My WM vs Ziply Communicator
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
My WM
Manage your waste and recycling services conveniently from your mobile device. Pay bills, track pickups, report issues, and manage your account details. This app simplifies service management for residential and roll-off customers.
- Pay bills and view payment history
- Track pickup schedules and report missed pickups
- Manage multiple service accounts
- Request container repairs and roll-off services
- Update profile and communication preferences
- View holiday schedules and weather alerts
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The My WM mobile app makes it easy to manage accounts on the go. Getting started is easy and you can log in with your wm.com email and password. If you haven’t signed-up for a My WM online account yet you can complete first-time registration through the app. The My WM app allows you to: Manage Payments • Pay your bill • Enroll in autopay or paperless billing • View payment history • Cancel scheduled payments Keep Track of Pickups • View pickup schedule • Report a missed pickup • Request an extra pickup • View estimated pickup time • View holiday schedule and weather alerts Manage Your Service Account • Manage/link multiple accounts • Add/view payment methods • Contact customer support • Request a container repair Edit your My WM Profile • Edit profile settings • Update your communication preferences • Provide feedback • See alerts for Reschedules, Service Delays & General Info For Roll-Off Customers Only • Request a roll-off pickup • View roll-off history • Copy/resubmit pickup requests • Request a removal or relocation • View roll-off history • Edit or cancel a roll-off request For get help or if you have questions, contact WM directly at mywm@wm.com. Hazardous waste or special/profiled wastes may require validation of your profile expiration date and permit applicability. This could impact the removal of your materials within the 24-hour window.
Ziply Communicator
This app extends voice communications to any WiFi-enabled device, offering audio/video calls, instant messaging, and conferencing. It requires a Ziply Fiber Hosted Voice service to function, enabling seamless business connectivity.
- Audio and video calls
- Instant messaging
- Conferencing
- Rich response options
- Advanced communication features
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Ziply Fiber Communicator App extends voice communications to any WiFi enabled device with audio & video calls, rich response, instant messaging, conferencing and advanced features from a single, easy-to-use application. Note: You need to have Ziply Fiber Hosted Voice to use this app. Ziply Fiber Hosted Voice works with Ziply Fiber Communicator App to deliver freedom, connectivity and flexibility enabling businesses to be one click away from their team and customers, and ensuring effective yet highly secure real-time communications anytime, anywhere.
Screenshots
Verdict
The clearest difference is rating: My WM at 4.5 against Ziply Communicator's 3.0. My WM also leads on update cadence (every 6 weeks vs every 17 months) and ratings volume (75K vs 4). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
My WM holds the better App Store score, 4.5 against 3.0. That said, the two scores are not equally well evidenced: My WM has 75K ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 17% of My WM's written reviews are positive against 0% of Ziply Communicator's.
My WM ships an update every 6 weeks, Ziply Communicator every 17 months. The most recent releases landed on September 27, 2026 and September 21, 2026 respectively.
| Parameter | My WM | Ziply Communicator |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (75K ratings) — better | 3.0 (4 ratings) |
| Positive reviews | 16.5% of reviews — better | 0.0% of reviews |
| Number of ratings | 75K — better | 4 |
| Update frequency | Every 6 weeks — better | Every 17 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13 — better | 15.5 |
| Further details — not scored | ||
| Size | 86 MB | 216 MB |
| Age rating | 4+ | 4+ |
| Developer | Waste Management, Inc. | ZiplyFiber |
Customer experience
My WM
Ziply Communicator
Bugs and requests
My WM
Reported bugs
3 issues- App crashes when trying to view invoices
- Profile editing functionality not working
- Inconsistent information between app and website
Requested features
3 requests- Ability to report missed pickups directly in the app
- More transparent billing and pricing information
- Improved communication on service changes and delays
Ziply Communicator
Not enough reviews yet to summarise bugs or requests.
In-app purchases
My WM
No in-app purchases
Ziply Communicator
No in-app purchases








