Amazing Machines & Outstanding customer service
Everything was perfect! The machines were always clean and worked great. On one occasion, my machine had an issue, but the customer service team responded immediately and fixed it right away.
Customer service
The machines are a pain but customer service is on point
No availability
I’m convinced there’s only one guy in the city doing laundry. I haven’t even been able to use Tumble in months because they never have anyone available. I looked today and this week they’re only working 9-2, Tuesday to Friday. If I was home all day I wouldn’t need to send my laundry out. It was a great concept though!
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Unresponsive
The machines don't stay online. Technicians do not help or reimburse for machine failures. Untrustworthy and unreliable
Machines break often and customer support doesn’t help
Machine has broken many times and is out of service. Recently broke mid cycle and made my clothes sopping wet and dirty with muddy water. Customer service won’t refund me for all the subsuquent dryer cycles I needed. They have a time like on when you can get refunded too, so if you report out of service cycles after a month or so.c you can’t get refunded. Super annoying and bad customer service
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