Comparison

Salesforce Authenticator vs Gong.io

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Salesforce Authenticator

Enhance your online security with multi-factor authentication. This app sends push notifications to your device for identity verification, allowing you to approve or deny login attempts with a simple tap. It also offers one-time verification codes for offline use and can automate approvals for trusted locations.

Highlights
  • Multi-factor authentication
  • Push notification approvals
  • One-time verification codes
  • Location-based automated approvals
  • Offline verification codes
Read full description

Salesforce Authenticator adds an extra layer of security for your online accounts with multi-factor authentication (also known as two-factor authentication). With Salesforce Authenticator, you use your mobile device to verify your identity when logging in to your account or performing critical actions. The app sends you a push notification, and you approve or deny the activity with just a tap. For even more convenience, Salesforce Authenticator can use your mobile device’s location services to automatically approve account activity that you trust. The app also provides one-time verification codes for use while you’re offline or have low connectivity. Use Salesforce Authenticator to secure all your online accounts that support time-based one-time passwords (TOTP). Any service that allows multi-factor authentication using an “Authenticator app” is compatible with Salesforce Authenticator. Location Data & Privacy If you enable location-based automation in Salesforce Authenticator, rest assured that Salesforce never tracks your location or shares it with anyone. Location data is stored securely on your mobile device, never in the cloud. You can delete all location data from your device or turn off location services at any time. Learn more about how the app uses location data in Salesforce Help. Battery Usage Rather than getting precise location updates, Salesforce Authenticator only receives updates when you enter or leave the approximate area, or “geofence,” of a location that you trust. By minimizing the frequency of location updates, Salesforce Authenticator conserves your mobile device’s battery life. To reduce battery usage even more, you can turn off location services and stop automating your activity.

About

Gong.io

Gain insights into customer interactions and drive revenue growth with AI-powered analysis. Access deal information, listen to calls offline, and receive real-time alerts to stay on top of your sales pipeline.

Highlights
  • Deal tracking and status visibility
  • Offline call access and playback
  • Call sharing via messaging apps
  • Real-time deal notifications
  • Mobile meeting recording
  • Actionable deal recommendations
Features
Read full description

Goodbye, Opinions. Hello, Reality. Revenue AI, powered by Gong. Gong enables revenue teams to realize their fullest potential by unveiling their customer reality. Gong’s mobile app enhances your Gong experience with additional, mobile-specific functionality: - Deals on Mobile: easily see all of your team’s deals, and tell at-a-glance which are on pace to close, and which need your attention - Offline access: Access, listen, comment on calls, even when you're offline. - Call sharing: Share calls with others using Slack, WhatsApp, and other popular communication apps. - Push notifications: Stay on top of every deal with real-time push notifications and alerts. - Mobile Meeting recorder for iPhone and iPad. - Assists: Get recommended actions to keep your deals moving forward.- Video full screen support.

Screenshots

Salesforce Authenticator4 screens
Gong.io4 screens

Verdict

The call

The clearest difference is rating: Salesforce Authenticator at 4.6 against Gong.io's 3.9. Salesforce Authenticator also leads on monetization model (free vs freemium) and ratings volume (4.3K vs 113). Gong.io's advantage is update cadence (every 11 days vs monthly) and review sentiment (60% vs 52%). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Salesforce Authenticator holds the better App Store score, 4.6 against 3.9. That said, the two scores are not equally well evidenced: Salesforce Authenticator has 4.3K ratings behind it against 113, so its average is the more settled of the two. Written reviews complicate that: 52% of Salesforce Authenticator's written reviews are positive against 60% of Gong.io's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Salesforce Authenticator ships an update monthly, Gong.io every 11 days. The most recent releases landed on October 17, 2026 and October 14, 2026 respectively.

