PSE vs Mercer Island Connect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
PSE
Manage your utility account and stay informed about power outages. Check your balance, make payments, and report outages with ease. Get real-time restoration updates and customize notifications.
- Check account balance
- Make bill payments
- Report power outages
- Track outage restoration times
- Manage personal preferences
- Start, stop, or move service
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The PSE app provides easy access to your account when you're on the go. Check your balance and make a payment with just one click. Track & report power outages in your neighborhood and check on restoration times, all in the palm of your hand. Manage your account: • Review your account balance, prior month’s charges and pay your bill • Use and securely save your preferred payment method – eCheck, debit, credit, PayPal or Venmo • Manage personal preferences - select your desired bill due date or enroll in paperless billing • Change or update your account security, including password and security questions • Start, stop or move your residential service Stay informed about outages: • View outage status on the map, searching by address, city or ZIP code • Easily report an outage • Set your preferences to receive outage notifications by email, text or phone
Mercer Island Connect
Report issues directly to city departments like Public Works and Parks Maintenance. Access other city services and stay informed about your community. This utility app streamlines communication with local government.
- Report public works issues
- Report parks maintenance issues
- Link to city services
- Streamlined communication
- Community information access
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The City of Mercer Island provides this app to report issues to Public Works, Parks Maintenance, and link to other City services
Screenshots
Verdict
The clearest difference is rating: Mercer Island Connect at 4.7 against PSE's 3.4. PSE's advantage is device support (3 vs 1) and iOS requirement (15.0 vs 18.0). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Mercer Island Connect holds the better App Store score, 4.7 against 3.4. Both are backed by a comparable volume of ratings — 21 and 14 respectively.
Both ship on a similar rhythm, roughly every 3 months. The most recent releases landed on October 29, 2026 and October 21, 2026 respectively.
| Parameter | PSE | Mercer Island Connect |
|---|---|---|
| Price | Free | Free |
| Rating | 3.4 (21 ratings) | 4.7 (14 ratings) — better |
| Positive reviews | 13.9% of reviews | — |
| Number of ratings | 21 — better | 14 |
| Update frequency | Every 3 months | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.0 — better | 18.0 |
| Further details — not scored | ||
| Size | 229 MB | 146 MB |
| Age rating | 4+ | 12+ |
| Developer | Puget Sound Energy | City of Mercer Island |
Customer experience
PSE
Mercer Island Connect
Bugs and requests
PSE
Reported bugs
3 issues- App freezes when trying to log in
- Outage map does not show current outages
- Keeps logging users out unexpectedly
Requested features
3 requests- Support for Apple Pay and digital wallets
- Ability to schedule future bill payments
- Improved outage status updates and ETAs
Mercer Island Connect
Not enough reviews yet to summarise bugs or requests.
In-app purchases
PSE
No in-app purchases
Mercer Island Connect
No in-app purchases
