Comparison

Phone.com vs Lumè CRM

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Phone.com

Transform your smartphone into a dedicated business line. Manage calls, voicemails, and texts from any of your business numbers, all within a single app. Stay connected and responsive with features like visual voicemail and call blocking.

Highlights
  • Business phone calls over data/Wi-Fi
  • Visual voicemail with transcription
  • Send/receive SMS with business numbers
  • Block unwanted calls
  • Group messaging
  • Scheduled and auto-response messages
Features
Read full description

Turn your mobile phone into a business phone. Enable your smartphone to access, manage, and become your Phone.com account. Just sign up for the Phone.com service and download Phone.com for iOS, and you’ll be connected 24/7. Phone.com for iOS brings all your cloud communication features together with the added benefit of making calls over your carrier network or using data coverage or Wi-Fi. Convenient Calling Over Data and Wi-Fi: With Phone.com mobile apps, you can make calls anywhere in the world using your 3G/4G data or Wi-Fi connection. Or connect to Wi-Fi and turn your device into a powerful desk phone, then never worry about having enough minutes or cell coverage again. Better Visual Voicemail: Your business voicemail, all in one place. Separate your business and personal messages, and respond with a call, SMS, or even a fax! Choose a plan with Phone.com’s transcription service, and you’ll be able to read each voicemail within the app or in your email. Text Using Any Phone.com Number: Send and receive SMS messages using any of your business phone numbers. Maintain your own work inbox, separate from your personal messages, and use group messaging to collaborate with colleagues on just about anything. You can even schedule messages to be sent at a later date and auto-respond to incoming calls and messages. Block Unwanted Calls: Robocalls and telemarketers eat into your valuable time, block nuisance callers with a click. Modern workers need to be agile, connected, and responsive. With Phone.com for iOS, you’ll never miss a business call or text, no matter where you are.

About

Lumè CRM

Manage your medspa or aesthetic clinic operations from your mobile device. This app handles scheduling, client records, consent forms, billing, and team management. It offers a secure, all-in-one solution for front desk, providers, and managers.

Highlights
  • Client scheduling and front desk management
  • Client records and treatment charting
  • Digital consent and intake forms
  • Invoice creation and payment tracking
  • Team clock-in/out and commission tracking
  • Secure client data protection
Features
Read full description

Lumè CRM is the all-in-one staff app for medspas, aesthetic clinics, and wellness practices. Run your front desk, treatment rooms, and back office from a single secure app on iPhone and iPad. Built for the people behind the practice — front-desk teams, providers, and managers — Lumè CRM keeps your whole day in one place. SCHEDULING & FRONT DESK • View your calendar by day, week, or month • Check clients in with a tap • Create and reschedule appointments on the go • Review and confirm online bookings • Manage your waitlist CLIENT RECORDS & CHARTING • Full client profiles and visit history • Treatment records and charting built for aesthetic practices • Add new clients in seconds CONSENT FORMS • Send and complete consent and intake forms on-device • Capture signatures directly on iPad or iPhone • Kiosk mode locks the app to a single form, so clients can sign without reaching the rest of your CRM BILLING • Open, edit, and close invoices • Track payments alongside each appointment TEAM & PAYROLL • Clock in and out from the app • Track tips and sales for commission SECURE BY DESIGN Lumè CRM is built for practices that handle sensitive client information. Face ID and Touch ID lock the app when it's left unattended, and your data is protected in transit and at rest. REQUIRES AN ACCOUNT Lumè CRM is a tool for businesses on the Lumè CRM platform. You'll need an active workspace and a staff login from your practice administrator to sign in.

Screenshots

Phone.com4 screens
Lumè CRM4 screens

Verdict

The call

The clearest difference is rating: Lumè CRM at 5.0 against Phone.com's 4.4. Lumè CRM also leads on monetization model (free vs freemium) and update cadence (every 2 weeks vs every 3 months). Phone.com's advantage is ratings volume (233 vs 1). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Lumè CRM holds the better App Store score, 5.0 against 4.4. That said, the two scores are not equally well evidenced: Phone.com has 233 ratings behind it against 1, so its average is the more settled of the two.

UpkeepUpdate frequency

Phone.com ships an update every 3 months, Lumè CRM every 2 weeks. The most recent releases landed on October 22, 2026 and October 20, 2026 respectively.

Scorecard4 real differences · 6 level
Phone.com versus Lumè CRM: the parameters behind the verdict, then further details
ParameterPhone.comLumè CRM
PriceFreeFree
Rating4.4 (233 ratings)5.0 (1 ratings) — better
Positive reviews15.9% of reviews—
Number of ratings233 — better1
Update frequencyEvery 3 monthsEvery 2 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreemiumFree — better
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.615.1 — better
Further details — not scored
Size212 MB43 MB
Age rating4+12+
DeveloperPhone.com, Inc.Voxtro

Customer experience

Phone.com

All ratings233 ratings
Positive85.0%
Neutral0.4%
Negative14.6%
Written reviews113 reviews
Positive15.9%
Neutral5.3%
Negative78.8%

Lumè CRM

All ratings1 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Phone.com

Reported bugs

27 issues
  • Calls drop immediately after connecting
  • One-way audio during calls
  • Screen goes dark during incoming calls
  • App freezes and requires restart
  • Cannot answer incoming calls
Show 22 more
  • Calls show as 'connecting' but never connect
  • Message notifications don't disappear when read
  • Voicemail list freezes frequently
  • Cannot make calls after listening to voicemail
  • Cannot make second call without closing app
  • Keypad disappears during calls
  • Multiple screens flash when answering calls
  • Delayed message and call notifications
  • Voicemail not recording properly
  • Login credentials not working in app
  • App logs out unexpectedly
  • Recent calls list doesn't update quickly
  • Bluetooth audio not working for voicemails
  • Text messages stuck in 'processing' state
  • Contact list not syncing properly
  • Duplicate call notifications
  • App continues ringing after logout
  • Favorites list keeps getting deleted
  • Voicemail plays randomly at high volume
  • Pictures in messages load incorrectly
  • Group message notifications sent multiple times
  • Call quality degrades as call duration increases

Requested features

15 requests
  • Two-factor authentication for account security
  • Dark mode option
  • Automatic app updates without manual intervention
  • Message export and backup functionality
  • Video call capability
Show 10 more
  • Better contact synchronization with iOS
  • Ability to add nicknames to contacts
  • Online cancellation without phone call requirement
  • CRM integration
  • Improved keypad accessibility during calls
  • Better Bluetooth headset compatibility
  • Automatic message thread organization
  • Undo function for deleted extensions
  • Real-time call list updates
  • Better notification management system

Lumè CRM

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Phone.com

No in-app purchases

None

Lumè CRM

No in-app purchases

Questions

Is Phone.com free?
Phone.com is free to download, with no in-app purchases.
Is Lumè CRM free?
Lumè CRM is free to download, with no in-app purchases.
Which has better reviews, Phone.com or Lumè CRM?
Lumè CRM is rated higher. Phone.com averages 4.4 out of 5 from 233 ratings, while Lumè CRM averages 5.0 from 1 ratings.
Do Phone.com or Lumè CRM have ads?
Neither Phone.com nor Lumè CRM shows ads.
Which is updated more often, Phone.com or Lumè CRM?
Phone.com ships an update every 3 months, and Lumè CRM every 2 weeks. Most recently, Phone.com was updated on October 22, 2026 and Lumè CRM on October 20, 2026.

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