Scorecard6 real differences · 4 level
Salesforce Authenticator versus Gong.io: the parameters behind the verdict, then further details
ParameterSalesforce AuthenticatorGong.io
PriceFreeFree
Rating4.6 (4.3K ratings) — better3.9 (113 ratings)
Positive reviews52.2% of reviews60.3% of reviews — better
Number of ratings4.3K — better113
Update frequencyMonthlyEvery 11 days — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree — betterFreemium
DevicesiPhone, iPodiPhone, iPad
Requires iOS15.0 — better17.0
Further details — not scored
Size57 MB57 MB
Age rating4+12+
Developersalesforce.comGong.io

Customer experience

Salesforce Authenticator

All ratings4,294 ratings
Positive90.2%
Neutral1.4%
Negative8.4%
Written reviews362 reviews
Positive52.2%
Neutral5.0%
Negative42.8%

Gong.io

All ratings113 ratings
Positive68.1%
Neutral8.8%
Negative23.0%
Written reviews68 reviews
Positive60.3%
Neutral11.8%
Negative27.9%

User reviews

Salesforce Authenticator

From 4.3K App Store ratings

What we love

  • 🚀 Fast and efficient
  • 🔒 Secure authentication
  • 👍 Easy to use
  • 🔋 Reliable backup feature
  • 👍 Convenient Apple Watch integration

Room to improve

  • 🐛 Inconsistent location tracking
  • 🐛 Frequent re-authentication required
  • 🐛 Unreliable push notifications
  • 🐛 Compatibility issues with older devices
  • 🐛 Buggy app crashes

Gong.io

From 113 App Store ratings

What we love

  • 👍 Great for on-the-go listening
  • 💡 Useful for coaching and feedback
  • 🚀 Efficient call review
  • 👍 Easy to use
  • 💡 AI-powered insights

Room to improve

  • 🐛 Missing key web features
  • 🐛 Limited app functionality
  • 🐛 Poor user experience
  • 🐛 Offline review is audio only
  • 🐛 Comments are lost

Bugs and requests

Salesforce Authenticator

Reported bugs

5 issues
  • Inability to add accounts without QR code or 2-word phrase
  • Sudden loss of access to all accounts after phone reset
  • Repeated prompts to enable location services
  • Slow authentication process and delays
  • Incompatibility with certain Salesforce clouds

Requested features

5 requests
  • Add biometric authentication (Face ID, Touch ID)
  • Improve location-based auto-approval
  • Allow customization of app icons and themes
  • Provide desktop/web version of the app
  • Enhance Apple Watch integration

Gong.io

Reported bugs

12 issues
  • App doesn't allow copy paste on iOS
  • Old email saved after deleting app
  • Comments entered are lost
  • Cannot login or create new account
  • App crashes on opening
Show 7 more
  • App freezes on calls
  • App disappearing and trouble connecting
  • Phantom app notification badge
  • Videos don't play well at double speed on iPad
  • Time in call freezes on iPad
  • Two audio tracks playing at the same time
  • Submit comment button too close to visibility options

Requested features

9 requests
  • Copy paste functionality on iOS app
  • Ability to update fields on the app
  • Offline video review
  • Dark mode
  • Landscape mode for iPad
Show 4 more
  • Download video option
  • Match iOS search to macOS
  • Filters for prospects only
  • Ability to input/modify results

In-app purchases

None

Salesforce Authenticator

No in-app purchases

None

Gong.io

No in-app purchases

Questions

Is Salesforce Authenticator free?
Salesforce Authenticator is free to download, with no in-app purchases.
Is Gong.io free?
Gong.io is free to download, with no in-app purchases.
Which has better reviews, Salesforce Authenticator or Gong.io?
Salesforce Authenticator is rated higher. Salesforce Authenticator averages 4.6 out of 5 from 4.3K ratings, while Gong.io averages 3.9 from 113 ratings.
Do Salesforce Authenticator or Gong.io have ads?
Neither Salesforce Authenticator nor Gong.io shows ads.
Which is updated more often, Salesforce Authenticator or Gong.io?
Salesforce Authenticator ships an update monthly, and Gong.io every 11 days. Most recently, Salesforce Authenticator was updated on October 17, 2026 and Gong.io on October 14, 2026.

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