consistency in which this team operates. It is unmatched and truly the way customer service should be. You never realize how much time you spent doing laundry until you’ve been given that time back. spend time doing what matters and let tumble take some of that weight off your shoulders you’ll be glad you did.
I was blown away with the professionalism, the efficiency and consistency in which this team operates. It is unmatched and truly the way customer service should be. You never realize how much time you spent doing laundry until you’ve been given that time back. spend time doing what matters and let tumble take some of that weight off your shoulders you’ll be glad you did.
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Worst service
When Tumble causes an error in your wallet or the machines don’t work you have to message them to try and get your money back. Mark is rude and useless.
Big fan
Great Product and service. Easier than DoorDash or instacart!
**Avoid this App and laundry service entirely!!**
Avoid this service at all cost!! the washers/dryers never work properly and the payment service they have will steal your money. customer service will give you the run around for weeks and then eventually just start ignoring you to avoid issuing a refund. Do yourself a favor and avoid dealing with this company entirely.
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Work on it
Don’t know if it’s the app or the machines but my order doesn’t go through a fair amount of times. Also the download time is RIDICULOUS! Over an hour. Last time it was seconds.
Poor support
The app support is AI and the machines are never working due to this app
Machines are Horrible
The machines have been out for 12 weeks and all Tumble says is they are escalating the issue but yet nothing has been done. 8 out of 8 machines are out of order. Scam company. BEWARE
Why do you exist as a company
Your service is trash
Fast, Reliable, and Amazing Service
Tumble, and this app, are far, far better than the previous service for the building I live in. No dropped connections, very responsive. Customer Support is the best I’ve ever had. Machine issues and refunds have been handled practically immediately.
The worst!!
The worst app ever!!!
