Comparison

Intercom Conversations vs Thryv Business Center

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Intercom Conversations

Manage customer conversations and access your inbox from your mobile device. Respond to messages, assign tasks, and view customer profiles to build better connections.

Highlights
  • Manage inbox on the go
  • View and assign conversations
  • Collaborate with team notes
  • Start/continue conversations
  • Use saved replies
  • Search leads and users
  • View live user profiles
Read full description

The Intercom Conversations app lets teammates access all their Intercom conversations and customers from their iPhone or iPad. Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email. With the Intercom Conversations mobile app you can: Manage your inbox from anywhere View and assign conversations, see where you’re mentioned, and collaborate with your team using internal notes Start or continue a conversation Send a new message or respond to a customer via in-app or email Insert saved replies to resolve common questions faster Search and see your leads and users Gain context by viewing a user or lead’s live profile to reduce frustrating back and forth

About

Thryv Business Center

This app allows small business owners to manage their operations remotely. It provides tools for contact management, appointment scheduling, invoicing, online reputation management, marketing automation, and document sharing.

Highlights
  • Contact management
  • Appointment scheduling
  • Invoicing and payments
  • Online reputation management
  • Marketing automation
  • Document sharing
  • Social media publishing
Read full description

Business Center empowers small business owners to run their businesses anytime, anywhere. With Business Center’s mobile app, success for small businesses is never out of reach – literally! As a business owner, it can be difficult to run your business unless you’re always tied to your desk. So, are you ready for the new normal? The Business Center mobile app lets you easily manage your business no matter where you are. So now, whether you’re in the office or in line waiting for your latte, you can: • Manage and sync contacts from your phone into your Business Center • Schedule or accept customer appointments in real-time • Check out or send reminders for upcoming events • Easily issue estimates and invoices on the go and get paid faster than ever before • Take control of your online reputation by generating first-party reviews and responding all from one place • Manage your marketing automation • Request, store and share documents with your customers and staff • Connect your social media profiles and publish content from one place No matter where you are, we’ll help make it easier to run your business. So, take a moment to enjoy your coffee because your business is still at hand with the Business Center mobile app.

Screenshots

Intercom Conversations4 screens
Thryv Business Center4 screens

Verdict

The call

The clearest difference is rating: Thryv Business Center at 3.7 against Intercom Conversations's 2.1. Thryv Business Center also leads on monetization model (free vs ad-supported) and review sentiment (30% vs 18%). Intercom Conversations's advantage is update cadence (every 5 days vs every 2 months). On price, ratings volume, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Thryv Business Center holds the better App Store score, 3.7 against 2.1. Both are backed by a comparable volume of ratings — 171 and 279 respectively. Written reviews point the same way: 18% of Intercom Conversations's written reviews are positive against 30% of Thryv Business Center's.

UpkeepUpdate frequency

Intercom Conversations ships an update every 5 days, Thryv Business Center every 2 months. The most recent releases landed on October 13, 2026 and October 8, 2026 respectively.

Scorecard4 real differences · 6 level
Intercom Conversations versus Thryv Business Center: the parameters behind the verdict, then further details
ParameterIntercom ConversationsThryv Business Center
PriceFreeFree
Rating2.1 (171 ratings)3.7 (279 ratings) — better
Positive reviews18.2% of reviews30.3% of reviews — better
Number of ratings171279 — better
Update frequencyEvery 5 days — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationAd-supportedFree — better
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.114.7 — better
Further details — not scored
Size51 MB2 MB
Age rating4+17+
DeveloperIntercomThryv, Inc.

Customer experience

Intercom Conversations

All ratings171 ratings
Positive18.7%
Neutral14.6%
Negative66.7%
Written reviews285 reviews
Positive18.2%
Neutral11.9%
Negative69.8%

Thryv Business Center

All ratings279 ratings
Positive64.2%
Neutral4.7%
Negative31.2%
Written reviews89 reviews
Positive30.3%
Neutral12.4%
Negative57.3%

User reviews

Intercom Conversations

From 171 App Store ratings

What we love

  • 📱 Mobile access to respond on the go
  • 🔔 Push notifications for new messages
  • ⚡ Quick replies when away from desktop
  • 🎯 Easy to use for basic chat responses
  • 👥 Good for team collaboration awareness

