GuardianMPS vs Talkdesk Conversations

GuardianMPS is a Lone Worker Safety service that can be used on your iPhone. The GuardianMPS service will allow lone workers to log in and out of daily tasks, leaving details of their location and the expected duration (logging an activity). If an activity over runs GuardianMPS will automatically call the lone worker to verify their safety. If the lone worker cannot be reached a nominated respondent will be notified informing them of the overrun activity. At this stage an agreed protocol will be followed to verify the lone worker’s safety and location. Should the lone worker feel that their safety has been compromised at any time they can press a dedicated hot key on a chosen lone worker device to summon emergency assistance. At this point GuardianMPS provides the lone worker’s personal details, activity details and live audio to the respondent receiving the escalated call. The respondent may then call the incident helpline and connect to a live feed through the user’s handset for further emergency audio. This information is invaluable if you need to notify the emergency services. Continued use of GPS running in the background can dramatically decrease battery life.

TalkdeskⓇ Conversations Mobile App is a native mobile contact center that puts the power of Talkdesk in an agent’s mobile phone, tablet, or smartwatch. Superior call handling on the go Empower agents to professionally handle customer conversations on any device. Conversations Mobile App has all the functionality agents expect, including call controls, status settings, dispositions. Customer service beyond the contact center Give every frontline employee the power to deliver exceptional customer experiences by extending Talkdesk beyond the call center to field technicians, outside sales, or location-based workers. Connect to critical information Integrate with your favorite CRM or Helpdesk systems, providing agents with quick access to customer context, and time-saving automations. Stay in the know Stay on top of key performance metrics with reporting options that are designed to help you better manage remote teams and optimize your customer experience. FEATURES: - Inbound and outbound calls - Sending, receiving and managing SMS - Status synced with Talkdesk ACD - Dispositions and notes - Warm and blind transfers - Conference and agent-to-agent calls - Managing call recordings - Voicemails - Integration with Talkdesk Analytics & Insights - Integration with Salesforce and Zendesk - Dark mode and Light mode - Version for tablets and smart watch - Siri and iOS Shortcuts support