SF311 vs Engage SSF
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SF311
Report quality of life issues in San Francisco with ease. Submit photos, descriptions, and locations to get problems like graffiti or potholes addressed faster. Track the status of your reports and receive completion notifications.
- Report quality of life issues
- Submit photos and location
- Track case status
- Receive completion notifications
- Direct routing to agencies
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The Convenience of an App. The Support of a Real Person. Report potholes, graffiti, broken streetlights, and other non-emergency issues in San Francisco in seconds. Add a photo, and the app suggests the right category and fills in details like vehicle license plates, saving you time. Your report goes straight to the City departments for resolution. Built for Everyone Professionally translated by native speakers in English, Traditional Chinese, Spanish, Filipino, and Vietnamese. Meets WCAG accessibility standards. Never Alone Questions about your report or need to flag something the app doesn’t cover? Dial 311 from within San Francisco to speak with a real SF311 representative.
Engage SSF
Report issues, ask questions, or share feedback with your city government directly from your smartphone. Utilize GPS for location tagging and attach photos to your submissions. Receive notifications on the status of your reported actions.
- Submit questions and complaints
- Provide positive feedback
- Use GPS for location tagging
- Attach photos to reports
- Receive action notifications
- Follow and comment on submissions
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Engage SSF lets you contact the City using your smart phone or tablet. You can send us a question, post a complaint about something we are not doing right, or give us kudos for a job well done. Using your device’s GPS, you can upload a specific location (if required) and with the use of its camera, you can attach a picture, as well. Once submitted, report will be routed to the appropriate department within the City and you will be notified when action is taken. Community members can also follow and comment on your submission. Engage SSF makes it easier than ever to reach out to the City!
Screenshots
Verdict
The clearest difference is review sentiment: Engage SSF at 71% against SF311's 28%. Engage SSF also leads on rating (4.6 vs 2.8) and ratings volume (72 vs 5). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Engage SSF holds the better App Store score, 4.6 against 2.8. That said, the two scores are not equally well evidenced: Engage SSF has 72 ratings behind it against 5, so its average is the more settled of the two. Written reviews point the same way: 28% of SF311's written reviews are positive against 71% of Engage SSF's.
SF311 ships an update every 2 months, Engage SSF every 3 months. Both last shipped on November 1, 2026.
| Parameter | SF311 | Engage SSF |
|---|---|---|
| Price | Free | Free |
| Rating | 2.8 (5 ratings) | 4.6 (72 ratings) — better |
| Positive reviews | 27.7% of reviews | 71.4% of reviews — better |
| Number of ratings | 5 | 72 — better |
| Update frequency | Every 2 months — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad — better | iPhone |
| Requires iOS | 26.0 | 17.6 — better |
| Further details — not scored | ||
| Size | 12 MB | 144 MB |
| Age rating | 4+ | 12+ |
| Developer | San Francisco 311 | City of South San Francisco |
Customer experience
SF311
Engage SSF
In-app purchases
SF311
No in-app purchases
Engage SSF
No in-app purchases
