Access CU vs my
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Access CU
Manage your finances securely and conveniently from your mobile device. Deposit cheques, open new accounts, schedule payments, and transfer funds between accounts. Offers enhanced security features and customization options for a personalized banking experience.
- Remote cheque deposit
- Open new accounts
- Download void cheques
- Schedule transfers and bill payments
- Canadian to US dollar transfers
- Enhanced security features
- Profile customization
Read full descriptionHide full description
Manage your finances from anywhere with our secure, easy-to-use mobile app. Features include: - Deposit cheques and stop cheques remotely - Open new accounts and assign custom names - Download void cheques for direct deposits - Add, edit, delete and view favourite transactions - Canadian to US dollar account transfers - Schedule transfers and bill payments and transfer to other members - Enhanced security with password reset, multi-factor authentication, and alerts - Customize background and profile photos To use this app you must be a member of Access Credit Union and have digital banking enabled on your account. Standard service charges still apply to online account services. The use of this mobile app is subject to the privacy and legal terms and conditions that can be found on our website at www.accesscu.ca. Cellular data rates may apply depending on your provider and plan.
my
Manage your employee benefits seamlessly online. Submit claims, track balances, view coverage, and access your digital benefits card. Connect to virtual medical services and explore additional coverage options.
- Submit paperless claims
- Set up direct deposit
- Track benefits usage and balances
- View coverage details
- Access digital benefits card
- Connect to virtual medical services
- Add personal coverage options
Read full descriptionHide full description
Easily access your employee benefits online with the my-benefits app. • Submit paperless claims for you and your dependents directly from your smartphone or tablet. • Set up direct deposit for faster reimbursement. • Track your benefits usage and spending account balances. • View coverage details and know when you’re next eligible for services. • Access your benefits card and save a digital copy to your virtual wallet. • Connect to the virtual medical services and wellness resources included in your plan. • Access Personal Benefits to add coverage where and when you need it, including unique travel insurance options, Critical Illness insurance, and more, all in the same app. Make the most of your employee benefits plan today. my-benefits is exclusive to individuals covered by group plans administered by Johnston Group Inc.
Screenshots
Verdict
The clearest difference is review sentiment: my at 81% against Access CU's 8%. my also leads on rating (4.8 vs 4.2) and update cadence (every 2 weeks vs every 2 months). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
my holds the better App Store score, 4.8 against 4.2. Both are backed by a comparable volume of ratings — 5 and 14 respectively. Written reviews point the same way: 8% of Access CU's written reviews are positive against 81% of my's.
Access CU ships an update every 2 months, my every 2 weeks. The most recent releases landed on October 24, 2026 and October 29, 2026 respectively.
| Parameter | Access CU | my |
|---|---|---|
| Price | Free | Free |
| Rating | 4.2 (5 ratings) | 4.8 (14 ratings) — better |
| Positive reviews | 8.4% of reviews | 81.0% of reviews — better |
| Number of ratings | 5 | 14 — better |
| Update frequency | Every 2 months | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.6 | 15.1 — better |
| Further details — not scored | ||
| Size | 189 MB | 64 MB |
| Age rating | 4+ | 12+ |
| Developer | Access Credit Union Limited | Johnston Group Inc. |
Customer experience
Access CU
my
User reviews
Access CU
From 5 App Store ratingsWhat we love
- ✅ Basic banking functions work when app is functioning
- 🔒 Enhanced security features compared to predecessor apps
- 📱 Supports e-transfers and bill payments
- 💳 Mobile deposit capability available
- 🎯 Simple navigation when accessible
Room to improve
- 🐛 Frequent crashes and freezes
- 🔐 Persistent login failures and lockouts
- ⏱️ Extremely slow performance and loading
- 📵 App won't open or becomes unresponsive
- 🔄 Requires constant deletion and reinstallation
my
From 14 App Store ratingsWhat we love
- 👍 Extremely user-friendly and intuitive interface
- 🚀 Fast and efficient claim submission process
- 💰 Quick reimbursement and payment processing
- 📱 Easy navigation and straightforward design
- ✅ Simple practitioner/provider lookup after initial setup
Room to improve
- 🐛 Frequent bugs and glitches in recent updates
- 📸 Persistent issues with photo/camera attachment functionality
- ⏱️ Slow image upload and loading times
- 🔐 Login and account access problems
- ❌ Dropdown menus not functioning properly
Bugs and requests
Access CU
Reported bugs
18 issues- Login loop - username/password/error repeating indefinitely
- App won't open or launch properly
- Crashes immediately after update installation
- Face ID/biometric authentication fails or blocks access
- App hangs during login process
Show 13 moreShow fewer
- False 'jailbroken device' detection on legitimate devices
- Update notification persists despite being current version
- App won't update despite notification prompts
- Login page doesn't work in Safari (app uses Safari for login)
- Password validation errors after updates
- Accounts disappear during e-transfer process
- Mobile deposit camera freezes
- Homepage orientation stuck sideways with non-functional rotation icon
- App reports 'No Internet connection' on working networks
- Slow performance specifically on 5G networks
- Session timeout and random logouts
- NextStepUsername download error before app quit
- App freezes on loading screen indefinitely
Requested features
12 requests- Fix Face ID and biometric authentication reliability
- Implement proper multi-factor authentication (MFA)
- Improve app stability and prevent crashes
- Streamline update process to avoid deletion/reinstall
- Enhance mobile deposit feature usability
Show 7 moreShow fewer
- Add ability to modify or cancel scheduled transfers
- Improve cellular data connectivity
- Redesign user interface for better usability
- Restore features from previous apps (Sunova, Casera)
- Add credit card information access
- Implement dark mode option
- Reduce unnecessary permission requests
my
Reported bugs
10 issues- Camera and photo library fail to load during claim submission
- Password change screen stuck/unresponsive
- Dropdown menus not working in mobile app
- Manual text input fields disabled in claim forms
- App crashes with 'null is not an object' error message
Show 5 moreShow fewer
- File attachment failures requiring multiple resubmissions
- Chat icon changed to logout icon, removing in-app support access
- Claims flagged and rejected repeatedly for same user
- Slow or failed image uploads
- App freezes and logs out mid-submission
Requested features
9 requests- Dark mode support for app icons
- Direct billing option with providers
- Ability to add comments during claim submission
- Photo review/preview before final submission
- Improved French translation and localization
Show 4 moreShow fewer
- Live chat support accessibility
- Automatic provider addition after verification
- Receipt visibility after claim submission
- Extended coverage for glasses/vision care
In-app purchases
Access CU
No in-app purchases
my
No in-app purchases
