Phone.com vs Lumè CRM
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Phone.com
Transform your smartphone into a dedicated business line. Manage calls, voicemails, and texts from any of your business numbers, all within a single app. Stay connected and responsive with features like visual voicemail and call blocking.
- Business phone calls over data/Wi-Fi
- Visual voicemail with transcription
- Send/receive SMS with business numbers
- Block unwanted calls
- Group messaging
- Scheduled and auto-response messages
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Turn your mobile phone into a business phone. Enable your smartphone to access, manage, and become your Phone.com account. Just sign up for the Phone.com service and download Phone.com for iOS, and you’ll be connected 24/7. Phone.com for iOS brings all your cloud communication features together with the added benefit of making calls over your carrier network or using data coverage or Wi-Fi. Convenient Calling Over Data and Wi-Fi: With Phone.com mobile apps, you can make calls anywhere in the world using your 3G/4G data or Wi-Fi connection. Or connect to Wi-Fi and turn your device into a powerful desk phone, then never worry about having enough minutes or cell coverage again. Better Visual Voicemail: Your business voicemail, all in one place. Separate your business and personal messages, and respond with a call, SMS, or even a fax! Choose a plan with Phone.com’s transcription service, and you’ll be able to read each voicemail within the app or in your email. Text Using Any Phone.com Number: Send and receive SMS messages using any of your business phone numbers. Maintain your own work inbox, separate from your personal messages, and use group messaging to collaborate with colleagues on just about anything. You can even schedule messages to be sent at a later date and auto-respond to incoming calls and messages. Block Unwanted Calls: Robocalls and telemarketers eat into your valuable time, block nuisance callers with a click. Modern workers need to be agile, connected, and responsive. With Phone.com for iOS, you’ll never miss a business call or text, no matter where you are.
Lumè CRM
Manage your medspa or aesthetic clinic operations from your mobile device. This app handles scheduling, client records, consent forms, billing, and team management. It offers a secure, all-in-one solution for front desk, providers, and managers.
- Client scheduling and front desk management
- Client records and treatment charting
- Digital consent and intake forms
- Invoice creation and payment tracking
- Team clock-in/out and commission tracking
- Secure client data protection
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Lumè CRM is the all-in-one staff app for medspas, aesthetic clinics, and wellness practices. Run your front desk, treatment rooms, and back office from a single secure app on iPhone and iPad. Built for the people behind the practice — front-desk teams, providers, and managers — Lumè CRM keeps your whole day in one place. SCHEDULING & FRONT DESK • View your calendar by day, week, or month • Check clients in with a tap • Create and reschedule appointments on the go • Review and confirm online bookings • Manage your waitlist CLIENT RECORDS & CHARTING • Full client profiles and visit history • Treatment records and charting built for aesthetic practices • Add new clients in seconds CONSENT FORMS • Send and complete consent and intake forms on-device • Capture signatures directly on iPad or iPhone • Kiosk mode locks the app to a single form, so clients can sign without reaching the rest of your CRM BILLING • Open, edit, and close invoices • Track payments alongside each appointment TEAM & PAYROLL • Clock in and out from the app • Track tips and sales for commission SECURE BY DESIGN Lumè CRM is built for practices that handle sensitive client information. Face ID and Touch ID lock the app when it's left unattended, and your data is protected in transit and at rest. REQUIRES AN ACCOUNT Lumè CRM is a tool for businesses on the Lumè CRM platform. You'll need an active workspace and a staff login from your practice administrator to sign in.
Screenshots
Verdict
The clearest difference is rating: Lumè CRM at 5.0 against Phone.com's 4.4. Lumè CRM also leads on monetization model (free vs freemium) and update cadence (every 2 weeks vs every 3 months). Phone.com's advantage is ratings volume (233 vs 1). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Lumè CRM holds the better App Store score, 5.0 against 4.4. That said, the two scores are not equally well evidenced: Phone.com has 233 ratings behind it against 1, so its average is the more settled of the two.
Phone.com ships an update every 3 months, Lumè CRM every 2 weeks. The most recent releases landed on October 22, 2026 and October 20, 2026 respectively.
| Parameter | Phone.com | Lumè CRM |
|---|---|---|
| Price | Free | Free |
| Rating | 4.4 (233 ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 15.9% of reviews | — |
| Number of ratings | 233 — better | 1 |
| Update frequency | Every 3 months | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.6 | 15.1 — better |
| Further details — not scored | ||
| Size | 212 MB | 43 MB |
| Age rating | 4+ | 12+ |
| Developer | Phone.com, Inc. | Voxtro |
Customer experience
Phone.com
Lumè CRM
Bugs and requests
Phone.com
Reported bugs
27 issues- Calls drop immediately after connecting
- One-way audio during calls
- Screen goes dark during incoming calls
- App freezes and requires restart
- Cannot answer incoming calls
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- Calls show as 'connecting' but never connect
- Message notifications don't disappear when read
- Voicemail list freezes frequently
- Cannot make calls after listening to voicemail
- Cannot make second call without closing app
- Keypad disappears during calls
- Multiple screens flash when answering calls
- Delayed message and call notifications
- Voicemail not recording properly
- Login credentials not working in app
- App logs out unexpectedly
- Recent calls list doesn't update quickly
- Bluetooth audio not working for voicemails
- Text messages stuck in 'processing' state
- Contact list not syncing properly
- Duplicate call notifications
- App continues ringing after logout
- Favorites list keeps getting deleted
- Voicemail plays randomly at high volume
- Pictures in messages load incorrectly
- Group message notifications sent multiple times
- Call quality degrades as call duration increases
Requested features
15 requests- Two-factor authentication for account security
- Dark mode option
- Automatic app updates without manual intervention
- Message export and backup functionality
- Video call capability
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- Better contact synchronization with iOS
- Ability to add nicknames to contacts
- Online cancellation without phone call requirement
- CRM integration
- Improved keypad accessibility during calls
- Better Bluetooth headset compatibility
- Automatic message thread organization
- Undo function for deleted extensions
- Real-time call list updates
- Better notification management system
Lumè CRM
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Phone.com
No in-app purchases
Lumè CRM
No in-app purchases









