Towbook vs IAA Tow
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Towbook
Manage towing operations on the go with this mobile app. Dispatch drivers, track jobs, upload photos, and process payments directly from your device. It integrates with major motor clubs for seamless digital dispatching.
- Add and dispatch new calls
- Receive job updates and push notifications
- Upload photos and print receipts
- Lookup VINs from plate numbers
- Manage impounds
- Digital dispatching from motor clubs
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Towbook for iOS is a mobile version of Towbook that lets you access your companies Towbook account from on any iOS device. Add new calls, dispatch calls to drivers, receive job updates, push notifications, print receipts, upload photos, lookup VIN's from Plate numbers, manage impounds and more all straight from your device. Dispatchers can accept digital dispatches from major motor clubs including Agero, Allstate, GEICO, Road America, Quest, Nation Safe Drivers, National Auto Club, and more straight from our mobile app. The Most Trusted Towing Software, Period
IAA Tow
This mobile dispatch solution helps tow operators receive vehicle dispatch notifications. Users can record inspection data directly from their mobile phones. It streamlines communication for tow-operator partners.
- Receive dispatch notifications
- Record inspection data
- Mobile inspection capabilities
- Streamlined tow operator communication
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IAA Tow is a mobile dispatch solution designed to assist IAA’s network of tow-operator partners. The app receives notifications when vehicles are dispatched to tow operators and allows them to record inspection data using their mobile phone.
Screenshots
Verdict
The clearest difference is rating: IAA Tow at 4.6 against Towbook's 3.2. IAA Tow also leads on iOS requirement (13.0 vs 16.6). Towbook's advantage is review sentiment (37% vs 19%). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
IAA Tow holds the better App Store score, 4.6 against 3.2. Both are backed by a comparable volume of ratings — 425 and 1.1K respectively. Written reviews complicate that: 37% of Towbook's written reviews are positive against 19% of IAA Tow's, so the app with the better star average is not the one people write more warmly about.
Towbook ships an update every 2 weeks, IAA Tow fortnightly. Both last shipped on November 6, 2026.
| Parameter | Towbook | IAA Tow |
|---|---|---|
| Price | Free | Free |
| Rating | 3.2 (425 ratings) | 4.6 (1.1K ratings) — better |
| Positive reviews | 37.2% of reviews — better | 19.4% of reviews |
| Number of ratings | 425 | 1.1K — better |
| Update frequency | Every 2 weeks — better | Fortnightly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 16.6 | 13.0 — better |
| Further details — not scored | ||
| Size | 171 MB | 147 MB |
| Age rating | 4+ | 4+ |
| Developer | Extric | Insurance Auto Auctions |
Customer experience
Towbook
IAA Tow
User reviews
Towbook
From 425 App Store ratingsWhat we love
- 🚀 Awesome tool for the towing industry
- 💡 Centralized app makes dispatching calls smoother
- 👍 Friendly and helpful staff
Room to improve
- 🐛 Frequent crashes and bugs
- 🔇 Notification sounds too quiet
- 🔀 Inconsistent features between iOS and Android
- 🔄 Randomly signs out users
- 🤯 Confusing UI changes with latest update
IAA Tow
From 1.1K App Store ratingsWhat we love
- 👍 Great customer service
- 👍 Professional staff
- 👍 Makes job easier (eventually)
Room to improve
- 🐛 App constantly crashes
- 🐛 App resets progress
- 🐛 App deletes photos
- 🐛 Login issues
- 🐛 Slow and buggy
Bugs and requests
Towbook
Reported bugs
5 issues- Photos not saving or uploading correctly
- Notifications not working reliably
- App freezing and crashing on newer iOS devices
- Dispatches not reaching Android users
- Inconsistent behavior when switching between apps
Requested features
5 requests- Allow customization of notification sounds on iOS
- Implement dark mode option
- Add CarPlay and Android Auto support
- Improve photo upload reliability
- Provide more detailed call history and reporting
IAA Tow
Reported bugs
15 issues- App constantly crashes
- App resets every time
- App deletes photos after submitted
- Login issues
- App not working
Show 10 moreShow fewer
- Problem with entering payment twice
- Camera blur parameters are ridiculous
- Unable to login
- App says update but no update
- Loaded cars disappear after a few minutes
- 'Go' function does nothing on iOS
- Payment section loses data
- Stopped getting notifications on iPhone X
- Always logging me out
- Tow truck symbol doesn't match
Requested features
16 requests- Dark mode icon support
- More info needs to be filled in
- Vehicles automatically dropping in yard
- Fix payment entry for non-original amounts
- Pictures only, not inventory
Show 11 moreShow fewer
- Don't ask for confirmation after taking picture
- More info from insurance company (pics loaded)
- Cut down on pic loading steps
- Add camera light option for barcode scan
- Always save data with 'clear page' option
- Option to shoot pic of VIN
- Make payments without checks (virtual credit cards)
- Most information pre-filled (VIN, etc.)
- Format like old paper form
- Add VIN and tow operator verification
- Notes section for tow operator
In-app purchases
Towbook
No in-app purchases
IAA Tow
No in-app purchases
Questions
Is Towbook free?
Is IAA Tow free?
Which has better reviews, Towbook or IAA Tow?
Do Towbook or IAA Tow have ads?
Which is updated more often, Towbook or IAA Tow?
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