Laggy, buggy, generally useless
Not sure what they’ve done with this app recently (2026) but you can’t do anything. Nothing loads, and if it does it errors out. Hopefully fixed in future but I doubt it.
POS app from a POS company
Don’t ever do business with Microsoft if you can avoid it. And in the modern era, you can. This app is dog water and is laughable for a company with their market cap
Over all decent app but
I never am able to get through the the alert messages. It just stays on the loading screen
Non-functional
This app does not work in any useful way for modern iOS. The screen locks up on launch and will stay frozen.
App keeps quitting unexpectedly
We have multiple tenants, the app takes a long time responding to each tap / action and keeps exiting unexpectedly. It defeats the purpose of having a phone app and the mobile site is not easy to use either. I have to remotely connect to a computer and work in a desktop browser for admin console tasks when only have access to my phone. Please fix it and make improvement if you are serious about making this app. Thank you!
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Needs improvement ASAP
admin this would be a very useful tool. I don’t know if it’s only on iOS, but I cannot access the app. Rarely loads and when it does, you cannot access the menus.
Junk
I don’t know what happened, but the app only works once when you first install it… and then will not let you select anything upon launching it a second time. Completely useless.
Opens freezes
That’s pretty much it……
Trash
Can’t do simple things like add a user to a group. You will get the constant “server error” message.
App sucks
App never works. Freezes constantly. Crashes constantly. And the functionality is so limited compared to just going to the admin site on safari…what even is the point of this app
It’s great when it works
The app freezes up a lot
Constantly freezing.
Constantly locking up on launch, and switching accounts is difficult when you only have the first two letters of the account name visible and you have duplicates.
App not responding
Every time I open the app it takes 5 minutes till you can press anything
Does not support gov cloud tenants!
As usual, Microsoft doesn’t bother to provide a comprehensive rollout to its software.
License Management Stinks
The only thing they allow you to do is remove a license from a user. Why you can’t delete a license is beyond me, do better.
App Hasn’t worked in min 1 month
I have repeatedly installed app over and over even let it stay off my devices for days to try reinstalling the screen stays white after going to my Authenticator app the convenience of this 365 app has not been there and many have reported it already this is what business pay for I guess
Fix this broken ish
My goodness, fix this piece of crud already. It opens and just freezes. People have been reporting this for months and y’all just sitting doing nothing about it.
Wow
I was wowed by how good this was when it was first released but lately it just doesn’t work, or when it does the UX is so frustrating, unusual and unintuitive that I really struggle to understand how it was made in the first place. It comes up with errors on duplicate display names that don’t exist. Adding/removing is the the weirdest thing I’ve ever seen… oh well, it kinda works I guess!
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Does not support accessibility and freezes constantly
Apart from the constant freezes and glacial performance this app is totally unusable due to rendering issues if you have your iPhone font set to a larger size.
Godspeed to any Org Admin relying on this app to monitor their business!
More times than not, I get a blank black screen when opening this app. On the occasions I don’t, navigating between screens is excruciatingly slow. That said, I don’t think it’s only this app! The MS365 admin web interface is also excruciatingly slow to use and fails to load screens and flyovers half the time. I’m an IT expert of over 20 years, and recently decided to move my business’ email onto the MS ecosystem and it has been surprisingly disappointing how unstable and unreliable Microsoft’s (a supposed “world leader” in technology) business ecosystem is. Coupled with that is a joke of a support team that don’t even know the answers to technical questions that MS Co-Pilot can answer. And then there’s the litany of unexplained “outages” (both reported and unreported by Microsoft) that impact email delivery and sending on a weekly basis. It’s so disappointing from a company like Microsoft!
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