Microsoft 365 Admin vs IT
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Microsoft 365 Admin
Manage your Microsoft 365 or Office 365 business subscription from your mobile device. Add users, reset passwords, manage devices, and monitor service health. Stay informed with critical notifications and support requests on the go.
- Manage users and groups
- Reset passwords
- Manage devices
- Assign licenses
- Create support requests
- Monitor service health
- Receive critical notifications
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Manage users, groups, devices, reset passwords & receive critical notifications. The Microsoft 365 Admin App enables you to be productive from anywhere. The app allows you to receive critical notifications, add users, reset passwords, manage devices, create support requests, and more—all while you’re on the go. Who should use this app? People with an admin role to a Microsoft 365 or Office 365 enterprise or business subscription. What can I do with this app? - Add, edit, block, or delete users, reset passwords, assign roles, or manage aliases & devices. - Add groups, edit groups, and add or remove users from groups. - View all available and assigned licenses, assign licenses to users, add or remove licenses, view and download invoices. - Check the status of existing support requests, take actions on them, or create new ones. - Monitor the health of all services and view active incidents in Service Health. - Stay on top of all the upcoming changes and announcements via the Message Center feed. - Get push notifications about important information related to service health, message center, and billing. The app supports dark theme and is available in 39 languages. And if you're someone who is responsible for managing more than one tenant, you can sign-in to multiple tenants and quickly switch between them. We're listening and constantly improving the app based on your feedback. Tell us what you like, what we can do better, and what features you'd like to see in the app. Send your feedback to feedback365@microsoft.com.
IT
This IT support tool offers a streamlined and privacy-focused platform for managing all your IT needs. It provides quick ticket creation, direct chat support, and transparent tracking of your IT issues for a stress-free experience.
- 3-click Ticket Creation
- Direct Chat Support
- Transparent Ticket Tracking
- Addressing IT Issues
- Privacy-centric Platform
- Round-the-clock Access
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DeskDay IT-Connect is a groundbreaking IT support tool to enhance your support experience. IT-Connect offers an intuitive, privacy-centric platform for all your IT needs, providing round-the-clock access to resolutions and tech support. Features include: * 3-click Ticket Creation * Direct Chat Support * Transparent Ticket Tracking * Addressing IT Issues. More than just an app; it’s your gateway to a streamlined, stress-free IT experience. Add IT-Connect as your personal app to begin. IT-Connect is intended to support users who are registered under DeskDay. Please visit deskday.com to gain access. Please reach out to support@deskday.ai for additional assistance.
Screenshots
Verdict
The clearest difference is rating: IT at 5.0 against Microsoft 365 Admin's 4.6. IT also leads on review sentiment (100% vs 78%). Microsoft 365 Admin's advantage is ratings volume (5.8K vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
IT holds the better App Store score, 5.0 against 4.6. That said, the two scores are not equally well evidenced: Microsoft 365 Admin has 5.8K ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 78% of Microsoft 365 Admin's written reviews are positive against 100% of IT's.
Microsoft 365 Admin ships an update every 6 weeks, IT every 3 weeks. The most recent releases landed on September 29, 2026 and September 9, 2026 respectively.
| Parameter | Microsoft 365 Admin | IT |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (5.8K ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 78.3% of reviews | 100.0% of reviews — better |
| Number of ratings | 5.8K — better | 1 |
| Update frequency | Every 6 weeks | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 16.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 217 MB | 56 MB |
| Age rating | 4+ | 17+ |
| Developer | Microsoft Corporation | Deskday |
Customer experience
Microsoft 365 Admin
IT
Bugs and requests
Microsoft 365 Admin
Reported bugs
4 issues- Blank screen on launch
- User list disappearing
- Unreliable login process
- Notifications not working as expected
Requested features
5 requests- Ability to purchase licenses
- More granular admin controls
- Improved search and filtering
- Better integration with other Microsoft apps
- Dark mode support
IT
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Microsoft 365 Admin
No in-app purchases
IT
No in-app purchases
Questions
Is Microsoft 365 Admin free?
Is IT free?
Which has better reviews, Microsoft 365 Admin or IT?
Do Microsoft 365 Admin or IT have ads?
Which is updated more often, Microsoft 365 Admin or IT?
Other comparisons