Room to improve

  • 🐛 Constant crashes and instability
  • ❌ Missing core features from web version
  • 💸 Expensive pricing for limited functionality
  • 🔔 Unreliable notifications
  • ⚙️ Poor performance and slow loading

Thryv Business Center

From 279 App Store ratings

What we love

  • 🎯 Comprehensive all-in-one business management platform
  • 📱 Convenient mobile access for on-the-go operations
  • 💬 Integrated communication tools (email, text, messaging)
  • 📅 Scheduling and appointment management features
  • 💳 Payment processing and invoicing capabilities

Room to improve

  • 🐛 Frequent app crashes and freezing
  • ⏳ Slow loading times and performance issues
  • 📵 App requires constant deletion and reinstallation
  • 🔄 Unreliable synchronization across devices
  • 📱 Poor iPhone app functionality compared to web version

Bugs and requests

Intercom Conversations

Reported bugs

19 issues
  • App crashes when scrolling through conversations
  • App crashes when opening or sending messages
  • Crashes when loading conversations
  • Notifications not working or delayed
  • Message badges not displaying correctly
Show 14 more
  • Filter resets from 'Me' to 'All' automatically
  • Keyboard randomly hides when switching apps
  • Login verification email not sent
  • SAML login not supported
  • Saved replies not inserting when selected
  • Messages not queuing to send
  • Text formatting changes after sending
  • Conversations not loading
  • Macros not functioning properly
  • App crashes on rotation
  • Slow performance on larger devices
  • Filtering by 'Me' shows incorrect ticket counts
  • Translation feature not working
  • Copilot feature not functional

Requested features

16 requests
  • Dark mode option
  • Ticket attribute management
  • Tag and label functionality
  • Macro/saved reply improvements
  • File attachment capability
Show 11 more
  • Hyperlink creation in replies
  • Customer event history visibility
  • Keyboard shortcuts for external keyboards
  • Do not disturb/quiet hours settings
  • Conversation snooze feature
  • Internal notes functionality
  • Multiple conversation type selection
  • Web version feature parity
  • Advanced formatting options
  • Translation feature in app
  • Intercom call capability

Thryv Business Center

Reported bugs

20 issues
  • App crashes during appointment creation
  • Calendar fails to load or display appointments
  • Messages send multiple times or not at all
  • Estimates crash mid-creation
  • Customer details load slowly
Show 15 more
  • App freezes on specific clients
  • Login screen requires repeated authentication
  • iPhone app incompatible with latest iOS versions
  • iPad app unresponsive and glitchy
  • Search functionality doesn't work properly
  • Notes fail to save without closing keyboard
  • App stuck on loading screen indefinitely
  • Calendar sync issues with iPhone native calendar
  • App doesn't fit properly on iPhone screen
  • Image uploads cause freezing
  • Notifications display incorrectly (64 notifications shown)
  • Service titles truncated in appointment view
  • App frozen on single client for extended periods
  • No offline data access when connection lost
  • Password reset functionality broken

Requested features

12 requests
  • Offline access to calendar and client information
  • Multiple service booking for single clients
  • Improved mobile app UI/UX design
  • Better iPad compatibility
  • Automatic review acquisition system
Show 7 more
  • Enhanced card reader connectivity
  • Automatic announcements functionality
  • Improved search functionality
  • Better integration with QuickBooks
  • Expanded service detail information fields
  • Dark mode option
  • Simplified cancellation process

In-app purchases

None

Intercom Conversations

No in-app purchases

None

Thryv Business Center

No in-app purchases

Questions

Is Intercom Conversations free?
Intercom Conversations is free to download, with no in-app purchases.
Is Thryv Business Center free?
Thryv Business Center is free to download, with no in-app purchases.
Which has better reviews, Intercom Conversations or Thryv Business Center?
Thryv Business Center is rated higher. Intercom Conversations averages 2.1 out of 5 from 171 ratings, while Thryv Business Center averages 3.7 from 279 ratings.
Do Intercom Conversations or Thryv Business Center have ads?
Neither Intercom Conversations nor Thryv Business Center shows ads.
Which is updated more often, Intercom Conversations or Thryv Business Center?
Intercom Conversations ships an update every 5 days, and Thryv Business Center every 2 months. Most recently, Intercom Conversations was updated on October 13, 2026 and Thryv Business Center on October 8, 2026.

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