Microsoft Dynamics 365 vs CRM Analytics
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Microsoft Dynamics 365
This business solution helps professionals engage with customers and stay productive on the go. Update notes, tasks, and records offline or online, and access key sales and service information. It offers a personalized action hub and guided business processes for efficient data management.
- Offline access with synchronization
- Personalized action hub (Workspace)
- Enhanced note-taking with device access
- Access activities, accounts, contacts, leads
- Guided contextual business processes
- Visual KPI tracking with charts
- Customizable list and grid views
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Microsoft Dynamics 365 is the essential business solution for busy professionals who need to engage with customers while staying productive at work and on the go. Arrive prepared for every appointment and update notes, tasks, and attachments – along with relevant service and sales records – while the details are still fresh. Dynamics 365 provides salespeople, agents, and supervisors with the best tools for managing their data, and updating records and status both online and offline. A seamless set up experience enables you to configure the app once and deploy it everywhere – on mobile, desktop, or tablet. Features · New look and feel with compact layouts and stacked elements, optimized to give essential info at a glance · All-new Workspace, a personalized action hub to help you get to common tasks, suggestions and records quickly · Enhanced note taking experience with seamless access to camera and other device capabilities · Offline access with synchronization, so you can be productive on the go · Access your activities, accounts, contacts, and leads from an easy-to-use home page · Guided contextual business process · Track progress for key performance indicators visually with charts · Access your personalized views of lists and grids so that you see the data most important to you
CRM Analytics
Access your Salesforce data and gain insights on the go. This app provides Einstein-powered predictions and actionable analytics for Sales Cloud and Service Cloud users, enhancing productivity and business growth.
- Mobile Salesforce data access
- Einstein-powered predictions
- Actionable analytics
- Sales Cloud and Service Cloud integration
- Interactive sample apps
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CRM Analytics lets Salesforce users take their data with them everywhere. CRM Analytics transforms the way your company uses data, making every employee more productive so you can grow your business faster. And with the CRM Analytics app, any Sales Cloud or Service Cloud user can instantly get relevant answers and Einstein-powered predictions in a Salesforce native mobile experience. With actionable analytics in the palm of your hand, business will never be the same. Download now to try out the interactive experience through the included sample apps. Imagine the possibilities for your own business!
Screenshots
Verdict
The clearest difference is review sentiment: CRM Analytics at 87% against Microsoft Dynamics 365's 23%. CRM Analytics also leads on rating (4.8 vs 4.3). Microsoft Dynamics 365's advantage is update cadence (every 3 weeks vs every 2 months) and iOS requirement (14.0 vs 17.0). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
CRM Analytics holds the better App Store score, 4.8 against 4.3. Both are backed by a comparable volume of ratings — 904 and 1.3K respectively. Written reviews point the same way: 23% of Microsoft Dynamics 365's written reviews are positive against 87% of CRM Analytics's.
Microsoft Dynamics 365 ships an update every 3 weeks, CRM Analytics every 2 months. The most recent releases landed on September 28, 2026 and October 1, 2026 respectively.
| Parameter | Microsoft Dynamics 365 | CRM Analytics |
|---|---|---|
| Price | Free | Free |
| Rating | 4.3 (904 ratings) | 4.8 (1.3K ratings) — better |
| Positive reviews | 23.2% of reviews | 87.0% of reviews — better |
| Number of ratings | 904 | 1.3K — better |
| Update frequency | Every 3 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPad | iPhone, iPad — better |
| Requires iOS | 14.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 112 MB | 99 MB |
| Age rating | 4+ | 4+ |
| Developer | Microsoft Corporation | salesforce.com |
Customer experience
Microsoft Dynamics 365
CRM Analytics
User reviews
Microsoft Dynamics 365
From 904 App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Great mobile experience
- 💡 Useful for accessing CRM data on the go
Room to improve
- 🐛 Frequent crashes and bugs
- ⚠️ Slow and unresponsive performance
- 🔍 Lacking key features compared to desktop version
- 📱 Poor optimization for iPad and newer devices
CRM Analytics
From 1.3K App Store ratingsWhat we love
- 🚀 Smooth UI and easy to use
- 🚀 Fully integrated with cloud
- 🚀 Fast speed
- 👍 Great visualizations and data insights
- 👍 Powerful and great user experience
Room to improve
- 🐛 Login issues and data not loading
- 🐛 Crashes and app not optimized for mobile
- 🐛 Some desktop features not available on mobile
- 🐛 Donut charts not working as expected after update
Bugs and requests
Microsoft Dynamics 365
Reported bugs
3 issues- Login issues and inability to get past login page
- Compatibility problems with newer iOS versions
- Syncing and data loss problems after updates
Requested features
3 requests- Dark mode option
- Improved integration with Outlook
- Support for custom objects and advanced reporting
CRM Analytics
Reported bugs
3 issues- Foreclosure issues
- Data/app deletion problems
- Pipeline notifications won't turn off
Requested features
3 requests- Dates instead of week numbers on graphs
- Access to live data rather than requiring uploads
- Support for Google keyboard
In-app purchases
Microsoft Dynamics 365
No in-app purchases
CRM Analytics
No in-app purchases
Questions
Is Microsoft Dynamics 365 free?
Is CRM Analytics free?
Which has better reviews, Microsoft Dynamics 365 or CRM Analytics?
Do Microsoft Dynamics 365 or CRM Analytics have ads?
Which is updated more often, Microsoft Dynamics 365 or CRM Analytics?
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