Planon mobile vs ServiceChannel Provider

Mobile Solution of the Planon Group for Professional Field Services related activities. Planon group’s Mobile Field Services Solutions are aimed to meet field services challenges by rapidly and securely providing your field service team with solutions they can use on any mobile device type and version. It is seamlessly linked to the software platform provided by the Planon Group: SamFM. In the Planon Group extensive back-office solutions, work is planned, allocated, monitored and administratively handled. In combination with SamFM, it is known as Smart’Sam. Being targeted at maintenance and other type of field services, it allows for working in both online and offline modes. Its capabilities allow for it to be used in: • Building asset management • Reactive maintenance • Plannned preventive maintenance • Condition assessments • Capturing of meter readings • Surveys and inspections • Materials and stock management This solution is offered in combination with a secure cloud service that enables fast implementation and distribution, and maximizes scalability in use.

ServiceChannel Provider puts the power of on-site service management on every technician’s mobile device. Now you can keep your customers and your company in the know with status updates for work performed on-site. Save time and deliver more efficient, cost-effective service: - View and add notes on-site as well as add photo documentation of work orders - Check incoming jobs and update work order statuses on the go - Capture electronic signatures from your customer’s employees - Access work using existing PIN codes or technician accounts - Show accurate work hours for invoicing with geolocation tracking Based on your customer’s configuration, you can access additional features, such as: - Time Tracking and Return Schedules - Work Order Creation - Inventory Management - Refrigerant Tracking